We had an amazing experience with Ian McAlpine at Devon's Jewelry in Reno at The Summit. From the moment we walked in, Ian made us feel welcome and valued. He took the time to listen to what we were looking for, answered all of our questions, and never made us feel pressured. His knowledge, professionalism, and genuine care made the entire experience enjoyable and stress-free. Ian helped us find the perfect piece of jewelry, and we couldn't be happier with our purchase. His honesty, patience, and outstanding customer service truly set him apart. If you're looking for someone who will go above and beyond to help you find exactly what you're looking for, we highly recommend asking for Ian McAline at Devon's Jewelry. Thank you, Ian, for making this such a wonderful experience! read more

DeVons Jewelers - 14 Carat Gold Yellow Lab Grown Diamond Anniversary Ring - Watches Near Me - Reno, Nevada

I have had a great time working with Ian at DeVons. He is knowledgeable and really helped to work out which would be the perfect watch for me. The selection is fantastic and I'm excited that DeVons has added new brands as well. I have sent my friends here for their next watch purchase. read more

Today I stepped in to the Luxury of watches. This was my 1st time buying a luxury watch. Scott took his time to show me the huge selection that they have of amazing time pieces. Explaining the differences and styles. The history behind them really making the experience exceptional. We landed on a beautiful Rolex after about 30 mins of browsing. The whole team there were absolutely amazing. Providing the level of service you would expect from a professional jeweler. Could not be any more happy. Scott thank you for making this the absolute perfect experience for me. You have earned a life long customer. read more

DeVons Jewelers - My introduction to the classic time piece world. - Watches Near Me - Reno, Nevada

Took my wife's 2 1/2 year old watch in to adjust the timing which was too slow. The Breitling watch has a five year unlimited guarantee for service including free shipping. Devons charge me $265 ($75 for shipping and $190 for service.) Four months and three weeks later she received the watch that was now running 8 minutes fast per a week. Gave it to another jeweler who told her it is under complete warranty with no cost for service or shipping. Called Breitling to confirm that they do not charge for service or shipment within five years of purchase for this watch. read more

I'm just leaving DeVons Jewelers. I brought in only $300 watch to get fitted. Hadn't even opened it yet. And I was met with respect. And never was I made to feel bad getting it to fit perfectly. And on top of that, I wasn't even charged for the man's time. I won't bring my jewelry or possessions anywhere else. read more

DeVons Jewelers - Watch that fits perfectly - Watches Near Me - Reno, Nevada

Devons is in a great location at the Summit Mall, its bright and very inviting. We have been lucky enough to have Scott help us with our wants! Scott is wonderful and responsive. We have had great experiences with all Devons employees. From purchasing to servicing our jewelry they always go above and beyond. A trip to Devons always makes our days better! read more

DeVons Jewelers - Watches Near Me - Reno, Nevada

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Great watch purchase! Purchased a new Omega Seamaster Diver 300 M from Darrin. Very knowledgeable and great service. Highly recommend Devon's and Darrin. read more

The sales associate was very nice and professional, and I appreciated their time and courtesy. Unfortunately, I did not walk out with the Rolex watch I was hoping for even though I was ready to buy right then and there, and the watch was there. I wanted to upgrade from my two Rolex watches. The sales associate told me to try the Roseville store, where I was told I might have better luck. While I was really hoping to build a local relationship with an authorized dealer, it appears I may have to stick with a prior relationship with an AD in Iowa instead, which is fine. Overall, the experience was pleasant on a personal level, even though the outcome wasn't what I had hoped for. read more

We are really lucky to have this store in Reno. Great selection of jewelry and watches. I've been in to talk with Darrin many times and I always leave knowing a lot more about luxury watches. He also helped me find the perfect set of earrings that I had been looking for to gift someone. I once went to the Roseville DeVons and it was fine, but the people at this location make it an amazing place to shop. Even if you don't plan on buying anything, it's a great place to check out inventory and get some great watch or gift ideas. read more

