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    Elle Gray

    5.0 (1 review)
    Closed 10:30 am - 5:30 pm
    Updated 2 months ago

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    4 years ago

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    3.3
    (29 reviews)
    1.6 mi

    I made an online order on June 4... it's June 18 and it still hasn't even left the ABLE warehouse…read more I didn't receive any heads-up or explanation for the delay until I reached out to customer support for an update. At one point I was told my order would ship by June 13. It didn't ship at all, and customer support once again didn't follow up to let me know. I am not sure if and when I will receive my items. Unacceptable and unnecessary.

    I inadvertently purchased an ABLE product through Nordstrom. I say inadvertently because I had no…read moreidea I wasn't purchasing the item from Nordstrom itself. When I tried to return it to Nordstrom, I was told it was outside the ABLE return window and they had no authority to override the policy. They suggested I contact ABLE directly. I did and was told Nordstrom, and their system, was the problem and I should contact them. ABLE's response puts me--the customer--in the middle and makes it impossible to resolve this issue. And, after many years of excellent customer service from Nordstrom, I suspect ABLE and not Nordstrom is the problem. To be clear, I was responsible for knowing the seller of the item I purchased and their return policy. I did not; my fault. But, when I contacted them, if ABLE had confirmed their policy and graciously refused the return, I would have been unhappy but I would have respected their response and continued purchasing their products, being more careful in the future of their return policy. As it is, I will avoid their products; customer service is everything.

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    Elle Gray - womenscloth - Updated July 2026

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