Was told by another pool guy that I had a leak in the line from the filter and that I should call…read moresomeone to locate the leak. Once it was located, he could come back and fix it (quote $4 - 5K to repair). Called PV Pros to come out to look for the leak. The service tech, Justin, told me there was NO LEAK and that the filter just needed to have the air released, which he did. Filter operates fine. After the 7/4 storms, the pool water turned green. Not inviting to swim in. After trying a few remedies that didn't work, I called the store and Tim suggested I bring in a H2O sample to figure out what the problem could be. After he did the test, he told me it was metals in the water and gave me the correct additives and explained how to fix the problem. Following those instructions now. Tim also said that he will do another H2O test next week to make sure everything returns to normal. I don't know whether PV Pros rate is/was competitive but when you have a positive experience with a company, sometimes any extra cost is well worth it! I will now have PV Pros do all the servicing on my pool.

When on the search for a pool company to service our pool on a weekly basis, we first looked into…read moreRainbow Pools as we have used them for a variety of services, but they had a lengthy waitlist. A quick Yelp search and Request-a-Quote later and I found Precise Vision Pros who quickly responded with what I felt was a reasonable quote for summer services. I really love this company. I've had some issues with other folks that have serviced our property in the past (we rent out our home and do not live close by) but this summer has been a breeze with Precise Vision Pros. They are always prompt to respond to my emails and are so courteous when it comes to processing payments. While they do ask that you pay half up front, I had arranged services well in advance of the summer and they kindly allowed me to pay that deposit in early May rather than February. Beyond the amazing Sara with whom I've been in regular contact about services each week, I must note the quality of services overall. Each time we've visited, I'm happy with the water quality and vacuuming. They are always on top of any incoming weather that might affect the pool and arrange visits accordingly. I also love that they provided complimentary critter life savers (floats that save lives of unsuspecting frogs and small animals that might have fallen into the pool). Sadly, I'm moving after this season, and I'll really miss working with this company. They really were lifesavers for us this summer!

The customer service was great -- until the pool was finished. Soon after, we noticed the liner was…read morenot properly installed, and I've been trying to get Jim out to take a look since early August -- to no avail. I call, he promises to come, and nothing happens. I call again, he promises to come, nothing happens. It's now late October, and I've lost my patience. The pool looks beautiful -- but looks can be deceiving, and it's clear that the liner was not properly installed. The customer service since they took my last check has been absolutely appalling. I couldn't be more frustrated.

The customer service and communication with Under The Sun has been IMPECCABLE which is something I…read moream finding to be rare these days. Jim & Andrea answered all of our questions promptly and thoroughly and I would highly recommend them for a future project. I contacted 6 companies inquiring about a pool and they were the only company that had the decency to return my messages which they did right away. Thank you Jim & Andrea!

So far after using them for a couple of weeks for weekly maintenance all is well. My last pool…read morecompany, Pool Potions, fell apart in their office/scheduling. Nelys had a great office and communication so far and service of the pool meets expectations!

Everyone I've ever had the pleasure of speaking to, at this family owned Pool company, is nothing…read moreshort of fantastic. For the past three years, they have helped me open, close, and teach me the ins and outs of taking care of my pool throughout the seasons. I am forever grateful. Thank you for all you do for our community.

If I could give these guys a zero, I would. The pool has never run right since switching to them,…read moreyet the answer is always to replace the equipment every single time, i have replaced almost every part! Just tried to charge me for a pool opening they didn't do. Asked why I didn't pay the bill, I said I have left 2 voicemails and stopped by the store to talk about the bill but the guy plays dumb. They don't care about the business, there are better and more honest businesses out there.

Heartbreaking news - John is going to stop servicing my neighborhood. But the six months we had…read moretogether were the best of times - my pool has never been cleaner or more sparkling blue. John is honest and candid and reliable, and is very solution-oriented with my troublesome pool. He is courteous and communicative and OH JOHN, PLEASE DON'T STOP COMING TO MY NEIGHBORHOOD! Whimper. Can't recommend JME Pool Services enough. Truly. Best of luck to you, John - you certainly deserve the successes you may find.

I have been through 3 pool guys since becoming an owner of a home with a pool and I've finally…read morelanded on a great guy. John has been servicing my pool for about two months now and its the little things that matter that ultimately have an impact into how your pool will look. 1. He's honest. When he shows up he puts the work in. He doesn't throw chems in the pool and bail because the home owner might not be home just to collect $$ 2. He's on time. To date, he hasn't missed a scheduled service and shows up every week at the same time. 3. Communication. He communicates everything thoroughly from the initial call. 4. Detailed. He puts the work in when he services your pool. He vacuums my pool even though I already have a vacuum. Those little details. Overall, he's just a nice guy and my pool is sparkling. I just cant find anything negative in my first two months. Keep up the great work John.