DeVons Jewelers - Watches Near Me - Reno, Nevada

I took my wedding ring in to be sized down. Their repair shop is located off-site, and it took a few days longer than I was promised. When it was finally ready, I found it was exactly the same size as when I took it in. However, they had removed some gold when allegedly working on it. When questioned by the manager, the repair person made the ludicrous statement that he had actually INCREASED my ring's size. I left my ring with DeVon's so it could be adjusted properly. I was told it would be ready in two days. 8 days later I called and it still hadn't been returned. I went in the following day and learned that my ring STILL hadn't been reduced to the requested size and didn't fit. More gold had been removed, of course. I took my ring back and will never return to DeVons. I was originally charged $308 to adjust the ring by 1/2 a size. The manager knocked that down to $200, which I appreciated. The sales staff seemed nice, but I didn't have the impression that anyone really cared about my ring or me. read more

DeVons Reno not only means Rolex but Five Star customer service! Since walking through the doors years ago staff has always remembered me greeting me by first name after all these years. The moment I saw my wife's ring I knew it was the one. She gets compliments everywhere she goes as it's a very unique piece! I occasionally stop in to get my wife's ring cleaned and googly eye the Rolex cabinet. Love the Summit Mall location. If looking for an upgrade or something special for your loved one make sure you stop into Devon's. The staff here is great and will go above and beyond to get you the bling bling you are searching for. read more

DeVons Jewelers - How could she say no? - Watches Near Me - Reno, Nevada

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I highly recommend Devon and their team. I was able to get a watch as a graduation gift for my son. I worked with Scott throughout the purchasing process. Scott is a consummate professional and very knowledgeable! Great communication throughout the process and always very responsive. At times, I would inquire on status with Darrin as well, and he was also great! They both demonstrate incredible integrity and I would definitely return. Word of advice, be patient if you are looking for hard to come by items. The Devon team will definitely come through. read more

This is a review about Kiarah. I've wanted a Rolex for years. My great uncle was one of my favorite people in the world (named my son after him), and I always admired his watch. I've shied away from going to a dealer to look in to buying one of my own because of the absolute horror stories that I have heard about the snobby horrible attitudes I've heard you can be greeted with. Well, I should have come in years ago. Did I leave with a watch? No, and that's ok. I came in with my wife and we were both treated like absolute gold by Kiarah. She showed me the display models and let me handle them, offered to clean my wife's rings including her wedding ring, and gave her a bottle of water as well. Family is EVERYTHING, and seeing how well Kiarah treated my wife as opposed to other jewelry store experiences means I will send every person that needs jewelry here. A watch ultimately dream or not is just a watch. Being treated well when everyone tells you that you'll be treated poorly at any Rolex dealer....that is special. Thank you for proving others wrong! read more

I was looking for a place to change a battery in two Tag Heuer watches. Any watch place can change a battery but I recommend DeVons. Darren was so pleasant and we had a good conversation while he was doing the work. The biggest differentiator is that Darren has been working with watches for several years. I was impressed with his knowledge and I will be back when I need a high quality watch or other jewelry. I was in and out with both watches in 15 minutes. read more

DeVons Jewelers - Watches Near Me - Reno, Nevada

Just want to say Darrin is an awesome guy who stands by his word. We had a situation that we felt was irreversible and sure enough, Darrin stepped in and made it happen. He helped us get the watch we wanted. True customer service. Thank you!!! read more

They have a great selection of popular and unique jewelry items at fair prices and are super to work with. They are also an authorized dealer of the some of the world's best watch brands including Rolex and Breitling, and soon to include a number of others such as Omega. They stand by their merchandise and will take care of any concerns that may arise. Our go-to jeweler, and we live in the San Francisco Bay Area! read more

Thank you Darrin and team for your exceptional knowledge and professionalism. You provide first-class service that truly enhances the shopping experience. Additionally, the inventory is outstanding! We appreciate you. read more

Believe what others have said.... Great service. Walked in and was greeted by Scott. He took his time and was a wealth of information. Wasn't ever rushed and the entire experience was delightful. I hardly ever leave "Reviews"... but had to leave this one. Highly recommend DeVons and Scott. Thank you.... read more

