I purchased a necklace here in March of 2021. I accidentally snagged it & broke the chain so I returned to Zales to have it fixed. On 1/26/22 around 4:30 I entered this store where two people were working & each were with a customer. Another customer was also waiting. The younger employee finished with her customer & then helped the customer in front of me. The older employee continued to make small talk with her customers who clearly did not intend to buy anything from her. She actually suggested that they shop at Claire's or on Amazon. Once the customers left the store she walked over to the register & was messing around with something on the side. She never asked if I needed help or acknowledged my presence. After about five minutes I walked out of the store. Today, I took my necklace to a family owned store who deserve the business. So sorry Zales....I was actually looking to purchase diamond ear rings too. read more