My boyfriend purchased a ring, left it to be sized, picked it up, gave it to me. We had pictures done, showed everyone at Christmas first week of January we received a phone call saying they gave him the wrong ring and that they were sorry they looked so similar they got them mixed up and demand the ring back. Clearly not the same!! read more

Zales Outlet - Jewelry Repair Near Me - Commerce, California

See all

There were some unforeseeable complications, but Janette sprung into action and made sure that me and my fiancée were taken care of in the best way possible. She went above and beyond the call of duty and made it difficult for me to ever want to shop anywhere else for our jewelry. Thanks again Janette! read more

So My partner and I just stopped by to check out some wedding bands, Well the sales woman Mari Mercado was so helpful and kind, She made us feel welcomed and proud to be who we are, We have been together for over 20 years.. Mari was very complimentary and ensured us we made a wise and gorgeous decision..We told our friends to ask for Mari, she knows her jewelry. read more

Zales Outlet - Lots of compliments on my Tungsten Carbide Wedding Band! - Jewelry Repair Near Me - Commerce, California

Unwelcoming, unfriendly, I went to pick up my ring and right off the bat attitude from sales person. Im never going there again. She kept looking at us up and down and sizing us up like we can't afford what they have in store. That's not how you treat your customers. I will not recommend this place at all felt as if she doesn't like latinos in the store. Horrible read more

Hello! I normally don't write reviews but I really wanted to write a review for this zales. Let me start from the beginning. I've seen the reviews for zales before ever considering purchasing a product but I gave it a chance and decided to purchase a engagement ring for my partner a couple of months ago. I went to the place in Downey and I really didn't like their customer service because the lady that attended me was rushing me to pick out a ring (I'm very in undivisive (I'm sure I didn't sell it right lol) especially since I've never proposed and wanted to make sure I got the perfect ring for my partner. Anyhow, a couple of months pass and I see a ring I like (for me) and I got myself the Ariel ring (picture included) at the Montebello location (I totally recommend going to Andrew because he was very friendly , attendant and overall had genuinely great customer service). Now, for a while since the Disney enchanted collection came out, I've been wanting these Ariel earrings with rose gold. I could never find it in person and my fiancé decided to call a few stores and eventually called this store. The lady's name was Patricia who he spoke to. She was very friendly over the phone, offered to order them in and have them by Friday (we called on Wednesday). The day that Friday came, she gave us a call and told us that the order was suppose to be there but the person who was suppose to ship it apparently didn't ship it. What she decided to do was cal a few stores who might have them and see if I could get them by today (Friday). She gave us a call a few minutes after and told us that Glendale mall had them. Mind you, she didn't have to go through all that hassle just for a pair of earrings for strangers, but I truly appreciate what she did and I'm very grateful and satisfied. I definitely recommend anyone to go with her because she definitely made my day! And I truly hope she got some type of commission because she deserved it! Thank you Patricia for making our day. PS: Shoutout to Mina from Glendale mall as well! She was very funny and friendly ! Thank you zales ! read more

Zales Outlet - Ariel earring - Jewelry Repair Near Me - Commerce, California

See all

Amazing peoples, Patricia helped me a lot, I highly recommend her. Miguel was very nice as well! read more

Nice people :) You will pay 30% more for a ring here than simply using Amazon. Every ring is a standard 7 so if your girl is any other size it will be a 2 week wait for your ring to come in....Ridiculous! Waiting 2 weeks for a ring in these days of 2-day Amazon arrival times is very 1980's. Zales needs to step up their game! read more

Camille was amazing!!!! My man and I came in to possibly do an exchange... she was so patient and kind. We also had a newborn with us and she was very attentive! (It was one of our first outings with a newborn so we were nervous) Did I mention she's also a new employee? Zales is super lucky to have her. We loved working with her and ended up slightly upgrading for the exchange. If you want to work with someone warm and professional she is your gal! read more

Great customer service. Got my wedding band here and got the Diamond warranty. Had the pleasure of Camila assisting me with the inspection/cleaning. She explained every step of the process. Currently the store is opened with occupancy control and convenient sanitizers all around due to Covid. read more