I was disappointed i couldn't purchase a Rolex on my first visit. But as I found out later, that's nearly every Rolex Authorized Dealer. But they were very helpful and so nice. If I weren't crazy for a particular model or brand I could have walked out with a Beightling or an Omega or a Tudor. I'll wait for the one I want, for so long. read more

I came into Devon's while I was out shopping with family one Monday AND HAD A TRULY AWESOME EXPERIENCE while inside. Let me just start by saying I had a very tall order walking through the door, and Ian made sure to go out of the way to provide me with excellent service and get me partially hooked up on my order for Christmas. I walked into the store wanting to buy myself, my father, and my brother all Rolex watches and Ian made sure I was at least able to grab my brother a watch to start.I look forward to doing plenty of business with Devon's in the future and I encourage anyone else to do the same. Thank you again Ian I appreciate you -Colin Curran read more

Worked with James since December of last year, made me feel right at home as we talked about one of my grail watches and you could tell James had a real interest in teaching and having a genuine conversation. This week he made good on his word and got me the watch of my dreams. James and the rest of the team made the entire experience one to remember and I will see James and the team at Devons at the Summit for all my expensive tastes haha! Cheers!!! read more

Great service and great staff. I was looking for a Rolex for my dad, and Scott was very helpful in helping us find the right one for my dad. Only after few weeks I got a call that they were able to acquire the watch that we wanted. Highly recommended! read more

Great customer service! Been here a few times - looking around a couple times and buying jewelry on two occasions. The staff members we interacted with, Scott most recently, were kind, full of knowledge and helpful. They even steer you away from pieces they say they don't feel comfortable selling for this or that reason. (For example, a hollow gold chain vs a solid chain.) Both pieces bought here are also gorgeous. read more

Easy parking, great customer service, and we ultimately went with DeVons for our wedding bands because they had a great warranty on the ring (vs. buying online). My fiancé had his heart set on the meteorite ring he was introduced to here, but we wanted to shop around before making the big purchase. After visiting pretty much A L L the jewelry stores in Reno that weekend, we ended up back here because we couldn't find any other ring he liked as much. Ian helped us out and he was very patient with us. We were pretty tired of trying on rings, (my fiancé's ring finger was swollen from trying so many on that weekend LOL) and it was a safer decision to buy from a nearby store vs. online (not getting to physically SEE what you're getting until it gets here) so we made the purchases! Went back in a week later to pick up my rings that had to get sized, and was still greeted with the excellent customer service. Very happy with our decision, and give them a visit if you're in the market for some bling! read more

DeVons Jewelers - Wedding bands we decided on :) - Watches Near Me - Reno, Nevada

I went to DeVons because they are the local Rolex dealer. I had the pleasure of dealing with Darrin who took extra time to explain the repair process. I subsequently returned to have my watchband shortened and again had the pleasure of interacting with the manager, Darrin. He removed a link while I waited. He has been so generous with his time and is extremely knowledgeable, and you can tell from the vibe of the staff at DeVons there is a camaraderie and professionalism thanks to how he runs this store. I will shop there first for any jewelry needs. Highly recommend! read more

Professional and honest jeweler! Highly recommend for repairs or purchases. No pressure, friendly staff.

I was very unhappy with the way my diamond turned out looking in a setting I purchased from Devons. The sales person agreed with me but said I was out of luck since I had special ordered the ring in white gold as opposed to the yellow gold one they had in stock. I was interested in making an exchange for the yellow one. He said he'd check to see if there was anything he could do...but never called me back. They were obviously not interested in having a satisfied customer and keeping my business. I will not be back. read more

Had the pleasure of speaking to James. He is extremely pleasant to speak with; we had a great conversation about different watches. James is extremely professional and friendly. Thank you so much for your help again and hope to see you soon! read more

Great service! Darrin took care of me today and I couldn't be happier, he helped me get the best deal and find exactly what i was looking for! This place has a great selection of jewelry and every time I've gone everything from service to the jewelry has been exceptional! read more

