Horrible customer service. Went there this evening 12/13/25 and I hand the girl in the fitting room the clothes I don't want she never once makes eye contact with me. I say thank you to her for taking them out of my hand and instead of saying, you're welcome, she just continues a conversation with her colleague about non-work related things so I said thank you again thinking maybe she didn't hear me and again no response. I think his employees need some level of customer service coaching the girl who I'm speaking about had short brown hair with braids, but I didn't catch her name. read more

If I could give it a zero, I would. The women's fitting room line is an hour long. The men's is empty but you can't use it unless you're a man. Make it make sense. Zara sucks read more

Yay for there being a Zara in Nashville. But it sucks because their dressing room is closed! Apparently, it's "closed for [our/your] safety during these unprecedented times," whatever that means. This is a bummer, because I was visiting from out of town and hoping to try on a few things that I had seen online. Oh well. The store is set up so that you can see everything very well. It's kind of hard to explain, but there is a minimalist vibe going on here. The clothes are not shoved together like some stores -- instead, everything is spaced apart and you can really see every item on the rack. The lighting is very bright and stark. The walls and floors are white. There's a white theme going on here. The women's clothing is on the first floor, and there's an elevator that takes you up to the second floor, where you will find the men's clothing and kids clothes. I really wish their dressing rooms were open, but otherwise, this is a good little Zara located in the Mall at Green Hills. read more

Terrible customer service and return policy. Even with tags in tact you can't return or exchange anything after 30 days. lol like how impractical. Their goal is not customer driven, their sizes are all over the place and inaccurate..will definitely not be shopping here any longer. read more

The customer service at Zara Nashville Store and Online is horrible. I like the clothing but the service is deplorable. I purchased an item online that came with a defect and attempted to return to the Greenhills store to exchange and was given havoc. I was told he could not restock and I would need to return online. I took the jacket out of the box and returned it to the store to be told that I needed to send it back and pay an additional fee. This is just one incident of a similar nature with this store's policy. The clothes are fashion-forward, but I can find similar items elsewhere with less hassle. Zara is not a customer-centric store and I will not be shopping there anymore. read more

As a store that has a primary clientele of women and advertises as such, it was disappointing to be talked down to when I attempted to try on items in the upstairs fitting room. There wasn't a line and I was eager to see what size I needed. However, as I made my way to the fitting room, a man stopped me and spoke down to me to head down stairs to try on my clothes, even though there was a significant line. I was very confused because there was no one using the fitting rooms upstairs. He yelled that they were for men, but no one was using them. I felt violated, belittled and humiliated. As a manager in a fellow fashion store, I was horrified by the way I was treated. There are times when we must have discretion and be sensitive to the needs of the customer. While I understand if those rooms were relegated for men, but while they were not in use by any men, it would have been immensely helpful to have been able to try on my 3 or so items, especially since most of the clients are women in need of a fitting room to be turned away in a harassing and sexist manner. read more

Let me begin this review by saying that this was a totally unprovoked interaction. This entire situation was provoked hybthe sales rep and the manager on duty. As I visit Nashville Zara at Green Hill Mall... I came in to make a return from items brought two days ago in Virginia on 1/31.... There was a lady who did a exchange before me and the transaction went smoothly. The cashier did not hold her clothes up to the light nor did she go over her items with a fine tooth brush. It was quick and short. My husband and I walked up to the cashier with receipt and a few items we were exchanging. Today is February 2 @11:12am. The cashier, looked over my receipt several times and then begin looking over the each items very carefully. I stated to her I just brought the clothes two days ago and have not worn them at all. She ten went and got the "General manager Josef" who then stated "he couldn't return the clothes because it appears to have makeup on one shirt" i ensured him that I do not wear make and i must have brought the item like this. I also stated to Josef the cashier went over each items very carefully and did not do this to the White Lady before us! The cashier jumps to ask "what did I say" I said you didn't your actions said it all. The whole experience at Zara Green Hill mall was horrible. Not only was my husband and I racial discriminated against but we were talked to like kids. The general manager refuse to state his name or the cashier name and not give the store number! When asked for corporate number he wrote it down and then throw the number at me. I wouldn't recommend anyone who black to shop at this location. read more

