We went in to see if they could untangle my necklace and even though I hadn't bought it there Tina went out of her way to fix it . We were turned away from another jewelry store in the mall prior and after going into Zales and dealing with Tina this store will get our business now all because Tina cared enough to fix it no questions asked and willingly showed us a couple of rings and answered questions about the possibility of getting a a high school ring ordered for my husband. If you need jewelry this us the store to go to in the mall. They're friendly, helpful and not pushy or dismissive like another independent jewelry store in the mall. read more

David is so fantastic! I went in for an engagement ring consultation and he found me exactly what I needed. I couldn't recommend him enough and will come to get my future husband's wedding band here when the time comes. read more

Zales The Diamond Store - Ring - Jewelry Near Me - Reno, Nevada

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We went into Zale's to pick up a necklace repair and ended up with new wedding rings! The customer service at this store is amazing. We have had issues with one of their competitors so are cautious of chain jewelers. After going to a local shop and not finding what we wanted we decided to "back burner" the new rings. We have been married 5 years and together 7, and wanted to celebrate with matching rings....well I started looking and saw a few options that intrigued me. The sales associate was so patient and helpful. We fell in love with a ring for both of us. Very pleased with the service, selection and my very beautiful ring. read more

Zales The Diamond Store - Jewelry Near Me - Reno, Nevada

My fiancé and I walked in to check out wedding bands, we wanted to get a feel for what style looked best next to my engagement ring. When we arrived there were 2 staff members behind the counter, and no customers, yet they didn't not greet or even acknowledge us for about 2 minutes. We started looking around ourselves trying to find the women's bands and then they asked if we needed help. The display cases were FILTHY. There was dust and dirt all over the inside of them and hairs in between several of the rings. Things would have been cleaner at Walmart. I was shocked. They had a very limited selection of bands, and we didn't see anything we loved, so the woman pulled out an iPad to show me what they had on their website, which wasn't too helpful since we had told her we were specifically there to try things on and see in person what would sit best next to my ring. We would never go back read more

Went to get my marriage band at Zales. Diana is great, she was kind and understood what we were after. We didn't get anything crazy expensive, but Diana was there the whole process willing to answer and look up delivery days. Recommend her at the Zales at Meadowood Mall! It was a good find for our wedding. read more

Nina will help you find the right jewelry and is very helpful. The only place I go for jewelry.

My boyfriend let me pick out a 'promise' ring online from Zales since the store itself didn't have what I was looking for. I was assured by an associate my ring would come with a basic warranty since it was over a certain price. Within a month one of the little diamonds on the band had fallen out. I didn't panic too much because I knew about the warranty and it wasn't noticeable unless I had pointed it out to someone. I decided I didn't want to jump in and get it fixed right away since I had only been wearing it for a month. Not even two weeks later, another one of the diamonds on the band falls out. I called the local Zales and they told me I needed to contact the customer service line since I bought it online. Once I got through to someone, I gave him our account information and told him what happened to the ring. He told me as long as I have it looked at by an associate inside the local Zales every six months then the warranty on my ring will be honored and the diamonds will be replaced at no cost to me. I printed out a form that was e-mailed to me about the warranty and the local Zales assured me that they would keep it on file for future repairs. Since we had to send it out to be repaired anyways, I asked to have my ring resized down to a 5. I knew I would have to pay extra for it since I didn't buy the full warranty and that was no problem to me at all. I was told it would take 3 weeks before my ring would be back since they had to send it out to two different locations. I waited 5 weeks until I finally got a call saying it was ready to be picked up. I tried it on and asked if they resized it because it didn't feel any different. The guy helping me told me they resized it to a 5. I had him take my ring and double check on their sizing tool to make sure it was in fact a 5. Turns out, they didn't resize it as requested. So I had to send it out once again and wait for it's return. They didn't charge me for the resizing which was nice since we did have to send it back out again. They were really apologetic and sincere about it (hence my reason for 2 stars instead of 1). This was back in September of 2016. Beginning of November, once again I noticed a diamond had fallen out. My boyfriend and I were in the mall Christmas shopping and decided to stop into Zales to see what the deal was. The girl 'helping' us looked up my account and told me I didn't have warranty on my ring and I would have to pay to have it fixed. I asked her to double check because I just sent my ring in to be fixed under the warranty plan during the summer and didn't pay a dime. Again, she told me there is no warranty on this ring and I wouldn't be able to get it fixed unless I paid out of pocket for it. She seemed so apathetic and uncaring towards the situation. Not knowing what else to do or who to talk to, we left. We paid over $500 for this ring and didn't want to put anymore money into it. It's now February 12 and I noticed ANOTHER diamond is missing which is what prompted me to write this review. I will never buy another ring from Zales again. We're looking at engagement rings elsewhere to replace this promise ring. read more

