Zara is well known for their inexpensive clothing choices and their youthful styles. This store in downtown Montreal is large and they had a good size section for men's. There was so much merchandise around, the store looked very messy and very crowded...there were people everywhere grabbing pants, jeans, sweatshirts, etc. The prices were good. read more

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In terms of Spanish fast-fashion retailers, I prefer MANGO to ZARA. It's too bad the Mango stores in Canada closed but at least they are open online for Canadian customers. Unlike other countries where there's Mango and Zara everywhere. And I'll take Zara any day over H&M, Forever 21 or horror of horrors, Le Chateau. I've been to Zara stores in London, Rome, Athens, Crete, Ankara, Antalya, Washington DC, Paris and Brussels and it's the same craziness everywhere, frantic, crazed women grabbing poorly-made clothes as if they were Burmese rubies or Colombian emeralds. In the early 2000's Zara's quality was far, far better as you could really find good stuff but with global expansion, quality has taken a hit unfortunately. What I do is I scan their website first, if there's something I REALLY like, I'll go into the store to try it on (the Zara at Rockland or Fairview is easier than the downtown location) if it fits well, is half decently constructed, then I'll go online and buy it there. Their leather shoes and boots are still decent and if you're diligent you can still find the odd gem like I do from time to time in the form of a David Bowie as Ziggy Stardust t-shirt, black suede loafers with punk-ish metal studs, butterfly- shaped mod sunglasses, steel-toe capped combat boots, Chelsea boots, packable windbreaker that becomes a bag and can be used as a pillow like the old K-ways from the 80's ( a lifesaver while traveling, trust me) read more

Whenever they have a sale I get so many amazing items on sale ! They always have so much stock and the perfume dupes are amazing and can be amazing gifts at Christmas too for a special someone. I always get their summer dresses on the summer sale to stock up as they are $7-$10 and the shoes are a low price. They have great scarves that look like Gucci for $10-$15 each. They also have great jeans that always go on sale. They have amazing tank tops and shirts always on sale. Hope this helps with your shopping trip ! read more

I believe that the masses need to be reminded of why ZARA is SO successful. They PRODUCE everything, MANUFACTURE everything, MARKET everything...under their own roof. This is why they are so successful. So, it's a free-for-all in Zara... they are promoting this style of shopping...there is always a sense of urgency, lots of energy bursting everywhere, in every corner as people rummage through clothing as IF they were diamonds and gold. This is what Zara wants... they have excelled in promoting and instilling FOMO inside people's heads. I despise it. It's so unnecessary. But I suppose, it truly is a formula for making tons of $$$$$$$$$$$$$. Shopping for my man/boy, I found some beautiful designer looking Fashion Forward T-shirts and a fake leather jacket which is perfect for him... I even tried it on for him.... NO... hahahahahaaa! read more

Is the store messy? yes Are the lines long? yes Are the employees helpful? no But I really like shopping at Zara. What I end up doing is trying it on in store, taking a picture of the label and ordering it online. They often have free shipping days. Or you could just order what you want online and return the things that don't fit. Online shopping at Zara is really convenient. I find that even shipping to the store is better than buying it in store. When they are on sale it's crazy busy, but you can visit early in the morning and usually there's no one. The employees have never been rude to me but I've never really had any issues with their products (yet). My boyfriend sometimes goes shopping at Zara and when he does it's the quickest thing ever. The racks are all organized and the fitting room is empty. Sigh. read more

Weird service here. Came here for a friend to pick something up. 1 person working the counter and about 8 girls walking the floor. After waiting in line for a bit I got to the front and asked the counter if they put something away for my friend (she called it in) and they said no. The girl working the counter was nice enough to call over the speaker to get someone to help me find the item....3 or 4 girls came to the counter to help others who weren't in line. I waited about 15 minutes until someone came by to get the item. Not to friendly but they went to check the back room. They were able to find the item and off I went. If you can get someone to help they're pretty helpful but not to friendly. I can see why people love this store but the service is still weird! read more

Disgraceful disgusting company. Ordered a dress online. Couldn't fit it over my head and return it ASAP! They sent it back to me and said it was not in good return condition? What!? I didn't even wear it. I called customer service to complain. They were suppose to call me back for a 2nd review. By this time they sent it back to me. I called 2 weeks after and they decided without even seeing the product new with tags, they declined a refund? WTF!!!! Called again to speak to a supervisor and again no call 2 weeks later nothing! They obviously do not care about their customers. Disgusted and disappointed!! I will never ever buy anything from this company again and post this experience everywhere I can. read more

Well it's Zara, cheap fast fashion. I find it sometimes a bit expensive for the quality. But for men's wear. It's actually not bad.