My review is based on my experience without buying anything. We went in the day after Christmas and it was busy. Scott ended up assisting us. Throughout the whole process he was super nice, very helpful. At NO point did I feel like I was a bothering him as I went through countless rings trying to find just the right one. I found one I liked but wanted to think about it as it's a big purchase. We came back 2 days later and when we walked in Scott called us by name. I had changed my mind on one of the rings and Scott again worked with me to find something I liked. I told him in the beginning of this 2nd visit it was between this ring and one from another store. My husband insisted we would be back because he knew I liked the ring and he really liked Scott and how he treated us. In the end the ring from the other store won out as I just loved that one more. Scott has earned our business in the future. We will be back when we are ready for more pieces. If you are looking for a place to find a beautiful piece of jewelry, I would recommend checking out Devon Jewelers. read more

My friend and I walked in to DeVons in Reno to browse some watches. We were immediately greeted by Dylan, who showed us around. We looked at some Tudor watches and I asked to look at the Rolexes. He began showing us all of the different models and giving in depth descriptions of each piece. We ended up talking to him for over an hour and a half and learned more in that hour and a half about Rolex than we had known about watches when we walked in the door. We left with two booklets each and new found desire for luxury time pieces. I have never had a better customer experience than I had with Dylan. When I do ever purchase a Rolex, I will be driving the 6 hours it takes to get to Devons Jewelers just so I can have the pleasure of working with Dylan again. read more

Really impressed by the quality of service here and the knowledge of the manager Darrin and one of the Sales associates, James. They were extremely nice and guided me through the different models and options that were available, and were very accommodating. Looking forward to building a relationship with this as my local store. 5 stars for sure! read more

Went into DeVons after being treated like dirt at Jarrods. I was immediately greeted by Scott and he quickly showed me what I was looking for that was in the price range I was willing to spend. He expertly wrapped my purchase and completed the transaction. Wonderful experience. read more

My fiancé Joseph and I just stopped by at DeVons Jewelers and met with Scott. We are both so impressed with the kindness and hospitality we felt. Scott cleaned our jewelry and watches and took the time to explain the process of buying a new watch. We look forward to being patrons of the store! read more

I had the pleasure of working with Scott on my purchase. Scott and the entire staff are awesome, courteous, friendly and provided excellent customer service. I've been into some jewelers where the staff will act as if you're bothering them not the case with DeVons and Scott. Scott is always generous with his time in answering my questions or providing me his recommendations. Super knowledgeable and thoughtful, plus he is just a friendly and easy person to talk to. I couldn't be happier with my watch purchase. Scott is absolutely the man and I'm thankful I got to work with him and look forward to working with him on future purchases. read more

I have visited this store a couple of times inquiring about the new watches that they have. Although the watches that I want to purchase are not available, Scott has been there to answer all my questions. He is very attentive, professional and a joy to talk to. On my recent visit ( to check any new additions to their inventory), I was greeted by Garrett (?) and he is another pleasant person to deal with, and very knowledgeable in every aspect that deals with Rolex. What I am trying to say is... I haven't bought anything from them but they treated me with respect as if I am a longtime customer. Kudos to you guys and Devons Jewelers. Thank you. Ron N. read more

Used DeVons to resize my engagement ring. Turn around was very fast, they did a thorough consultation, and customer service was wonderful. Would definitely recommend! read more

This was my first time here, and I brought in a Rolex for repair. Scott was extremely helpful, informative and kind. I highly recommend it.

Exceptional customer service here! I went in today with my best friend to shop for engagement rings and was helped out by Darrin. Darrin was so sweet, knowledgeable, and patient during the whole process! He took his time with us and made us feel like we were top priority! This jewelers is unlike any other jewelers in the Reno/Sparks area due to their great employees and beautiful one of a kind pieces. Always pleased when doing business with them. It was so nice to sit down with someone and go through options, not feeling like we are in a rush or a bother. read more

I purchased a gorgeous Bulova watch for my husband here. The selection of watches was lovely and the team was very knowledgeable. They helped guide me to the perfect gift! I was quite impressed with the level of customer service and professionalism of the entire team. As a bonus, they gift wrapped the watch and it looked MUCH better than I could have done. I will definitely be back for future purchases...maybe something for myself next time, as they have lots of jewelry for women that I was eyeing. :) read more