After a long journey decided on a take away. At 8.30 went on website and pre-ordered delivery for 9.30 when we arrived back home Website stuck on confirmation screen for 10mins, then went back to website. During this 10 mins went to my bank account and saw the payment as taken.At 9.45 called shop to be told order had been rejected. Too late to call anywhere else.
Told the reason of rejection was that they close at 10pm, were busy, no driver, and couldn't get a taxi booked. The lad said he was on the phone to the boss for these 10mins I was placed on hold, asking what to do, she said reject the order. This was 1 hour 15mins before close. Taxis in Peterhead on a Sundat at 9.30 can be bust but come on don't believe in the 10mins all taxi companies were checked. No warning on screen the order had been rejected, no phone call!!Call from manager today to say they have only rejected 1 order ever before, mine was the 2nd and I should know that no confirmation email meant it was rejected. No I obviously didn't. This would never have happened in the Zanres of old, Alison and the staff would have jumped in the car and delivered it themselves rather than use a taxi unavailable excuse. Very poor customer service and reasons and explanation laughable. Anyway Zanres enjoyed my pot noodle and cheese and crackers for Sunday tea and on a positive note, saved myself £38, including the most expensive delivery charge of any takeaway website £6. Compass Rose is definately streaks ahead when it comes to quality and service. Just a pity they were closed. Very poor Zanres. read more