Zara quality in general is going way down. As another reviewer said, the quality is that of H&M but double the price. My issue with this particular location is the absolute mess. Of course it is difficult for employees to keep the displays perfect at all time but it becomes so messy that it is impossible to shop. Also, the changing rooms are incredibly dirty and clearly aren't cleaned during the day. The selection is pretty good and the store is large which is nice. However the staff need an attitude adjustment. They are rude and dismissive which isn't acceptable in customer service. read more

Zara - Dirty changing rooms - Women's Clothing Near Me - Montreal, Quebec

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This place has a rep that I wan't a fan of. Yesterday due to lack of options my friend and I ventured here and actually found gems at really good price. Leasson learnt. Don't trust a reputation, check it out yourself. It's actually good. read more

First and foremost I don't usually shop Zara or any of the discount disposable clothing chains like H&M and Forever 21. Oh, I like a cute cheap outfit like the next chick but they don't design for my bust area. And I'm ok with that because they fully make up for it with their cheap jewelry. I decided to pop in and look around. The prices are comparable to Banana Republic but with H&M quality. No sales going on this particular day but it was jammed packed in the middle of the afternoon. Sales staff was almost non-existent. I wanted a beanie that was unreachable and when I finally found someone to help me (a guy in a skinny black suit & tie, think Men In Black) he seemed upset that I interrupted his blouse folding tutorial. Started speaking French to his co-worker, apparently unaware that I am just as fluent! Yes, Agent K, some Americans speak languages other than English. I finally settled on a pair of overpriced flats that may go back tomorrow. read more

I created an account just to leave this review (Sorry, it's long!) I'm usually super positive but I have nothing good to say about this experience. I totally agree with what another reviewer had said: H&M quality but double the price. Yup. It was one of the dirtiest, most disorganized stores I've ever been in. It was crazy crowded with long lines. Obviously, I can't fault them for being popular. But what really bothered me the most was the customer-service. I've worked in retail before so I try to be extra kind and I usually empathize, but the ATTITUDE of some of them... They literally look at you like they're "over it" before you even say anything. After waiting over 30 minutes in line, I get to a changing room and while I'm half-naked, one of them OPENS the curtain on me. She said "oops" and kept going. When I'm done I go to leave and she rudely tells me to bring her the clothes (woops, I'll admit that was my fault). I say sorry and bring her my clothes hung up and she *ROLLS her eyes* and says "Maybe you could hang it properly next time." And gave me a mini-lesson on how to fold long pants and demonstrated it to me...WTF? That was when I stopped being polite, said "Thanks." and walked away. It's not my job to fold the clothes how YOU'RE expected to; it's not like I was letting them touch the floor?! When I worked retail, it would get pretty hectic and somehow we managed to be nice and clean up. Not once have I rolled my eyes/ranted at a customer (save that for break lol), and there were FAR less polite ones than myself. They spend so much time talking in groups amongst themselves and have the attitude of a bunch of teenagers annoyed by everyone. The entitlement is real lol Anyway, I ended up going to Laura across from it and was blown away by the difference in service and cleanliness. The staff was ridiculously helpful, was honest about their opinions, and made me feel actually welcome. It's a place I never thought I'd go into, but have found really cute pieces. Obviously, I kept going back there instead. It is a bit more expensive, but it lasts longer so I splurged! Seriously, one of the best. It was funny to have my best and worst experiences back-to-back in one day. TLDR: Dirty. Messy. Crowded. Horribly rude service. Cheap quality. Not going back. read more

some of the rudest power-tripping employees i've ever experienced work here. WOW ZARA. for a company that makes poorly-made (literally my jacket broke 2 hours after wearing it) and not to mention OVERPRICED clothing, i expected at least your customer service to be on point as to make up for it. this has been one big joke. i can't believe i spent over $400 at this store, thinking it was "quality". WOW. literally never going back. you have lost a customer! i'm sure many of your customers have been DISILLUSIONED by your brand. goooodbye. read more