Me and my fiancé had the best experience at Helzberg Diamonds. Camille assisted us. She was amazing. She was patient, personable, and answered all of my questions! She spent about 3 hours with us alone. After trying on about 12 different rings, I found the perfect one. I couldn't stop looking at it! I am truly satisfied. I highly recommend this location in Commerce. And ask for Camille. She's wonderful. read more

My fiancée and i got engaged in december and after a few hiccups with my first ring we decided to exchange at the stone mall location. I felt pushed into getting something that totally didn't convince me and a few days later i tried to take it back and once again they belittled my concerns and i kept it for 2 months. After feeling so iffy about the ring we decided going to the citadel location, i thought "what if the rings are just left overs or used rings no one wanted" i was very wrong i went 3 times to make sure i made the right choice with my fiancée. Cheryl, Muna and Jorge were all equally helpful and friendly despite my indecisiveness. They surpassed the basic customer service skills and made sure they tended to our needs. We will definitely go back! Shout out to Jorge who was super helpful and didn't even rush us despite closing time. read more

Went in last month and was taken care of by Janet. VERY nice and knowledgeable. After taking the ring home I found that it was too busy and would like to exchange it. Went in on a Tuesday and spoke to the lovely Ms Joy and Marlon. Who told me to come back for the Father's Day sale. Here I am today (Saturday) and here comes Patty.!! The downer of the group. Told me what I can and could not do with such "sorrow" in her voice. There you have it, now you have completely lost the sale.! Just return it before you act as if you are going do me a favor. Something's are just NOT THAT SERIOUS. Now give me my old ring back and I'll politely carry on. It would have been a lot easier to ask Joy what was the back end of the transaction before turning me down.!! read more

The chubby girl with glasses doesn't have any nice costumer service , I was there waiting to make a payment and she just ignored me and went to the couple standing in the door , honestly I didn't have a lot of time and I truly believe that is disrespectful and rude read more

I rarely buy jewelry but Jennifer had outstanding service. As soon as I came in I felt welcomed and she knew exactly how to handle all my questions. Will definitely be returning read more

If I could put a zero I would. Best advice I can give you in life is stay away from this store and zales! Sure there nice to you before you by the ring, different story afterwards....also the rings with stones set, the stones fall off you been warned, most definitely anyone I come in contact and social media will know not to go to zales read more

My husband bought my engagement ring and wedding bands there a couple years ago, we had to get them resized three weeks ago. At the time that we dropped it off, they asked him if he wanted to authorize me to pick it up, he said yes and gave them my name and they told him I would just have to take my drivers license to pick up the ring. I show up to pick ip the ring and Joy asks for the receipt, I tell her I only have my drivers license that it matches my husbands last name and address that they have on file and that my husband added me to be able to pick up the ring. She calls the manager from her personal phone and explains the situation to him to see if they can give me the ring, but she speaks to him in a different language. She gets off the phone and tells me they can't give me my ring, I tell her why is she speaking to him in an other language, how do I know you're really explaining the situation correctly to him. They both kept speaking over me and interrupting me when I kept explaining to them my husband added me to pick up the ring and that it was the employees fault who didn't add it in their system correctly. Why should we pay for their mistake, I wasted time and gas because they do not know how to do their job correctly. Joy was so condescending and sarcastic as I was leaving, saying have a great day. Later my husband calls to complain to them for their mistake and tells them they never sent him an email saying the ring was ready, the lady tells him the email is automatically sent, so my husband says if they could send it again. She says I don't know how to do that. I'll call you later. These employees don't even know how to do their job that they're getting paid for. I understand it's a very expensive ring and they can't just give it out to anybody, but I showed up with my drivers license as we were told and I couldn't get my ring because they don't know how to do their job and add an authorized person for pick up. Never buying anything else at that place, horrible service! And just to circle back around to her speaking in another language, I am all for people speaking whatever language they want on their own time but if you're in a work setting and you're dealing with a customer and you're trying to explain a situation to your supervisor, manager, or another associate you should speak in English so the customer knows and understands everything you're saying. Very rude! read more

Not even trying to enforce social distancing. Sales people were aggressive and defensive. Will not return.

