Maybe I am jaded because I was spoiled shopping at Zara in Spain (Madrid, Malaga, Marbella) for 5 years and currently regularly in Cancun. Those other Zara stores definitely have a larger selection. The prices are also much lower outside here. On my last visit, I found a pair of pants I just loved. The price in $'s was $99. On the tag you could see the price in Euros and that was €49 (about $60). The pants had the white on white Zara label, which is their lowest quality. Nope. Not for $99. I looked around more and the sale racks were a jumble. I looked a little bit thru them for blouses with no luck. I didn't purchase anything here. read more

If I could leave zero stars I would Today, Saturday may 16 at 6pm I was trying to get help for my boyfriend that was trying some clothes but they were not able to find anything! . However I was able to find EVERYTHING I was looking for in front of their faces at the space they have right next to the fitting rooms. You guys really need to improve customer service! Everything is expensive enough to have a better customer service ! read more

I love going to Zara whenever I'm in Dadeland Mall. They have such a nice selection of clothes for all occasions. January is one of the best times for great sales. We got some great deals today. Go early on f it's a weekend, it gets really packed. read more

Zara - Women's Clothing Near Me - Miami, Florida

Iv came to this Zara multiple times, the clothes always have stains on them, always have deodorant marks, makeup marks, and they're still putting them out for sale. $30 for a shirt with makeup all on the collar. Super unprofessional to put out clothes like this. Take pride in your job. read more

Zara - Dirty Shirt - Women's Clothing Near Me - Miami, Florida

My wife bought me a shirt for Xmas on Dec 10th. Wrong size. Item not worn, still had the tags attached to the shirt. THEY WOULD NOT EXCHANGE IT!!! It was 7 days over the return policy. Mind you, I didn't want a refund. Just an exchange for the same exact shirt in a different size. They refused because 'their system won't allow it '. RIDICULOUS! PISS POOR CUSTOMER SERVICE!! This is why I buy my clothes at Macy's. read more

My 8 year old has been traumatized my Zara! Zara - Dadeland Mall I've been a loyal Zara customer for over 15 years, shopping at locations in Paris, London, New York, and Boca Raton, and this was by far my most disappointing experience. I attempted to return an unworn item within the return window, with tags and receipt. I was not greeted, and the cashier smelled the garment before calling a manager, who stated that the item "smelled," without explanation or offering any solution. As someone with extensive experience in retail and management, I recognize this as the natural scent of fabric. What made the situation especially upsetting was how dismissive and uncomfortable the interaction felt, particularly with my young daughter present. When I asked for the manager's name, it was not provided, which added to the frustration. I did contact Zara customer service afterward, and they were professional and empathetic, confirming that this experience does not reflect the company's values. That contrast made the in-store experience even more disappointing. I hope Zara takes a closer look at this location's customer service practices and ensures all customers are treated with professionalism, respect, and consistency. read more

This Zara got a facelift about a year ago and it's amazing! First thing first, you have to know what you're walking into- you're shopping at one of the most busiest malls in the country and you're shopping at a self service fast fashion store, don't expect to get a stylist to follow you around or anyone to offer you a room. You're there because the fashion and most importantly the price is right. That being said the store is beautiful. They went digital, the fitting rooms are self serve with a computer checking you in and out, they track all movement in their store in sure with some type of sensor in their garments. They had tons of beautiful product out and because most everything is self service there were more people on the floor tidying up and making the store feel shopaple. I came in a Thursday and Friday night, not too busy so I had a great time read more

Manager Robert rude and was walked out by security because I purchased a dress during the holidays and was in the hospital and Missed the return date by a few days. Super rude. Spoke to three people who said they were managers then he wanted to Charge me 10 cents for my bag. So rude and disappointed. Was a loyal customer. Will never walk into there store again. Horrible customer service. Wouldn't give me other managers names. read more

The tag on all the items had the European price and when I went to pay they wanted to charge me double. I spoke to the manager who was absolutely no help. She refused to give me her name and had a bad attitude. She said they should've removed the European price but failed to do so and would not honor the tagged price. Very bad customer service. Left with a horrible feeling about ever shopping there again. read more

Terrible customer service experience. I tried to return an item, but they couldn't locate the phone number on the account, so they called the manager. She came out extremely rude, didn't greet me, and refused to provide her name. The incident occurred with the manager on duty Sunday, October 5th, around 4:30 p.m. I rarely say this, but her behavior was completely unacceptable and she should not be in a customer-facing position. read more

Why does anyone shop here at Zara. It's literally the Kmart of Europe and everyone in the states are nuts in the store buying overpriced low quality goods. To make matters worse their return or exchange policy is horrible compared to all the giants that opposite to them do carry designer brands worth the cost. I come to realize how terrible they are as my son received two jeans for Christmas and with no receipt the store declined even a store credit. I have to admit, the reason the attempt on the return was because the fit and quality of the jeans were terrible and my son didn't like them. Poor quality from the feel of the material and stitching. The only thing Zara and I would agree with is not wanting it back after it was sold. People Do yourselves a favor and shop with stores that stand by their products. read more