1) I love Zara 2) I really love it when Zara is having a sale! 3) I super love it when Zara is having such a major sale that I can buy 2 dresses for $50! All these factors forgive the fact that there was a 45 minute wait for the fitting rooms (on the bright side, it was like having your fashion counselors in the queue with you helping you choose your outfits), the store looked like it was trashed (you really had to rummage to find something in the piles), and many sizes were no longer available (unless you're a 0-00 you might be out of luck). But, the staff was handling the chaos well and even tried to help me find a dress in my size in the racks that had yet to be put back out on the floor yet (score!). Even on a non-sale day, this will definitely be on my list of places to visit! It was a largish store of 2-stories with men's, women's, and children's all in one place for your shopping pleasure! read more

Quite terrible! Despite the many beautiful garments (thick embroidered floral patterns in bold primary color schemes), our Zara experience left much to be desired. After shopping for an hour, my partner realized the dress she planned to buy had many imperfections, such as a missing string tie and loops for said string. We went back to search for a less tattered version of this dress, but they were all imperfect in some way. Employees said that they offer NO DISCOUNTS ON DAMAGED ITEMS! This was very frustrating and left us in an uncomfortable situation. Left the store feeling deflated and angry. read more

The most disgusting and messiest Zara I have ever been to and I have been to many Zara stores around the world. Very disappointing.

Dear Zara, I've been shopping at your stores for years. I've been an all-too-loyal customer, dealing with your messy displays and non-existent customer service to get some well-designed clothing that somehow seems to last just as long as the trend it satisfies. Having to subject myself to a sub-par shopping experience to get a decent price on fast fashion without sacrificing a good cut? Fine. But the experience I'm about to describe surpasses all levels of common decency - it's something you couldn't pay me enough to endure no matter who you are or what you're offering. Yeah that's right, not even if you were Kate Moss giving me free Yves Saint Laurent. It's that bad. Having received my tax refund, I thought I'd welcome summer 2012 by looking particularly good in some new clothes. One of the stops on my mini-spree was your downtown Montreal flagship store. How happy I was, to see that you had restocked extra-smalls in everything I found good-looking! I bought a couple of items - including a shirt I wasn't sure about that I figured I could always return if I changed my mind - and went on to enjoy a delicious lunch salad a MB&Co. (A mid-day must-try in Montreal!) Although I usually think of more important subjects, I wondered whether I should return the aforementioned shirt. I decided that I could, in fact, live without it. Now for this account to make sense, I must mention that I often skip the fitting rooms at Zara. The lineups are uncomfortably long, especially for someone who's practically allergic to them in the first place. So, you can imagine my surprise when I looked at the shirt one last time to confirm my decision and noticed a huge rip on the sleeve I hadn't previously seen. I could definitely live without that. And there I was, back at Zara twenty-five minutes after my original purchase, asking for the manager of the female division. She came and asked to see the shirt. I handed it to her, out of the Zara bag holding my other purchases. I was expecting this to be an easy transaction, similar to the other returns I had made over the years, until she said: "I have a verrry hard time believing that this was taken off of our shelves today. Not only does this shirt have a hole but it also looks used, and we would never hang something like this on our racks. I don't think I can accept this." I asked her to look at my bill - I had purchased it literally twenty-five minutes ago and, let's be honest, there was no way I could have worn it in enough for it to looked used and ripped in twenty-five minutes. Instead of taking my suggestion in hopes of making the situation less painful, she kept insisting that it wasn't possible for me to have bought the item today. Translation? "Hey liar, you're lying. Oh, and I don't get to do this often, so watch me power-trip BAAAABY!!!!" I was shocked - her tone, her attitude and her hardheadedness, not to mention her dirty insinuations, were something I had never, ever, experienced before. Rather than trying to find a solution, she was trying to avoid lowering her day's sales by rejecting an item that couldn't be placed back on the floor. That would never happen at BCBG. That would never even happen at H&M. And it certainly wouldn't happen in the hospitality industry. It's a good thing you don't work in a supperclub babe - your tables would be empty. Believing it's a matter of class, I have a habit of being respectful even to the dull-witted. After politely telling her that I was, in fact, telling the truth, I asked her if we could speak with the cashier that rung me up. She agreed, probably believing she had nothing to lose. And now, a huge heartfelt thanks to the wonderful girl at the cash: "Yeah, I totally took care of her, like, ten minutes ago. I sold her that shirt. Like she, I didn't realize there was a problem with it." I couldn't help but smile. Clearly in the wrong, the manager turned to me and, without apologizing for her primitive behaviour, told me I could get a refund. I explained that she should be more careful with her insinuations. She asked me whether I wanted my money back, and told me to get in line and wait for my turn at the cash. Yeah. That actually happened. And you know what? I didn't care about having to wait in line - after her display of incredibly hauty attitude, I had won. Telling me to wait was a feeble display of power intended to threaten but, instead, it just highlighted how little of it she actually has. She could make me wait in line behind one other customer. Oh no. That's my story, Zara. I realize that its development has much to do with people who actually do return used items, but my problem was with the way I was so quickly pinpointed with incredible conviction and also, how the issue proceeded to be handled. For a store that delivers pretty classy clothes, that, my friend, was classless. read more

