I brought my large three-stone diamond ring to Duff's Jewelers for an appraisal. I've owned this…read morering for over 20 years and know it very well, having had it appraised before with no issues. However, when I received it back, I immediately noticed that the diamonds were not sitting correctly in their settings. My diamonds are rated VS2, meaning they're nearly flawless and have exceptional clarity. When I looked at the ring from the side--as I always have--I could see that all three stones were no longer seated all the way down in the setting as it had been before. I raised my concerns several times, but the woman at the counter dismissed me repeatedly and insisted that nothing was wrong. She took me to the back to look at my ring but oddly insisted I only view it from the top, not the side, which made me uncomfortable. I tried to look at the ring myself using their alligator clip, but it was very difficult to handle such a large ring that way. I eventually took my ring back and stated that I would seek another opinion. I went immediately to another jeweler in Keller, who confirmed that my diamonds were not properly set and that one of the platinum prongs had been soldered. It was plainly visible and not consistent with the original craftsmanship. This experience left me very disappointed and concerned about how my ring was handled. I would strongly advise anyone seeking an appraisal or repair not to go to Duff's jewelry store. As Denise stated in her review below these people are shady and shouldn't be trusted. I should have never left my valuable ring in their care.

Service was unmatched here. I wouldn't go anywhere else after shopping at Duffs. Mike and Leila…read moreboth were very patient and helpful to me. They had a wide selection and even a custom sample box to look and try on any style of ring. They offer lifetime cleaning with purchases from what I understand. It's definitely worth a visit!

Kendra Scott remains one of my favorite stores. Staff are always so pleasant. The selection is…read morelovely. The store is always welcoming and inviting. This location was super easy to get to with ample parking. I did have to wait a little as they were busy but it wasn't an issue at all.

I had such a great experience at this location thanks to Connor! My necklace was badly tangled, and…read moreshe took the time to carefully untangle it free of charge. She was incredibly quick, kind, and genuinely happy to help. Amazing customer service. I'll definitely be back!

I will be buying from Molly again. She does not put on the hard sale. She is knowledgeable about…read morethe watches she is selling. I went to her to buy a dress watch that they had at another store. She said she would have it by Wednesday or Thursday of the following week but had it by Monday afternoon. I was at the store this morning at 11:30am to pick it up. It was not the priciest watch they had in store but she treated me like I was buying a $100k watch. I will be back and it will be only because of how I was treated by Molly.

I am from out of town and recently visited the store to look at some of the watches, including…read moreRolex. I am someone who is well above the average when it comes to the knowledge of Rolex, the history of Rolex and the movements of Rolex when I walked in, I was greeted by some heavyset man with thick glasses, and he came on very strong and somewhat passive aggressive. He told me there was no possible way that I could ever be allocated to watch since I do not live locally I know this to not be true because of my history with Rolex in different cities due to being a pilot, he began to show me some other watches, and he seemed very pushy about me purchasing a Breitling, and I was just turned off by his overall energy and demeanor. It wasn't that he was outright rude, but he just came off very strong and pushy. Definitely not somebody that I want to do business with which is why I didn't even buy a watch while I was there. I ended up speaking to the manager and telling her about my experience before I knew she was actually the manager, and she was extremely nice and accommodating and wanted to make it right. But to be told just because I live out of town, there's no way that I could be placed on a list of potentially be allocated to watch, even though I have a buying history was the first time in my life that I've ever heard that and I've been into a dozen Rolex stores throughout my lifetime. Other than that experience, the store looked very pretty and very nice and the other staff seem to be very friendly.

Chase at Jared Jewelers delivered an outstanding experience from start to finish. He took the time…read moreto understand exactly what I was looking for and guided me thoughtfully without any pressure. Thanks to his expertise, we found the perfect watch for my 19-year-old son--the Tissot PRX Powermatic 80--and it couldn't have been a better choice. Chase made the whole process easy, enjoyable, and genuinely memorable. Highly recommend asking for him if you want knowledgeable, attentive service.

Chase was personable and helpful in feedback on anniversary bands tried on with existing engagement…read moreand wedding band. It's hard to find a lot of variety in jewelers, but there was a nice amount for my interests.

Who charges for an estimate to replace a watch crystal??? Quote: "leave the watch with me. It…read morewill take a month for my watch guy to look at it and it will be $15 for an estimate". I was a repeat customer having been there in the last few weeks to replace a watch battery and have a piece of trim reaffixed to the inside of the watch. I was charged for them to reaffix the trim piece, which subsequently fell back off. Hopefully they have more business than they need. I will not be returning. ITS NOT A HIGH END WATCH.

They were able to get my husbands nice watch working again at an affordable price Thankyou so muchread more

Brought an old Rolex in to sell a few days ago, what an easy and quick transaction! My watch was…read morealmost an antique (didn't even have a quick-set feature!) and I feel that the price they gave me for it was more than fair. The manager even asked me if I'd thought about selling it privately since she felt the bid was pretty low, but it was about what I paid for the watch in the first place so I took it :) I appreciated the honesty, though! She really made me feel comfortable with the whole deal. Very fast exchange--brought in the watch and she checked the serial number to assure authenticity, then came back with their bid. I left with cash in hand in under 20 minutes! I took a quick look at their merchandise, everything was very nicely displayed and looked to be well priced. I definitely feel comfortable doing business with Dallas Gold & Silver Exchange in the future and look forward to their brand new building (coming soon).

I have sold 10-14k gold jewelry here in the past and usually got fair offers around 70-80% of its…read moremelt value based on weight. Today I got a terrible offer on a 10k ring at 35% of its melt value. Went across the highway and they offered me 125% more than this stores offer. Research and know the value of your piece before selling here or you could get ripped off.

The service was great. I felt cared for and like staff wanted to get to know us as a couple. The…read moreselection of rings was great and got to try a lot of different sizes. As far as value, I was left out of the pricing conversation (as my boyfriend did not want me to worry). We narrowed our selection to 3 rings. My only sadness is that I was emailed with his selection choice and received several follow up emails from staff about purchasing. As we communicated in our appt, we wanted the ring to be a surprise and did not want me in the loop. Was sad this wasn't honored, my boyfriend was able to catch the emails before I saw them. Otherwise, my review would be lower even though we had a great in-store experience!

Sells engagements rings for a business but can't seem to ever be correct on the day your ring is…read moreready. They don't tell you until 7:51 pm, the night before it's supposed to arrive. Things like this need better timing on service.

First time looking for rings (I didn't know my size or knew which shape would look best on my…read morefinger). Shy (Most likely misspelled) was extremely helpful breaking down all the information needed and let me try in different ring shapes. Better service than Helzberg across the store.

My partner and I went to this location in the mall to get our rings inspected. Instead we were met…read morewith ignorance, animosity, and frustration. The manger told us she has an understanding problem and wasn't any help. Was a concerning experience, took our rings too another location and was taken care of. This store needs a whole new staff, avoid if possible.