Extreme customer service!!!! Highly recommend this to be your forever Jewelry Store!!! Patricia the sales Associate has charisma and shows extreme knowledge of what they have to offer! And let's not forget Jorge the Manager who drove immediately to have my wedding rings fitted himself and waited for them to get done! I cannot see myself ever going elsewhere!! Can't get it any better than that ! Hats off to service like never before!! read more

Cheryl Nora , Thank you so much for all your help tonight. You made my experience even more amazing for being so kind and humble. Customer skills on point, really professional at all times. Since the minute we walked in she greeted us with a smile, to explaining everything in a detailed way. Taking the time to showing us the jewelry we wanted to see , even though she knew we where just browsing. We had just walked in to fix my ring, and walked out with a diamond band. am so excited to go pick up my rings! I would totally recommend this place 1000% ask for Cheryl she won't let you down. Definitely going back soon for more diamonds. No one better than Zales . Thank you Cheryl. read more

Exceptional customer service provided by Jorge. Helped us find the perfect ring! He made the whole process extremely comfortable and easy. The store itself was extremely busy for a Monday but then again Christmas is almost here. While helping us he acknowledged every customer who walked in and was very patient towards us. And a big plus for us was the amount of selections the store offered Thank you so much for your awesome service! Definitely will be back. oh and for the person who said it's better to buy your dream ring through amazon ... really?? Good luck with that. Anyway thank you Zales and Jorge you guys were great! read more

Zales Outlet - Jewelry Repair Near Me - Commerce, California

See all

Horrible experience. Came in and waited and waited to buy two items and they sat and made me wait. While one lady just sat for 30 mins while a lady sat and looked around in her phone for an account number that she could not find. Horrible experience. Go to Kays or somewhere else read more

My boyfriend and I came here to see engagement rings and where immediately greeted they showed us multiple rings and didn't pressure us into buying anything at the end we signed up to get sales notifications and little did I know my bf was in contact the whole time and purchase my amazing ring from this place! Thank you zales! read more

Wish I had read The reviews first before purchasing anything from this company. I really wanted to cross and went to the outlet and saw a pretty Little chain with a cross that's where my nightmare all in one month started. I could have paid cash but I was convinced to Open an account so I said OK. After I was approved for $3500 the slow moving cs person boxed up my item but I noticed my address on the receipt was incorrect which I mentioned To her but I was told I needed to contact their customer service department and have them correct and Gave me the number and I LEFT WITH My NECKLACE ON. I got home Called the number and was told They would Correct the address and resend another credit card to the correct address. A couple weeks went by I noticed I still have not received the credit card or an address to send my payment to so I call again Only now to be told I was now in their "fraud department"... lol imagine my surprise!!! I was told they need to verify my Identity and needed several pieces of info which I sent in immediately. Another couple of weeks went by I still didn't hear anything so I called a third time to make sure the information was recieved and to also to report the chain was now broken for no reason just fell from around my neck AND again get a address to mail a payment, Now I was told they received my information but closed my account.. and here's the kicker they said I could apply AGAIN!! Which would include another inquiry on my credit report, which of course I said no to.....WHAT A JOKE!! Ended up taking the chain to a jeweler only to find out the "diamonds" are subpar which was very embarrassing. I will never purchase any of their JUNK JEWELRY again. read more

Zales Outlet - Jewelry Repair Near Me - Commerce, California

Muna's customer service was excellent, and she made the process of finding wedding jewelry and a wedding band very easy and hassle free! She was not pushy and was very kind and accommodating, never trying to make us feel pressured. Prices were very reasonable. We will come back in the future! read more

This location has the best customer service. Every time I come in, everyone has been so attentive and helpful. Shout out to Camille! She not only showed us the different collections, but informed us of the different services Zales had to offer. Great place. Totally recommend. read more

