Terrible office manager. Doesn't keep appointments. Mishandles insurance. Rude office staff. Cannot…read moremanage to fill prescriptions in a timely manner.

Dr. Rastle is wonderful! He takes time to listen and explains everything so well. I am completely…read moreconfident in his care. His staff is very efficient and professional. It's so helpful to have a caring provider when you are faced with ill health. Everything turned out just the way he said that it would and I am so pleased with my outcome.

Dr. Robinson is the very best doctor I've ever had and I'm 75! She listens, she asks questions and…read moreshe cares more about me than just my health. I am blessed to have found her. It's a bit of a drive for me to see her but well worth it. Her video calls are just as warm and heartfelt as seeing her in person.

Dr. Robinson is the the best doctor that my daughter and I have ever had the pleasure of knowing…read more My daughter has down syndrome she is 33 years old and she is absolutely amazing with my daughter. My daughter has had many, many, many doctors in the past, but Dr. Robinson really takes her time, and actually goes out of her way to help her patients. You never feel like she's in a rush, she takes her time to listen, she asks questions, she makes you feel that you and your concerns are important and that she really cares. She is the most caring, understanding, kind, professional doctor, I really can't say enough about her. If she ever changes locations I would travel to where ever she goes. Every opportunity I get to fill out the surveys that they send me I fill them out. I really hope that she is recognized for all that she does for her patients. Thank you so very much Dr. Robinson. :)

Visited the newly remodeled office yesterday. Dr. Barbie is my primary care physician. Dr. Barbie…read moreis the best. I used to dislike going to the doctor's office but I'm totally fine with it now. The newly remodeled offices are nice and much more open. Parking can get a bit crowded but you'll always be able to find a spot.

Many Dr.s leaving practice. Office in chaos. Too many bad situations to explain…read more Very bad experience with staff.

I had my doctors appointment today. Because my primary…read moredoctor was not in yesterday. I saw my great froend Marlene. I like this spot, for Dr. Mallow is my primary doctor.

I called to cancel my appointment scheduled for October 1st because I had changed my location from…read moreWildomar to Escondido, and the Escondido location no longer accepts my insurance plan. That was the sole reason for my call. During the conversation, Juana explained that my appointment was scheduled with a primary care physician who was not assigned to me through my insurance plan. I understood that information, as it was the very reason I was calling to cancel. However, she continued discussing why I could not keep the appointment and that I would need to pay out of pocket. At that point, I asked for clarification because her explanation was unclear and seemed unrelated to my request to cancel the appointment, since that was the very reason I was calling. Rather than clarifying, her tone became condescending and dismissive. As someone who works in a customer service call center, I recognize the importance of clear communication and de-escalation techniques. I remained calm, did not raise my voice, and simply asked for clarification regarding what she was referring to. Unfortunately, she appeared frustrated and annoyed by my questions. What should have been a straightforward cancellation call became unnecessarily prolonged by information I did not request. Based on this interaction, I believe Juana would benefit from additional coaching on communication skills, tone, and de-escalation techniques when speaking with patients. I would encourage her leadership team to review the call recording and provide appropriate feedback and coaching. I would appreciate a response regarding this concern. I understand that any personnel matters are confidential and that specific disciplinary actions cannot be shared. However, I hope my feedback is taken seriously and not dismissed as a routine complaint. Every patient deserves to be treated with professionalism, respect, and courtesy. Thank you for your attention to this matter. I look forward to hearing back from you. Kind regards, Yanett

This medical group has gone was downhill over the last few years. I don't know if they are…read moreunderstaffed or what but everything moves in slow motion here. If you call to make an appointment expect to wait at least 10 minutes for someone to pick up the phone and when they do they are of no help what-so-ever. I waited over 6 hours to be seen in their urgent care on Saturday and on Monday, the urgent care doctor called me and told me to make a follow-up appointment with my primary care doctor and told me they set aside appointments just for this purpose and I should be able to get in that day or the following day. After more than 20 minutes of being on the phone I was advised that the soonest appointment with my doctor was 2 weeks out. I argued with the receptionist, then suddenly one week out was available. Frustrated, I drove all the way to my doctors office where the same receptionist offered me an appointment that day at 3pm with Dr. Tatum another doctor in my pcp's practice. What kind of gatekeeping bullshit is this? Push off your patients unless they are willing to drive to your office and see that absolutely no one is there and then offer an appointment? This experience made me realize this health group will not be there for me when I need them and now I'm looking for another health group to join. It's beyond frustrating though. I felt like I had a good relationship with my doctor but if they are going to hire terrible receptionists that don't care about their patients, its time to move on. I even spoke to a director there about my experience. I told the urgent care doctor what happened when I tried to make an appointment and she insisted I talk to the director, so I did. Outcome? nothing. Still can't get an appointment to see my doctor. Tomorrow I'm going to call my insurance provider and make a complaint. Not only am I being forced to make higher out of pocket costs, but my insurance carrier is being forced to pay more too.