Terrible customer service. Terrible company. The line is always incredibly long and the employees have bad attitudes....they most likely don't train or pay them enough. Don't even try looking at the dressing room floor...gross hair, and his knows what else. Terrible return policy as well. Not to mention this company is fast fashion which is ruining the planet. read more

Trying to do anything here is a nightmare! I once waited 40mins to checkout. That's insane! This store needs a customer support overhaul! I have done package pickup, purchase and return. They cannot seem to get a hold of their staff. There are more people handling turnover of inventory than helping customers. 1. Package pickup is not organized. I always ask a cashier to help me and instead of asking for help, they step away from the cash to do it themselves. Why? That slows down the checkout line. 2. Cashiers are also hanging up all return items. Why? They should have one or two people behind them handling return items. 3. Cashiers go on break and don't get replaced. They should have all cash registers running at all times. 4. Dressing rooms close whenever they want. A tiny sign indicates dressing rooms are closed and they close earlier than the sign indicates. I have NEVER heard of a Zara dressing room closed. The picture below is after a 20min wait to checkout. read more

Zara - After waiting 20mins to checkout. DO NOT GO! DO IT ONLINE!! - Women's Clothing Near Me - Nashville, Tennessee

Worst service ever! Stood in line for for more than 30 minutes while one cashier just stood there - not sure what she was doing! Other cashier was very fast. They need more staff. There was a long line of customers. read more

The lines for checkout and/or returns are ridiculously long waits. The dressing rooms have not reopened causing numerous returns and even longer lines. If you done make a return within 30 days WITH the receipt (Zara's systems aren't smart enough to recognize a cc payment and associate it with your purchase). ZARA....you have FOREVER lost this client. read more

If I could give this business a minus star I would. I bought my son what was going to be his birthday present in advance of his birthday. Normal right however it was to large. I try to exchange it for a smaller size but was informed that it was past their 30 day return policy. Therefore no exchange, refund or store credit. Their return policy is not posted and their customer service is as rude as their manager. Now I am out of my money and I was unable to give my son the gift that I had planned. read more

This has to be one of the worst run retail businesses in Nashville. Dressing rooms remain closed so returned are required often. The line to the check out is nearly out the door of the store. They have finally made a separate line for returns/exchanges however it is nearly as long as the line to purchase. They have 4 registers open. The manager always seems to be in slow motion and hides behind racks of returned clothing rather than trying to get customers who want to make a purchase thru the line. So unfortunate because Zara has such cute clothes. My advice is to shop online and if you have a return just send it back or sell or eBay or something. read more

Horrific store and experience here. Staff make it seem like it's the last place on Earth that they want to be. Lines will take you at least 30-60 mins, regardless of if you're buying clothes or coming to return/exchange. The dressing rooms are always closed, and clothes are everywhere. Most chaotic and poorly run store I've ever come across, no wonder this store hasn't been claimed yet haha! read more

Randomly closed at 3pm on a Tuesday, and when I asked if they were opening they said they don't know. Drove 30 minutes and it was a complete waste. This place is a joke read more

This was my first time purchasing from Zara in store, and never ordered online. I will say the employees on the floor are not friendly and immediately tell you that they can't help find items. I mean at least try to help the customer. My biggest issue, was the 10 cent per bag charge - I thought it was a joke. The sign also mentioned that envelopes were 20 cents each - For this so called 'recycle bag' cost, why not roll this into the clothes? When asked if I wanted a bag, I laughed and thought she was joking. For the price of the clothes, I was disappointed that I had to decide if I walked out holding my clothes or pay for at least one bag. Seriously a joke. read more