Patience pays off! Walking through every jewelry store in the mall. Employees that did not care. Shelby greeted us and was patient and helped us look for options! So pleased at the service and the quality of our forever rings. read more

By far the most pleasant experience I've had in this mall with store staff. These ladies and men really are educated on their merchandise and so professional also very comforting to a young woman who is nervous about choosing the best wedding band for her future fiance. We will definitely be back soon. read more

Zales The Diamond Store - Jewelry Near Me - Reno, Nevada

Showed up to get some jewelry cleaned. Two ladies were helping one customer. A dude was helping another customer. We walk in and there's was NO greeting from NO one. One of the lady's walked to the back (while looking at us) and didn't say a word. We waited for 13 minutes until the guy came to us (still no greet) he didn't even ask "how can I help you". My wife has to say I need some jewelry cleaned. I've never experienced anything like this before at any Zales. I guess that's how reno people treat their customers. read more

In February I purchased my fiances wedding band from Zales. With us being Disney Fans and feeling that the ring over all fit my fiances personality we went with the Disney Villains Collection's "Evil Queen" ring. Once we received the ring back from being sized it was put straight into our safe at home. We finally tied the knot on June 29th, 2019 and exchanged rings. It didn't take her wearing the ring for anymore than 2 months and we noticed a prong holding the main stone(ruby) in place was lifting up, causing the ruby to become loose. We immediately took it into Zales and had it sent in to be fixed. We received the ring back again approximately 1 week ago. Last night 9/23, my wife text me hysterically from work, explaining the same prong that was allegedly fixed, had raised up again, this time causing the ruby to become dislodged and lost. The quality of ring and quality of repair done to the ring is somewhat disappointing. What am I supposed to do now? The frustrating part is I now feel ripped off that I purchased an item from a company that I believed had a certain set standard in quality, and have been proven wrong at my expense. Worse is now my wife is heartbroken knowing that the ring we exchanged vows over will never be again. read more

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I purchased my wife's wedding band/wrap here in 2010. At the time we also had the work performed by Zales to set her engagement ring into the wrap. They sold us a warranty and insured the entire piece at that time including the engagement ring against loss. Recently we returned because one of the prongs on the setting had moved. They told us the had to send it out for repair and that it would be $60 because the marquee was not sold by them. So much for the insurance. The ladies here are always snobs, have no customer service skills, and give you as little information as possible. We went down to Celebrity Jewelers and the guy fixed/repositioned the prong for for FREE in about 15 seconds. Do not buy from Zales, or if you do, forget the warranty and insurance. They do not honor it, even with proof of purchase. read more

Went into Zales on Sunday and they were already busy. The gal had two other people to wait in ahead of us. She was kind, knowledgeable and was a delight to work with- read more

Horrible service I don't recommend this location worst costumer service by far I came in to get my ring clean and they make me wait for 30 minutes and did a horrible job cleaning my ring... Is not like we spend thousands of dollars. read more

This store is under new management and has completely turned around. The current manager, Jenny, does absolutely everything she can to make sure everyone that visits her store has a perfect experience. Exceptional customer service is her main priority and she has trained her team to be the best. I feel welcome in the store, and never pressured to buy. The 2 different warranty options are thoroughly explained, and they have several options in terms of purchases. I highly recommend revisiting this store if you have ever had a bad expirience because it is completely different. read more

Everyone here was so nice and my husbands ring was great quality! I would highly recommend this store!