I just hung up from being on hold for 50 minutes trying to do them the courtesy of cancelling an…read moreappointment. I don't care if their building burned down, no medical system should ever provide such horrible service to patients. A terrible awful joke.

DR Loan Dao put me at ease right away by patiently explaining the entire procedure. She has an…read moreexcellent bedside manner and answered all my questions . I was very happy with the results and will be going back again and would recommend her to anyone!

Dr. Dao is the doctor you want. She is in attentive and caring. She takes the time to help you, and…read moreget to know you as a person. She has great bedside manner, and makes you feel comfortable as a patient. This doctor is top notch and will work her butt off to get you answers. Im thankful for her.

Dr Lem became my primary care provider when my old one retired and never told me. :-(…read more I was immediately impressed with the way Dr. Lem brought me up to date on blood work, physical, etc. initially, most of our communication has been through the my Sharp portal and she is very responsive. I had my first face-to-face appointment with her today, and she is awesome. she's a great listener and has an excellent bedside manner. When I expressed some concerns she addressed them and we came to some great solutions absolutely recommend her!!

Dr Stephanie Iem is so compassionate, caring and truly listens. I enjoyed having her as my doctor!…read moreHer office team is also super kind and sweet. Particularly Charlotte! She's very attentive, reliable and warm. Definitely recommend this Dr and her team!

I'm extremely disappointed with my experience here. I arrived as a walk-in at 1:00 PM, and as of…read more4:21 PM, I was still sitting in the waiting room and had not been called back. I completely understand that choosing to walk in can mean a longer wait, and I was prepared for that. However, when I first checked in, I was told that because I had developed a rash, they would try to have me seen sooner and that I would be put through triage. Because of that, I expected there to at least be some communication if there was going to be a significant delay. Instead, I went up to the front desk at least six times asking if there was an estimated wait time. Multiple times, I was told there was only one person ahead of me--the first time being over an hour ago--yet I continued waiting without being called back. What made the situation even more frustrating was watching the entire waiting room fill up and empty out twice with completely different groups of people, while I remained there. Despite being told initially that they would try to get me seen sooner due to the rash, I ended up being one of the very last people waiting from two separate groups of patients. I understand that medical offices can get busy and that emergencies and appointments can affect wait times. However, after waiting for over three hours, repeatedly being told there was only one person ahead of me, and watching numerous people who arrived after me get called back and leave, I was left feeling extremely frustrated and overlooked. The lack of communication and transparency about what was happening was unacceptable. A more honest explanation about the delay would have made a huge difference. Unfortunately, I came in hoping to receive medical care and arranged my entire day around this appointment, only to spend hours waiting with no clear answers about when I would actually be seen.

Tried cancelling in advance. For your convenience but robot couldnt handle it. Guess you'llg rt the…read morememo when im not there or reach out , tgank you !!!

This office is absolutely amazing! Dr. Harrison Robinson is the most caring and knowledgeable…read moredoctor I have had in my 40 years of different doctors. Lawna in the front office is very patient, efficient and friendly. Their team makes every appointment seamless and Dr. Robinson takes the time to talk to you and answer all of your questions. I highly recommend this office and doctor.

Excellent physician and staff. Caring, compassionate, knowledgeable, responsive. Grateful he is my…read morephysician.

Our son, who is now 20, had a spinal fusion in 2013 with Dr. Newton. That was 8 years ago. He's…read morebeen stable and feeling great since the surgery. Dr. Newton is renowned, trained at the famous Texas Scottish Rite in Dallas, and is highly talented and intelligent. He did an excellent job, no complications. We were nervous, as any parent would be, but thankfully everything turned out well. We hope this continues throughout the years, as we've heard that spinal fusions can have complications later in life, but Dr. Newton has a very high success rate long-term. People come from all over the country to see him! Our son was only 13 years old when he did the surgery. :)

I cannot say enough about dr. Newton.. He is kind he is brilliant he is holy! I truly believe that…read moredr Newton is an angel that has fallen from heaven. I love you dr Newton and I thank you for healing my daughter. You have healed her, you have given her a new life. I asked you before surgery to take care of my baby... And your reply was "she's my baby for today and I will take care of her as if she was my own" and you did. We love you!