Do not shop here if you do not want to loose your money. I purchased some shoes that did not fit me, went the following day to return them and they declined my refund because the bottom of the shoes were dirty. read more

Overstaffed with lazy, incompetent people who walk by you without asking if you've been helped. I stood by the online pickup for like 10mins straight. Someone behind me brought it up to an employee which did nothing, while other employees were passing by without saying a word. A min of 7 employees walked by the online pickup booth. Someone eventually comes to help and takes another 10mins to bring one order and notify they can't find the other one. I love Zara and will keep on buying but will never again come to this location. I rather pay for shipping than waste my time waiting some incompetent people to assist me, as if they were doing me a favor. read more

Worst place. Got missed matched size shoes. And is been epic to get an exchange. Since we have no receipt seems like impossible. Not sure what their policy is but customer service is horrible. They made me call a number spending 30 minutes only to send me a wrong receipt This place just sucks Ohhh finally all we had to do.is give our phone number so after 30 minutes the untrained manager who was unprofessional finally discovered that you can get a receipt with just your phone number. I believe they just didn't want to help us from the beginning. Myriam i believe you are the issue Your lack of professionalism permeates to all employees and if you see most of 1 star reviews are because of you and your unprofessional manner of dealing with clients. You should just quit. Is obvious you don't like your job and you Donn like dealing with customers. read more

We bought a few things for our son there. We ended up not using them and trying to return them with the tags on and receipt in hand, but since it was 2 days after the 30 day purchase date they did not let us. They didn't offer a store credit or accommodate for a refund. Manager was rude to my wife and didn't try to work with us. This business will never get another dollar out of me or my family. read more

Terrible customer service rude staff and very disrespectful After spending Almost $300 almost kicked out customer for sitting on a wood furniture Shame on you !! read more

This is the closest Zara down south in Miami. Definitely enjoyed it and they have everything well in stock. The staff were pretty busy but when I asked them a question they answered me without any hesitation. Very busy location but that's also probably because it's mid-December. Prices are also the same as online as well. read more

Zara - Women's Clothing Near Me - Miami, Florida

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I am a regular customer of Zara, online and through different stores. I went to Zara in Dadeland to return 1 item that was over 30 days. The manager Jessica was very rude. I saw her being rude also with the clients that were in front of me in the line. I don't mind she telling me that the item couldn't be returned, but the way in which she did it, the attitude she had was really bad. Not going to that store again. read more

I have never gone to a place where they do not return an item that did not fit. I just went to return a shirt that was too small on my daughter and the manager refused to return the shirt with receipt and tag! Worst experience yet. read more

One hour and 20 minutes waiting in line to bug 3 Gift cards. One cashier and 4 clowns hanging Clothes on racks and straightening hangers. They didn't give a s;:-! The line was longer that the crowds at the border. I desperately needed to buy the cards for a birthday that night. ZARA=ZERO read more

I come to this store to buy clothes almost every month, but now every time I go and ask for an item size they take forever to bring you the article they just point you to the pick up area and told you to wait for your item, I been waiting for almost 45 mins after that I still didnt got the item so I left and the staff super rude and see you waiting and don't even care, don't bother coming here, was to of both time and money... read more

If you need a fashion forward outfit or solid basics, Zara is your spot. You should mentally prepare that this store is often kind of a shit show. Of course, it's Dadeland Mall. There are a million people shopping, it's kind of in disarray but at the end of the day with a little bit of patience and a bit of faith - you will walk out of there with something you love. My general rule is to to try everything on. Grab things you aren't sure will look cute because sizing here can be a bit tricky if you are a curvy gal. Then you can make your choices in the fitting room. For the quality, the clothes is a great price. I love their Zara basics - I must have their body suits (under $20) in every color and I wear them weekly since they go with everythingggg. I also love their accessories. Trendy, adorable, and well priced. Don't expect this to be an in-and-out experience, as Zara is super popular and both the fitting room and check out lines are usually long. BUT it's worth the wait! read more

This app reservation bs is a joke. I've been in line for 35 minutes on a Monday. Getting skipped 3 times already because of "reservation on app gets priority" coming here is always unpleasant read more

If I could give it zero stars I would. Employees are rude, the place is a mess, the checkout takes forever. I could list 15 reasons why this place is awful. The only reason they are still in business is because they have cute clothes. If you want to go to Zara I would go to Brickell City Center. This one is awful. read more

Clothes are good quality but return policy and customer service are horrible at the Dadeland location. Couldn't return a couple of shirts because they were past the 30 days (I was 5 days past the 30 day mark). When I asked to speak with the manager, she was very rude. She didn't want to provide a return or exchange even after admitting they make exceptions for customers past the 30 day return window all the time. She then started getting really loud so others would hear us speaking, and she started blaming me for holding up the line. Super unprofessional! Don't bother with the corporate number either. I opened a case for the return and rudeness and it was closed within hours with no resolution. Not worth the headache to shop here. They don't even deserve 1 star. read more

terrible service. Asked for help they pointed and walked away. if you don't wanna work there don't work there.