Awesome!!! I went in on my lunch break with a friend. He was looking for an engagement ring for his girlfriend and found one. The store was super clean and the staff was very helpful and nice!!! 100% coming back and telling my friends. Thank you Jenny!!! read more

Fantastic customer service. Have been here 3 times & they are always very helpful. Best of all they don't think I'm crazy because I'm so picky! read more

We have purchased a few items from Zales and it's always pleasant after an issue with their jeweler and delayed times getting my wife's ring back they made it 1000% ok! We are now customers for life! Thank you Ashley! read more

If I could rate them 0 stars, I would!! Horrible, ruined my wifes wedding ring!! I'd rather have gone to Jared, but they didn't have the specific ring my wife wanted. If there's one thing in my life I wish I wouldn't have settled for it would have been going here for her ring! And had I known the god awful snotty, uptight, and plain crap for service mentality they have there, I really wouldn't have purchased there. They bent her diamond setting, and every time we go in there its our fault, not under warranty, and there I'm better than you service has to go! I'm in a customer service industry, I know how to take care of people, frankly, they don't. Here's a tip, find your jewelry somewhere else, pay that little extra at Jared, it's your best move! read more

I returned my anniversary ring today. Purchased it in Vacaville, they let me return it in Reno. Full refund - even the warranty policy! No questions asked. I was very pleased with their service! read more

Jessica was so nice,very focused, easy to talk to,NOT pushy at all,great bunch of people there so good infact we left buying 2 rings lol great experience read more

My Fiancé purchased my engagement ring from this store and we went back so we could pick out our wedding bands. The staff was very helpful and friendly and helped us pick out the perfect rings to match my engagement ring. We also had to send out my ring to get sized and it was returned super fast. Very happy with the service! read more

My daughter ordered a ring for her man on their website and we picked it up in the store. As the ring didn't fit, we returned the ring certified via USPS and she received a credit back on her card in a week's time, so she could make another purchase. The gals I talked to at their "online store" to follow-up (Crystal and Tristin) were the most PROFESSIONAL customer service support staff I have had the pleasure of speaking to in a LONG time! These gals are knowledgeable, patient AND professional ~ the TOTAL package! Will we continue to do business with Zales? YES and we suggest you do do! read more

I brought in my husbands ring to get polished and they looked it up and said we didn't purchase the protection so I came back another day with the receipt to show them. I also brought in another receipt that was fading and asked for a reprint but they said only the store it was purchase at can provide a reprint. All this money I pay for jewelry from Zales and their system is not reliable read more

The ring my fiancé purchased from Zales is perfect, but since he purchased it this place has been nothing but trouble for us. The service we receive every time we have to go in is appalling. We've been in numerous times, because there have been issues with the product and the paperwork. Almost every time we've gone in we've been turned away, without any solution, because the staff can't look things up in their computers. The "manager" treats us as if WE are uneducated. Seriously? Their systems are always down, they don't know what they're talking about, let alone selling. Each employee explains the paperwork differently, and they all contradict each other. On top of that, they're extremely rude. You work at Zales... in the mall. It's retail/customer service, where people come to buy "diamonds". I'm pretty sure everyone that walks into that store is more educated than you, "Zales Manager". Shape up. I'm completely unsatisfied with the service we have received and I have purchased my future husband's wedding ring elsewhere; the service was much better and they actually knew what they were talking about. Everyone should go to Kenny G and Company, NOT Zales. read more

We spent over $3000 on two diamond rings and got them back finally after two weeks of sizing. My husband went to pick them up and surprise me and he received them from the clerk in plastic Ziploc bags!!!! One ring was too small so had to be returned and resized and had to wait two more weeks! You believe everything is covered under their protection plan but surprise, it is not!!! Not happy with being mislead for higher sales, they must work on commission ! Done with this place. read more

If I could, I would also give Zales Jewelers zero stars. I went into Zales to have my wedding ring resized. They sent it off to their jeweler for a quote. I received one quote for the resizing of the ring and a second quote to have the engraving done. I opted to have only the resizing done as the engraving was not worth the cost to me. I went in to Zales to pick up my ring upon receipt of a call saying it was ready for pick up only to find out the Jeweler has refused to do any work because I had opted not to have the engraving done also. I left the store with my ring, less than happy with how the matter was handled. read more

I purchased a bridal set through Zales.com and sadly when it arrived I was very dissapointed. The engagement ring was beautiful, however the wedding band didn't mesh correctly with it and was sized all wrong. I called the Zales in Reno and spoke to the manager Jenny, who had a new ring shipped from the Santa Rosa store. Two days later the ring was in so we drove an hour to Reno not knowing what to expect. In all honesty I expected this transaction to be a complete nightmare, but to my surprise it wasn't. Jenny went above and beyond, not only in getting the ring, but she easily credited me and re-billed my Zales card with no hassles and even threw in a 2 year protection plan for free. This branch exemplifies what customer service and satisfaction is all about. Thanks Jenny! read more