Great location,super messy unorganized store.Unhelpful staff most of the time.Bring patience and strength.

I love the clothes and the good prices. However, every store regardless of location seems to be understaffed and therefore causing crazy long line ups at the cashier and fitting rooms. read more

The staff are always very rude to me and I try to be the absolute nicest and most understanding customer as I have worked retail and, trust me, I know how it can get. When it was my turn in line, she literally just handed me a number and walked away. I had no idea where to go, or which change room to go into. I think it should be policy that the employee walk the customer to the change room assigned to avoid any embarrassing mishaps for the customer. read more

This is not finish! ignored people is not an option! rude customer services! I bought a pant on 15th Nov 2013, when I back home I found there's big hole inside of pocket. the lining of pocket wan't finish properly. I return to shop 19th Nov 2013, request an exchange. I provide proper receipt, manager came and look at the pant and disbelieve what I said. She even criticized that I modified it and had ironed it trying to cover up. quote her words "I had seen a lot people modify pant and failed" she pointed pant mid line "here looks like you had ironed pant to cover up" During the conversation, I didn't feel any customer services. the pant is brand new of course the mid line is observed. I'm more than happy to provide any information to assistance you resolve the issue. However their manager was so rude and not helpful at all. The manage of that shop isn't in a professional manner. She disrespect me when I asked for her name. She refused to provide any more information to help me at that time. only I got is her first name, Nasriue. which she wrote down and really rude tossed on the floor. read more

SUPER FRUSTRATING! There is no way you can pop in to Zara and buy something quick. It's a joke. You have a line up that runs through half the store and a group of staff who are standing around gawking at you and chit chatting amongst themselves. It gives me the impression that being a cashier at Zara downtown is the lowliest of jobs! This one girl was hanging empty hangers onto a rack one at a time, super slow mo! You have all these wanna be MIni Managers deciding where to put what item and feeling all powerful and important, yet your clients are wasting time in line and getting frustrated. Zara has a lot to learn from Winner or Simons just across the street. Where are the experienced, talented managers supervising and motivating their personnel? Luckily the clothes are inexpensive, I guess you get the service you pay for. read more

I used to love Zara but the customer service is just abysmal. Recently went there during the summer sale and wanted to buy a trench coat. As usual, there was a 45 min wait for the fitting rooms so I tried on the coat over my tshirt and was rudely told by a clerk that "Customers aren't allowed to try on anything unless in the fitting rooms because it's not good for Zara's image when customers are seen wearing Zara clothing in stores". I would certainly think that their messy displays, rude employees and non-existent customer service would do far worse for Zara's image, but what do I know? I'm only a customer and clearly, this Zara couldn't care less. read more

This Zara is the messiest one I've been in yet. It makes it next to impossible to shop. The fitting rooms are filthy. Dust bunnies all over the floor. I didn't even want to take my shoes off to try things on. read more