Crazy! Busy! Great clothes! Good prices! Fun to shop and watch the scene. If you want to be the only customer in a boring, quiet store- you'll need to avoid this Zara. If you like chaos, lots of people and buying cool looking clothes for your teenage boy- that look like they cost 4x more than they do- this might be the spot. read more

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I come to this store twice a year on their semi-annual sale because I love it so much. Located inside the Dadeland Mall in South Miami. Their merchandise is so elegant and when they have a sale, they are really amazing prices. read more

I use to love zara. And yesterday i realize that zara store at dadeland mall its the same if u go to publix.supermarket. Self check out? That why i orefer other stores like saks nordstrom or even neiman marcus. Personalized costumer service. read more

Just picked up my scarf from your store on Lincoln Road. Your customer had to ask the employee for assistance after standing in line over 5 minutes while she shuffle clothes in the fitting room area. After arriving at work, I opened the shipping box to find the scarf with a security device still attached. I had to make a 2nd trip to your Lincoln Road location only to be ignored by a no class employee. Still knocking on the doors to get someone's attention while waving the security device, a man came to the door to assist. He walked me back to the register to another low class female asking to see my receipt. I gave her the shipping box and advised I just picked this up and it should not have been shipped with a security device still attached. You need better hiring practices!! read more

My daughter ordered a jumpsuit and shirt for a trip on line. The security tag was left on the jumpsuit and the shirt was stained with red magic marker. I had to drive to the store and wait outside in line . I was informed the jump suit was on sale. However because of a policy they would not honor the sale price. I spoke with Adenis in customer service who read directly from a script and told me she was the manager and my only option was to drive to the store or mail it in. I can't believe after the inconvenience, not being able to wear the jumpsuit for our vacation they would not honor the sale price! Our time is valuable, gas money and parking. There just is no concern about client satisfaction. I will never purchase anything from Zara again! read more

I will never buy anything from Zara again!!! I purchased a few items for my girlfriend as a Christmas gift. When she tried them on on Christmas Day, the items were too small. I took the new items all with their original tags to the store to return. The store did not want to accept the return because of a 30 day return policy. Who does a 30 day return policy during Christmas??? This means you have to order your Christmas gifts second week of December to return items after Christmas day when they get a chance to try it on. I called customer service and they said I was stuck with the useless items. Lesson learned...do not buy anything from Zara ever again!!! Good luck Zara, everyone I tell my story to agrees that your customer service is going to bring your company down. read more

Worst customer service ever I will never shop at Zara again The quality is getting worse and worse and the service is terrible.

Horrible Service You Can't Even Put The Clothes Down Somewhere To See What are you taking and leaving . The Reservation Line Is Bull Shit They Always Say Is Not Working Today I Really Recommend Aventura Mall Zara read more

Waited in line for THIRTY MINUTES to return an item while the staff just stood around and chatted with one another. Totally mismanaged disorganized and unprofessional. read more

This is the worst store and I will never go in there again. They have closed the fitting rooms, so to purchase and to return are in the same line. The line is from cashier to front door so you can wait as long as 1 hour. What's wrong with them? The big box stores are letting people in fitting rooms. NEVER! read more

Zara is a hit or miss store for me. On this particular occasion, it was a total miss. I would rate this Zara three stars for this, but I simply cannot given the rudeness I received from some of the sales associates. Yes, I understand it was a Saturday and that it was packed, but that in no way, shape, or form means that you speak with an attitude to your clients. Specifically, I am speaking about two sales associates whose names escape me. The first was a children's fitting room attendant who didn't even say hello, didn't ask me if I needed help, and answered me in such a monotone way when she directed me to the women's fitting room as apparently the fitting rooms here are to be used for whatever they're advertising. Funnily enough, they're all labeled "Fitting Room" and not one says "Women's Fitting Room" or "Children's Fitting Room," but I digress. It simply rubbed me the wrong way. The second sales associate was a fitting room attendant in the women's fitting room. This woman was even more rude than the first. She told me she needed to count the articles even after I told her how many. Fine, it must be store policy, but what irked me was that she just grabbed the clothes from me forcefully, barely looked at me, and honestly speaking, she could've just said things in a nicer way rather than making me feel as if she thought I were a thief. I honestly think this Zara needs a crash course on manners. I am beyond disappointed. I have no idea if and/or when I will be back, but if I see this type of behavior again, I see myself taking my business elsewhere. read more

Best place to get affordable fitted, trendy clothes. This store is brand new and has a better selection than the Zara store in SoBe for women, men, and kids. TIP: They have two big semi-annual sales in July and December where you can find items for more than half off although it could be hard to find your size if you are Small-Medium. read more

Zara - Men's section - Women's Clothing Near Me - Miami, Florida

Zara, Zara, Zara. Oh, how I love Zara! My absolute favorite store. This is my go-to store. I always find something! So many different styles. More than half of my closet is from Zara. I'm here once a week or maybe more. I can never get tired of this place! read more

Zara - Women's Clothing Near Me - Miami, Florida

Zero stars!! The most horrific experience for a customer! Waited in line for one hour to make a return in Dadeland. The store was a mess, I feel bad for the employees having to work in this type of an environment. Understaffed and what appears to be under appreciated. read more