Our very first time at a Zaxby's restaurant. It was very clean in the dining room. Order at the counter. The service was quick and our food was hot. We tried the Ranch Chicken Quesadilla and it was plentiful! The French fries were tasty with seasoning sprinkled on them. Coca Cola Freestyle machine was available. We were generally pleased with the food as it was not greasy at all. We would definitely come back when traveling through Georgia. read more

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Stopped while driving to Florida for a lunch break. Not a good start when going to the men's room and the soap dispenser is laying in the sink. So I am not quite sure how the staff is washing their hands let alone the customers. Told the staff when I was ordering and it took two of them over 10 minutes to get the dispenser refilled. Soda machine was out of commission so you are limited by what the drive thru soda machine has. Service was okay and food was the only bright side to this store. Need to take care of things in the store. read more

We ordered drive through. At the window they asks us to pull up to wait for our food. We have been waiting for 30 minutes. 5 cars behind us have been served and left. Not to mention the lack of attention when I went inside to ask about our order. If I wanted shitty service I would have stopped at McDonalds. read more

What did you do to the boneless wings? I have been a Zaxby's customer for years. Wings and things all the time. The boneless wings were thick, stringy and tough, without a hint of flavor. I couldn't even eat them. Each one was identical. I have never seen them like this. Are they frozen from a grocery store? Gross read more

Disappointed by the Lack of Professionalism Our visit to this Zaxby's started off on a great note. We arrived at 9:15 PM and were pleased with the initial service--ordering was quick, and our food was ready by 9:23 PM. The meal itself was good. However, the experience quickly went downhill when we realized the cookies from our order were missing. We sent our child to ask about them and were told it would be about 15 minutes. After we finished eating, he went to check again and was given the same response: they still weren't ready. We waited longer and eventually went to the counter, only to witness staff laughing at our kids while acknowledging that the cookies hadn't even been put in to bake yet. At this point, we had been waiting over 45 minutes. My father had to get a staff member's attention, who then passed the issue off to someone else. Instead of offering a resolution upfront, we overheard one employee question the other with, "You didn't even offer a replacement?"--clearly indicating the situation wasn't handled properly. Even more frustrating, they went to the back only to return while laughing and checking their phones. Eventually, they offered six cookies "for the wait," but by then, it was 10:30 PM--over an hour after we ordered. This experience was extremely disappointing. What began as a good first impression ended with poor follow-through, lack of accountability, and unprofessional behavior from the staff. It's unfortunate, because the food and initial service showed promise--but the way this situation was handled made it unlikely we'll return to this location. read more

I can't even give a zero rating. We waited 40 minutes for 2 small meals. Several people came in, placed their order, then they got their food in 5 minutes while we sat there waiting and looking stupid. Not a single person in there was professional except for an elderly lady. A lady came in on her cellphone and didn't even speak and she got an order, I'm guessing it was one of the cook's mother. This whole experience was ridiculous. We were driving from Jacksonville to North Georgia and decided to stop for a bite to eat.... Horrible mistake. And I wasted my birthday gift card from a friend on this horrible place. ***update*** Since I can't respond directly, I'm response to Evan C the business owner, I don't believe you will do anything. I've never seen a Zaxby's restaurant with worse reviews than this one and it's a direct result of poor management. read more

Was traveling from Jacksonville back to TN and stopped in this Zaxby's off I75 exit 82 in Georgia and without question the Number 1, not even close the WORST Zaxby's I have ever been in. Zaxby's corporate office should go down there and inspect and probably shut down the owner/operator of this location. The staff were all clowning around and I made the mistake of trying to use the restroom. It smelled so bad I backed out. Aweful I don't usually write these type reviews, but this was the worst Zaxby's I've ever been to. Do yourself a favor and pass this exit and a few miles either way find another Zaxby's read more

Fast and easy service great customer service!! I would recommend getting Zaxbys to all my friends!

