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Zales Outlet

3.8 (74 reviews)
Open 10:00 am - 9:00 pm

Services - Zales Outlet

Jewelry repair

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That had great sales
Aiturgan A.

Absolutely love this jewelry! The design is elegant and high-quality. It looks even more beautiful in real life than in the photos. I've received so many compliments -- highly recommend!

LOVE LOVE LOVE THE BEST CUSTOMER SERVICE!!!! Me and friends came in to buy some gifts and left with bunch of diamonds!!! Team is really nice and helpful! I'm definitely coming back

Minelie A.

Zales had a great deal today! %70 off on selected items so we stopped by.We ended up buying a beautiful ring for daily usage that kind of was like a wedding ring..So bueno! Customer service was great and selection was great to...So it was a successful stop!

Wonderful sales representative!

I want to thank sales rep Bie for their help in choosing an engagement ring and wedding bands for me and my partner. I had gone to another Zales location prior to Commerce where the sales rep mocked our $2k budget for an engagement ring (only an engagement ring, as we weren't looking for anything else at the time) and then referred us to the promise ring section. She offered no real assistance, made us feel very uncomfortable and like we weren't good enough to assist because of our budget. After feeling disrespected and disappointed we decided to try a different location on the off chance we may have a different experience and I am so glad we did! Bie not only worked within our budget, he brought back the excitement we had about the entire process and made everything easy! We walked out of the location not only choosing an engagement ring but also wedding bands. I'm not sure how often these are read by corporate but Bie definitely deserves some recognition for the wonderful experience we had, we're glad we gave Zales another chance. These rings were chosen after wonderful 5 years with my partner and I'm glad they'll also be tied to the good energy Bie provided

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2 months ago

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7 months ago

They have always been great with all we have bought at the Myrtle Beach Grand Coastal Mall

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10 months ago

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6 years ago

Business owner information

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Jorge M.

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2 years ago

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3 years ago

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4 years ago

Great experience at this location. We are willing to make the drive out because of the customer service. Shout out to Camille!

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Ask the Community - Zales Outlet

Review Highlights - Zales Outlet

Cheryl, Muna and Jorge were all equally helpful and friendly despite my indecisiveness.

Mentioned in 4 reviews

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People searched for Jewelry Repair 5,477 times last month within 15 miles of this business.

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MR Jewelry

MR Jewelry

(62 reviews)

MR Jewelry does excellent work, fair prices,outstanding service. Cleaned/polished my wifes deeply…read morepersonal pieces. She was speechless, grateful, bringing tears to her eyes. See you again!