Not happy with this Zales bought my daughter frozen snowFlakes earrings, came back to the store to return them 2 weeks after purchase because they kept coming off sales person suggested to repair and get screw backs at additional cost I had no problem with that so a month after picking up the repaired earrings, one of the earrings gets caught on her sweater and because the screw backs are on the snowflake breaks off the steam of the front part of the earring at this point I'm very upset I go back to the store for refund and Jorge stated it had been past the 60 days for returns .... my purchase was on nov 9th went back on NoV 16 was when I made the decision of adding screw backs and didn't go back to pick them up until Dec 7th so it had been exactly a month from when she actually got to wear the earrings also It's a 45 min drive to get there from my house was a big waste of time driviNg back and forth Definitely not coming back here and wouldn't recommend this place either !!! read more

I've been to different zales and honestly the zales at the citadel is the best! I had a bad experience at two other zales. They have great customer service. Jorge and patty are very helpful and everyone else there was friendly as well.I'm definitely going back if I ever need any jewelry. read more

I Love this place... The service was amazing and the price super good and discount ... I will be back again Thank you for the service Mari and Patty read more

Extremely friendly and patient staff. I wasn't able to buy anything in this visit but they did not add any pressure. It was a pleasure to browse their selections and I will be back! read more

Thank you Muna for making this an amazing experience. I found the perfect ring. Your customer service is awesome. Made me feel really comfortable. read more

We have been here a few times and Karen is always very helpful and pleasant to work with. She helped me in making my choice for engagement and wedding ring. I Cant wait to come back to pick up my rings! read more

I love the vibe at Zales I appreciate the employees and they way they are with their customers and I will definitely come back again and do more purchases with but at the commerce citadel.... read more

Super friendly staff, not one, not two all of them ! They make you feel so cared, once you tell what you're looking for, almost the entire staff will try and help if need be. For me it was Camille, Mari, store manager Greg - very helpful, going all the way to suggest the best discounts possible on items - as if purchasing for their own. Hands down the best Zales reps I've visited around So-Cal !!! read more

Great customer service. The people here know what they are talking about. No pressure in purchasing.

Customer service helps but doesn't help you get what you want/need! So I bought an engagement ring last December, and i was happy with everything, until the ring started to fall apart. I sent out an engagement ring twice because the prongs came loose on the diamond, let alone I didn't even have the ring for 6 months when these problems arose. So I sent in the ring and it came back fixed, or at least I thought so. Within a week of its return the stone was loose AGAIN! I gave up on zales and their horrible service because we got the same results from both of their "repairs" to my finance's ring. This business has been known for selling fake diamonds and horrible customer service, and I am glad to see that they ended this year horribly, leading to the close of 140 stores statewide. Thanks Again for the horrible customer service! No business has made a purchase as complicated as you have zales. read more

Muna was amazing!! Very helpful, kind and not pushy at all. Let us take our time looking around with no pressure!!

Jorge, the store manager, had great customer service and was very efficient with helping us sizing our watch when no one else in the Citadel could do it. Definitely recommend him for any future customers. read more

Love the service here! Jorge helped me out with my daughters earrings (adding screw ons) and I love how I got information about it and love how clean it is here! read more

Jorge and Cheryl were very helpful and informative! Very good service and i look forward coming back again.

I'm very upset at the poor customer service we have received. We arrived and were not greeted, which is fine, but we waited over 10 minutes before we were helped. We were there to pick up my fiancé's ring. It was a complete mess. The ring had two mistakes in engraving. One being a completely wrong wedding date. They checked and were going to tell us it was our fault, but when they pulled the paper, they saw it was their mistake. Additionally, we paid for it to be sized and it wasn't sized so it was huge on him. Literally everything went wrong with it. Then the employees accused us of not requesting sizing. Why would we spend so long getting his finger sized and telling them what size it should be if we didn't want it sized? What kind of business is this? We spent so long purchasing it and clarifying everything with the person who sold it to us only for us to return to this mess. We don't live nearby so each time there is a mistake, we have to drive out of our way for this. I will never be making a purchase here or recommending this place again. read more