I've been to many Zaxby's, it's one of my favorite fast food options. Stopped here on New Year's Day, at noon, on my drive home from Florida. The drive-thru line was somewhat long and I needed a "break" so parked and went inside. There were a few people in line inside as well, and only one clerk running the registers and passing out orders. There were at least four people cooking and it looked like two running the drive-through. I eventually placed my simplest ever order then ran to the restroom. Not surprisingly there was a line there too. When I came back and I still had to wait a bit for my 1 Nibbler. Took it to go. It wasn't quite as tasty as usual, but it was OK. She did give me several napkins which was nice. They have a free-style coke machine. read more

Zaxbys - Order counter - Chicken Wings Near Me - Ashburn, Georgia

The food was just okay. Counter person was very nice and patient. This restaurant's ambiance looks like an older establishment but I don't think anyone is going for the ambiance. We stopped for food to eat while driving home at night. Food order was correct and quick. Bathrooms definitely needed more frequent servicing. The stall I used had only 1 shred of toilet paper left out of 2 toilet paper holders. read more

we waited over 50 minutes for a salad and fries. do not come here ALSO the bathroom smells SO BAD :)

Really just not it man. These fries ain't got a season one on them. May have one pack of sauce on all 3 nibblers. cheddar bites I ain't tried em yet but they don't look cooked. wasnt any marinara either. Guess they didn't fuck up the Dr pepper so they got that going for them. really wack. travel center Dublin be bussin though. ashburn read more

100/10 business here! I had the BEST SERVICE FROM Markevius B but especially from the lady running the drive thru window. Best customer service I've ever had at any Zaxby's and traveling from Florida to Ashburn it was so refreshing to get that great of service! Thank y'all so much you have no idea how much your kindness is during a stressful travel across country! Florida to Washington and our first stop was a success read more

Zaxbys - Chicken Wings Near Me - Ashburn, Georgia

Visited today. No crowds at the counter but all the tables were nasty and the floor is so greasy you almost slip down Looks like plenty of workers available to clean read more

The food here is good but they need to step up their service. Not enough people working and the crowds get unmanageable. Having one soda machine is also untenable die to people not knowing how to work the complicated selection of sodas through a touchscreen interface. I suffered watching some senior citizens really struggle trying to get their drink. They really need to install the second machine in all locations. The Cobb salad was really good with grilled chicken no complaints whatsoever. Their chicken is fresh and juicy and overall their food is good. They just need to work on cleanliness and better service. read more

Zaxbys - Chicken Wings Near Me - Ashburn, Georgia

I wish we had these back home. Way better than that other chicken place. Signature sandwich was delicious

Service is shit even if you get there 15 mins before close they act like they don't know how to serve !

This was the first time I have ever been to a Zaxby's And I was extremely disappointed. It is basically just another fast food chicken place. The chicken tenders were bland and over done KFC or Chick-fil-A are much better. The cole slaw was ok but still a step below KFC . However the grilled chicken sandwich was excellent. This location was busy and slow. They seemed very chaotic and unorganized. The Coke freestyle machine was out of half of the selections. And while the store did not appear to be dirty it just didn't seem to be clean either. The Staff did seem to be pleasant. read more

This place was hopping at lunchtime on a Monday. Located right off the highway, we stopped in to grab a bite. We had never been to a Zaxby's before and wanted to give one a try. My first impression was that it seemed a bit dirty and dark. It took me a while to decide on what to order since it was all new to me. I decided to get the six piece chicken finger plate and split it with my hubby. Besides the chicken fingers it came with fries and coleslaw. The chicken fingers were good. They were cooked nicely with a crisp coating and plenty of still moist meat. I thought the Zaxby's sauce was not very good. Kind of a Russian dressing vibe. Should have opted for something different. The coleslaw was quite tasty. The French fries were only okay. I ordered the food for take out since we were traveling with the dog and didn't want to leave him in the car. There wasn't any outdoor seating so we sat on the curb and ate. I would highly suggest that they put in some outdoor seating. Though I wasn't blown away, I would give them another try and order something different. read more