The owner got mad, and said to just pay $10 and not to come back, when I tried to point out or…read moreexplain why I was upset. Two weeks ago, I brought two watches here: 1. My mother-in-law's watch that they put a new battery on just days before that, because it stopped working, in spite of the new battery. 2. My husband's thin flat Movado watch because Movado Costa Mesa was charging me $600 12 years ago to get fixed. I want it fixed years ago because this watch has a sentimental value to him: his mom gave it to him as a gift when he was a teenager. He is not 54 years old. His mom passed away in 2009. I can't afford $600 as I don't have that kind of money. His birthday is coming up on 2/6 and I heard about this place that People Loved on Yelp in 2023. My husband said they are good. I gave it a shot. I brought both watches there 2 weeks ago to get diagnosed. Female manager took the timepieces and said they will diagnose and give me a call to let me know what's wrong and confirm with me before proceeding with any work. Sounded a good plan. Two weeks past, no calls. Their receipt said "we are not responsible for items left more than 60 days". I don't want to lose those valuable personal timepieces (both with sentimental value) and I don't want to forget about it because I am a busy working mom. I need this squared away in my head or as they refer or often call it: I need this out of of my hair ‍ Two days ago, I took the time to drive to the place to inquire about my watches. Their door has an automatic lock. No one can come in u less they open the door from the inside, do security purposes. Fair. I pressed the doorbell twice, stood there for maybe a minute or two waiting to be allowed to come in. Not fair, not right, not good customer service. When I got inside the store, I asked about my watches and it looked like the technician who was there that time (different from the technician who installed the battery of watch # 1 aka mother-in-law's watch). They never called to tell me and only told me right there that watch # 1 was just "dirty", so they cleaned it and charged me $20. Fine $20 is no problem. But the problem here is: 1. They never called me to let me know what's wrong, why it was not moving. 2. They never asked my permission to clean it. 3. They did work that costed $20 without my permission. How is that fair and how is the good customer service? As for my husband's watch, watch #2, it seemed that he was just diagnosing it right there and then because 1. They took so long to open the door for me to enter their store and 2. The technician took long to come out of his office to let me know what is wrong with the watches. The female manager: tongue tied and looked like she was just there to obey what the technician says. Technician told me: "I put a battery (without my permission) in your watch and it seems that there is nothing wrong with the movement. It just needs a new crystal $90 clean face dial $40, and replace back bezel $120 (all these are my estimates as I don't remember the exact prices he quoted me for). Total is roughly $250, perfect! Less than $600, I can (finally) afford it. Praise God I told him I am not sure about his claim that the watch has no movement issue, so I want to take it home and observe. I don't know if he didn't understand my request but he started getting pissed. Mind you he was multitasking trying to repair another watch while diagnosing the Movado and talking to me. He was multitasking which was very disrespectful. I started getting upset because of his poor "bedside manners"/customer service and started telling him the gripe that I had with his store, and blurted "your store is not meeting expectation bec...(and I enumerated all the poor service I mentioned above). I don't know why you were voted as People Love Us on Yelp in 2023! I think that ticked him off and told the manager, to just charge me $10 for the cleaning of watch # 1 and he told me "Do not bring your (Movado) watch here again. So basically he was telling me I cannot comeback. Bridge burned. I asked: "Are you the owner?" He said: "Yes!" This place is 3 stars for skills or knowledge but 0 stars for customer service, 0 stars for respect, 0 stars for promises made, promises delivered = not meeting expectation hence 1 star for rounding off but technically it should only be 0.75 star. Pic as proof that his claim to fame that there is no movement issue is incorrect. He said that he set the time correctly but look at the time that it's showing now: 720 am. I shout that pic at 635 am. So he is wrong. This watch has a movement issue. Imagine if I left the watch for him to fix with him assuming that it had no movement issue? That's $250 wasted. I had to bring it home and observe. I used to work for a watch repair place in Sears back in circa 1999.

Jeweler's Touch - Our store is now in Brea!

Jeweler's Touch

(443 reviews)

$$

I reached out on Yelp asking multiple jewelers about medium thick chains for memorial necklaces…read moresince we want something durable. Guy from Jeweler's Touch stood out in his quick responses and helpfulness. When we arrived that evening to speak to someone, Brandon was amazing. He was friendly, super patient, and explained everything. He understood how difficult it was to look for rose gold chains, especially when thicker too. I was super indecisive and he gave me all the time in the world to look through their gold book which had all kinds of designs and thickness scaled to life size so I could place my pendant on it to imagine how it would look. He also brought out samples of chain types as I picked out ones to see if I'd like the look in person. He ended up finding an estate gold chain that looked absolutely perfect for my husband's pendant in shine and style. We tried it for a few days (they give you 30 days hassle-free) and my husband knew it wasn't the right length of style for his personal preference and our tuggy toddlers within one day. It was gorgeous and I wished it worked out, but maybe not for us. We came back a few days later after Christmas Eve and Brandon helped me out again with the return and gave me suggestions for the length of my husband's necklace based on preference. I saw people coming in and out during the two times I went and I see why. These people are amazing, patient, knowledgeable, super friendly and not pushy at all. They want to help make happy customers who are looking for that perfect jewelry. Although we are still on the search for the "perfect" chain for each of us (we are not major jewelry people but need this to be just right for us in every way), I appreciate the help that Jeweler's Touch gave and would recommend them for anyone looking for a custom piece or specific jewelry services.

I brought my engagement ring in to get fixed and they were great! Monique was so helpful and the…read moreturn around time was so fast! I picked up my ring and it was perfect and SO SHINY!!!! thank you guys!

Zales Outlet - jewelryrepair - Updated May 2026

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