We hired Aquafix to replace our pool liner and Carlos and his workers were excellent in every way…read more Each member of the team knew exactly what their job was and did it with professional knowledge with a very positive outcome. We would highly recommend these experts to do any pool work you might have. the work was done quickly and neatly and all were pleasant to deal with. definitely 5 stars Dianne Puttlitz

I waited to write this review to make sure I was 100% satisfied with our pool install. Our…read moreinsulated above ground pool with stadium stairs was purchased from the manufacturer during the winter months. When we were finally ready to install it, we got a few estimates. Most of them came in around the same price. However, Carlos was the only one who came out for the estimate immediately and the the only one who got back to is promptly, which I appreciated. The Aquafix team started shortly after, answered all my questions along the way and set my mind at ease as a new pool owner. The team's attention to detail was apparent and 2 months later I am grateful they built me a solid pool. 100% would recommend.

I ordered a hot tub from Rainbow Pools in the spring. We went to them asking for a hot tub within…read moreour budget and they were able to get the right hot tub for us, their recommendations were top notch They guys delivered it to my back patio flawlessly; it is a very precarious destination due the narrow steps. They also supply all the chemicals and toys to go with it- so it's a one stop shopping kind of place. I would most definitely recommend Rainbow Pools.

I hired these people to install a new liner in my in round 20x44 pool. It was very expensive (more…read morethan their average competition in the area) but having used them before for the same job 12 years ago they did a great job so i bit the bullet and hired them again. First there were material delays, then substitute materials were used then they installed in late Fall only to have to uninstall and wait 2 weeks more as the first liner was defective. I should have seen the warning right then as a bad omen. Two weeks later they installed the liner I have now, we balanced the water and closed up for the season. We opened without a problem in late spring. Everything looked fine or so we thought until a closer look a day or so after opening and taking the first swim. We noticed the liner pulled free form the coping in several places and not securely tucked in other places. Called and they sent a team to re-stretch the liner and jam some plastic shims between the liner bead and the coping to keep it in place. Not happy with that it seemed to be fine and I was assured this is what those plastic shims are for and we were only lucky to never have had to use them before. All good now - or so we thought. A few weeks later it was time for the first nite time use. We are now into July. Once we turned on the in pool light we saw numerous wrinkles in the liner. These are on the wall in the deep end that slopes down into the dive envelope. Upon contacting them with pictures they did send someone to look but unfortunately due to the liner patters you can not see them by day. Long story short its now months later (august) and they finally contacted me today with an answer full of excuses ranging form high ground water table causing water pockets in the corners under the liner to a host of other possibilities. . Well that must have come from some page in their excuses book because the last time I checked water runs downhill thanks to gravity. My wrinkles are mid wall in a vertical wall sloped downgrade to the deep dive pocket and NOT in any corners. They further explained the integrity of the pool is fine and while they can not explain it its not their fault but they will be glad to fix because they do not want me unhappy. All I have to do is agree to pay for new water and all labor and materials for whatever time it takes to uninstall and reinstall the liner . Oh how generous of them you might think at a glance. WRONG! Anyone who knows a tid-bit about liners knows you can not drain it and re stretch it especially when stairs and a pool side light are cut into it. so toss in insult upon injury as they treat you like an idiot. Oh and also if it leaks or fails in anyway its not warrantied and on me to cough up the repair cost for new vinyl. Still think its a generous offer? Its really nothing more than the flip of a double bird over a nothing sandwich. They are doing nothing for nothing and I have to assume all the risks and costs. Now working mechanically myself for years I'm no fool. M y pool is 27,000 gallons of water over a mason bottom and galvanized frame and concrete footings. It is set in bank run soil with excellent draining strategically placed where perk test prior to install proved no water table issues and proved excellent downward drainage. The pool is up grade of a flood plain, drainage canal and retention pond to handle any ground water should any become a high level. All of these have been bone dry all year. Its not a high water table issue. It is however clearly a shotty installation where the air was not adequately vacated during the install and compounded by insufficient stretching at installation thus causing the spring need to come back in the first place. in short they basically told me they wont fix it unless I pay for it and if the fix fails a new liner would be required at my expense. They use to provide quality service and like others have stated at premium prices . Now while the premium prices remains true the quality has went poopy on the bed sheets! Defiantly not worth calling them at any price now days. Their quality care has vanished and while thy are nice to talk to they are politely very clear as to they just don't care because once the bill is paid you own it. Bottom line - My advice - when it comes to Rainbow if your in the market for anything pool do your best Forest Gump imitation and RUN FOREST RUN!! Avoid them like the black plague. Quality customer care and workmanship has set sail as I believe so has the original owners I hear. This rainbow is clearly after YOUR pot of gold at any cost and cares not about quality.

I loved these guys. They did my pool a few years ago and never had any problems. This year I had…read moresome damage to to all the snow and ice. I called them up to help with the damage and they came on a Sunday to fix it. They really are the BEST installers in the area.

After they cancelled on us 3 times, they finally showed up. They worked for 45 mins, left in a…read morehurry and leaving a crater 21ft round in my yard. Something that should have cost $1300, was now going to cost $2800 because Mark said I needed to add dirt/rock mixture to level my land. Before this project began, I asked Mark to come out and asses my land, he said no worries, I know Washingtonville.Yea, he knew my area so well that its going to cost me more money to fix the damage him and his company did. A pool was was going to cost intotal 5k is now going to cost 8k. Thanks!!!