Better than the reviews indicates. My chicken sandwich was crisp and juicy, not over cooked. I would come back again. read more

I stopped in here on the way home from visiting family in Atlanta. This is the first time I have been to this location, but I have visited other locations. I usually order the chicken fingers meal. On this visit, I decided to order the new Chipotle sandwich that Zaxby's is promoting. The young ladies working the counter were friendly and helpful. As for the kitchen, there were several people working, but my order took nearly fifteen minutes. The Chipotle sandwich was good and hot, as well as the French fries. But the side of French fries was rather on the small side. The dining room is kept clean, but the men's (roosters) bathroom was out of toilet paper. And the toilet was backed up as well. As I was getting ready to leave, there were several people standing around waiting for their order. I understand that it was busy, being dinnertime, but the space in the entrance/counter area is small and cramp. Which makes it difficult to get a refill of your beverage or for patrons entering or leaving. As I was leaving, I held the door open for a young mother leaving behind me. Carrying her little girl in her arms, she thanked me and made her way to the parking lot while her daughter smiled and waved to me as I made my way to the car. After a bad start to my trip back home, that really made my day. As for this Zaxby's, the food was good. But the wait time for meals ordered needs improvement. The dining area is kept clean, but the bathrooms need to be better maintained. At least I did not have a guy panhandling me for money at the counter like another Zaxby's I visited in south Georgia. read more

Stopped here on a road trip back home from Florida. Average fast food including disinterested/bored workers but a few nice parts stood out to me: * 100 on health food store as of July 2018 * Automatic dispensers for soap and paper towels * Busy! Lots of people stopping in (food arrived in appropriate amount of time still) read more

They have the nicest people working there, in the drive thru, would definitely stop by again while traveling, but my Cobb salad only had chicken, tomato, cucumber and cheese.... there was no boiled egg, no French onions or bacon which is why I get the salad that was disappointing! read more

Good food, fast. Try the fried mushrooms mmmmmm! The zesty sauce is Australian try as well. The other sauce isn't that good. read more

Zaxbys - They have great fried mushrooms - Chicken Wings Near Me - Ashburn, Georgia

Driving south I kept passing all these Zaxby's signs. I finally had to pull into one to find out just what this was. I am so glad I did. This was some great chicken. I wish we had one in KC. This particular one was clean and friendly. Had young people working behind the counter but also a great manager to keep things in order. I recommend it. read more

Zaxbys - Chicken Wings Near Me - Ashburn, Georgia

No, no, no. We forgot this was the restaurant that we had been to before. We entered the restaurant and there was a wait, so we decided to go to the bathroom first. We got back to the front of the restaurant and the family who was there when we entered was still there waiting to order and the same people were waiting for their food. After another two minutes without anyone ordering or getting food, we left. Previous review - Zaxby's is our fast food exception when we travel in the south. Usually, the employees are friendly and the restaurants are typically clean. This counter employee seemed to not want to be there. It took a while for our food to be prepared and then it sat there for a while before they called our number. We were almost done with our meal by the time our one milkshake arrived. read more

My wife placed a pickup order for me today because I needed to go in and get my food and then jet to work around the corner. I didn't have to tell my wife what to order because she knows what I get from Zaxby's and she has ordered it several times. I know the employee that took my order screwed up because of one crucial detail: coleslaw. I do not eat it. I don't like it. I would never order it and I know my wife would never order that. My wife even texted me on the way before I picked it up and said that the person taking the order seemed to be confused. Yeah, she was definitely confused. I got a large chicken finger plate with 2 ranch and 2 tongue torch in place of the regular Zax sauce. I usually get extra bread in place of the coleslaw. Instead I got two ranch and a single tongue torch and a coleslaw instead of anything else. The food wasn't all that hot, either. The girl that took my order didn't know how to process the pickup order and then didn't know how to process my gift card (admittedly she was new and that is completely excusable). Either way I had no time to correct my order and explain why it was wrong, so I grabbed a sweet tea with lemonade and left. I'll be back and I sure hope my next experience is better. read more