I'm visiting from out of town and was so excited that I finally get to visit a Zara store to try things on, well, after reading all these one star reviews, I'm not even going to attempt it. Such a disappointment, I'm just going to assume it's pretty much the same and no changes have been made, I don't want to show up, and find out, that the dressing rooms aren't open, this Zara experience here in Nashville sounds like a " panic attack" waiting to happen! Read the reviews before heading that way! ZARA get your S*iT together! read more

Clothes are strewn everywhere. Complete chaos. I drove 2.5 hours to shop my very first Zara. Never again. Can't try on clothes. Dressing rooms closed and full of overstock. Clothes scattered all over the place. Zero customer service. Extremely long line all the way out the door. They charge a dime for the bag . And it was hot! Walk across the mall and shop Free People. Organized, helpful staff, no crazy wait, & it was cooler! read more

Permanently closed dressing rooms!! She said "we have a 30 day return policy". That doesn't make any sense, nobody pays $1000 just to return $800 of clothes. At least open 1 room if you're short staffed. read more

THE Absolute WORST customer service of any store in the US! Horrible! One cashier for 25 people in line. read more

Zara - Women's Clothing Near Me - Nashville, Tennessee

Worst customer service ever. Store Manager and the woman underneath him treat you like a piece of garbage. Try to do a return and they humiliate you in front of their staff and other customers. Avoid going to this location at any cost . Shop online and do your returns online save yourself anxiety and embarrassment. read more

Beautiful store. Very clean and chic. However, clothes were very very overpriced. When I had finally found something to purchase I waited in line for THIRTY MINUTES before giving up because we had not moved from where we started. They lose customers with their poor customer service; very unprofessional. read more

The fitting rooms are still not open. It's ridiculous at this point. The line to check out is 20 people deep and filled with people who are returning stuff that didn't fit. This is not about health or safety. I hate this place and today is the last time I will be talked into this nonsense. I love my daughter, but buying a pair of jeans should not require waiting in line for 20 minutes, buying multiple sizes of the same style jeans, me immediately getting back in the line to make my way back to the register to the return of the extra jeans she is currently trying on in a random dirty public bathroom in the mall. read more

Dressing rooms are always closed and checkout takes at least half an hour even though there are employees constantly wandering the floor.

Terrible experience each time I am there, which is seldom fortunately! No eye contact EVER, no "can I help you" EVER! Managers are always moving things around the store and talking to staff but never engaging with clients. I think they train staff to move as slowly as possible hanging clothes or at the cashier. They have plenty of staff working but you would never know it! read more

this place needs help. Hire more workers & open more checkout lanes. Line goes out the door every single day.

I never leave reviews but this Zara is the worst I've been too. Fitting rooms are never open and the line to checkout is always out the door

wost customer service ever. I went to Zara and found some cute jean shorts but I couldnt try them on because their fitting rooms are closed for whatever reason. I went to check out and the line was so long because the girls at the register are very slow and theres not many of them. Not only that they were rude. I ended up having to make a return because the zipper on one of the shorts was broken!! so i had to go back and make the return and wait in another long line. I told the girl that the zipper was broken and when i made the return she puts the security tag back on it to RESELL! i was baffled. never shopping there again. read more

Tuesday afternoon in mid-July...Looking for clothes for petite 10 year old. Found a pretty sweater at a discount price. Kids (and Men's) clothing are on second floor. The nearest checkout counter was closed; tried the other counter on second floor, also closed. Contemplated putting the sweater back. Looked for how to get downstair. Down escalator broken. ContemplatEd putting sweater back. Elevator works, but door is clearly marked "For your safety, 1 person in the elevator at a time." Am I really going to send my kid down by herself? No. We both get in elevator, followed by a sales associate. So much for safety. Downstair, 4 registers open, long line. Contemplated putting sweater back. Line moves reasonably fast, we were waited on after about 10 minutes (used the stopwatch on my phone.) I was not the only one who asked my companion, "do you really want to wait in this line?" Bottom line: if the sweater hadn't been $8 we would have left much sooner. read more