Zaxbys - Chicken finger plate - Chicken Wings Near Me - Ashburn, Georgia

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We stopped while traveling. This Zaxby's was very busy, yet they still managed to get our large order (30 fingerz and two chips) out very quickly. The staff was super friendly and the restaurant was clean. Great job!!! read more

Terrible place to eat. Staff were rude and unresponsive. They were all just laughing amongst themselves and no one came to help us. Dirty and unclean I would not ever go back here. read more

The service was good here so hats off to them, but the food was disgusting!! The chicken tasted like sausage, like breakfast sausage! YUCK. The zaxby sauce was nasty. The fried pickles were dry and overdone. The only thing we enjoyed was our fries and the seasoning on them (but ask for more seasoning because they barely put anything on). Dr. Pepper was delicious probably best I've ever had haha. Overall, this place is way too hyped up for the food that is given. read more

Worst service ever. Zaxbys should be embarrassed they let a franchise run like this. 38 minute wait for 2 kids meals & a club sandwich. Kids meals were missing the cookies and they dropped the chocolate milk on the floor and tried to give it time me anyway. read more

Road trip from Atlanta, stopped to grab a quick bite. Waited 30 mins for my order and ended up cancelling it because they had only filled 5 since I'd been there and there were still 10 in front of me. They have no warning that there was a delay in food service or any sort of expectations management. At least they gave a full refund, but can't get those 30 mins wasted back. read more

Stopped here on our drive from MN to FL for a bite to eat. Service was what you'd expect, the food was pretty okay. Their honey mustard dipping sauce was really good. The bathroom was exceptionally clean which is always a huge plus and shows that the store was taken care of. At the same time, I'm knocking some stars off because it was really dark and the food itself was nothing special. There also didn't seem to be any light options (not very important to us, but everything seemed to be a fried option, even their "zalads"). It's not a bad chain, just not my kind of chain. read more

Great food, nice atmosphere, good prices, fast polite service. Wish we had one of these up north!

My first time ever at a Zaxbys. This is like a southern area fast food chain that specializes in chicken wings and things. The staff was extremely friendly and kind. Little slow due to the area, because it's off the highway. Perfect place for quick food at good prices. read more

Stopped for takeout lunch on our way to FL. Ordered. #13. Orders #14, 15, and 16 came out. When we asked about #13, they were clueless; like we never even ordered. So they made our order and BOTH items were wrong (supposed to have no croutons on the salad and no tomatoes on the club sandwich). Waited for them to re-make both. Took the food and drove off. NO ZAX SAUCE WITH THE CLUB! We were there over 20 minutes (for FAST food)! Horrible service/management! Go somewhere else. read more

Decided to stop for dinner on our way to Florida for Thanksgiving. Having eaten at other Zaxbys locations before, I figured our experience would be fairly consistent with others. Not so much. The extremely rude girl that took our order looked as though we were inconveniencing her. I asked for the chicken fingers meal (you know the one that is all over the walls in pics and the most popular). She said they didn't have it anymore, even after I pointed to the exact item on the menu. Not sure if she couldn't find it on the computer or what but she was clearly in no mood to help any further. To end the conversation, we agreed to pay for the more expensive version that I didn't want. Not a huge deal but definitely disappointed in zaxbys. Won't be going back to any location anytime soon if ever again. read more

I've been to other Zaxby's before and was looking forward to this new. We stopped here and went to the bathroom, which was dirty. When we got food the chicken was very salty. I think they drowned it in season salt. I will not stop at this location again. read more

This restaurant is always clean and has great service. The food is consistently good. Of all the places to eat fast-food in the Ashburn area, this is my favorite. read more

1st time ever in a Zaxby's... the women's restroom does not flush, the counter was absolutely disgusting caked with coke all over it, and the breaded chicken tasted like I just poured salt into my mouth. read more