Randy is an exceptional craftsman in the world of watch…read moreservice. He was able to service my 40 yrs old Omega, a unique Brietlin and a high end Tag. He knows his stuff and is beyond reasonable in the cost of getting everything right. Would highly recommend him to all.

This gentleman turned out to me the most honest Watch Guy I've taken my Accutron to three different…read moreplaces one place one at $850 to fix it cause it's a very sentimental gold watch that my father gave me when I was 18 years old so I made an appointment with Randy and he looked at it and went into his office and came back 20 minutes later saying the issue was the hands were touching which he adjusted and actually painted the error red like it was supposed to have been painted originally and the biggest surprise was he didn't even charge before and we're not take any money first thing I did was call my mom and she was totally elated and it's very hard to find honest people these days actually almost impossible I even offer him expensive bottle of scotch or cigars he said he doesn't drink the smoke very impressed regards George

Does great work on older pocket watches. What more can I say. . He is honest fair and reasonably…read morepriced.

Brian is truly a craftsman when it comes to his craft. Not one to mince words or waste time, you…read morewould do well to get to the point with him, since he only works part time and doesn't have time to engage in lengthy conversations. He is also very direct. His battery prices can't be beat at $5.00, compared to other places that charge twice that amount. I brought him a watch that I got from a rummage sale that didn't keep correct time and Brian brought it back to life for a fraction of what other jewelers charge. Tip: Brian keeps part time hours so be sure you observe his scheduled shop hours because he is fairly strict with his closing time.

I am hoping this is the "right" clock doctor. I saw an ad in The Shopping News for The Clock…read moreDoctor. I called the number and spoke with Jim Murray about fixing my Regulator wall clock that had stopped working after 39 years. Jim came to the house and picked the clock up. He fixed it within 2 weeks, brought it back to the house and hung it up making sure the clock was level and ticking smoothly. Jim was friendly, professional and charged us a reasonable price! I highly recommend Jim if you need any wall, mantle, or grandfather clocks serviced!

The clock doctor is an amazing clock repairman. If you have a grandfather clock, mantel clock or…read moreother type of clock, you really need to call him to make an appointment. He makes home visits for large clocks and has an amazing amount of knowledge. He is a treasure!

I brought my Fortis Official Cosmonauts Automatic in for much-needed repairs: a broken stem, new…read morehands, cleaning, adjustment, and an overall refurbishment. It took some time--parts from Europe were slow to arrive and replacement parts had to be ordered--but the watch now looks and runs like new. Vikki and her crew provided thorough, courteous communication and whomever did the actual repairs did a fantastic job. My watch hasn't looked this good in 15 years and I now feel good about eventually passing it on to my son. I can't recommend RGM Watch Company high enough; they're true professionals in every way. I will most certainly use them again!

I was pleasantly surprised to find that RGM was willing to take on the restoration of my…read moregrandfathers gold pocket watch since I realize they have a huge backlog of work and my project would require many hours of attention. RGM has an excellent reputation as a watchmaker so I knew it was in good hands. After three weeks I received a printed report detailing all the work the watch required and various options for bringing it back to museum quality standards. I found the estimate reasonable and gave them the go-a-head! After 2 months I called to ask about the progress and was told some parts were ordered from Switzerland and it still might take a few more weeks. After another 4 weeks they called to discuss a problem with the repeater mechanism. I gave the go-a-head and a month later the watch was finished. My grandfather's watch has been completely restored, it chimes the hours and minutes with beautiful precision. I am so pleased. It is amazing to think that craftsmanship like this can still be enjoyed for the future generations to admire. Thank you so much RGM for all your skill and patience. I highly recommend RGM for any quality watch service.

Although the news was not good about my unrepairable Seiko, Ed is a Very knowledgeable experienced…read morewatch expert.

Kept my watch for over two months. I heard nothing. Didn't answer phone or respond to messages…read more E-mail disabled. I finally had to drive there to find out that he hadn't started because it was too hard. I'm disappointed that he couldn't repair my watch, and really torqued at the lack of communication.

We went to Leitzel's Hershey, PA location to obtain a quote on getting my engagement ring repaired…read more We had been told by a chain jewelry store that the ring had several stones loose and would cost over $500 to repair. This was after them originally telling me in the store that Possibly had a post loose and it would be about $47 then shipping it off and keeping it over 2 weeks. We were very skeptical so went to Leitzel's which is a local establishment with experts on premises. They examined and cleaned the ring there at no charge and told me there were no issues with my diamonds or setting. Thank you all so much!

A few months ago I took my watch to Leitzel's Jewelry in Lebanon to have it serviced and regulated…read more Since I got it back it has not worked correctly it's either gaining or losing time every freaking day it doesn't seem to hold the time for 24 hours like it has done before and when I contacted them they were rude to me and when I put up a review on yelp they accused me of trying to ruin their family business. Today I took my watch to Brent Miller in Lancaster they have a sterling reputation. Their watchmaker opened up my watch they said it looks like it never been serviced the inside was dirty and is both gaining and losing time and the gasket which is supposed to be replaced so it remains waterproof was the original gasket that was in the watch and never been replaced. I cannot say enough negative things about Leitzel's Jewelry, they completely screwed me and had me pay a couple of hundred bucks for either shoddy work and lied and didn't do the work. I wouldn't recommend them to my worst enemy!

Ron was super helpful and replaced my watch battery on my Michelle watch. His price was so…read morereasonable!

I just bought a new watch, and I did not know how to make the band smaller. I saw Back in Time…read morewhile out shopping and went in. They were awesome! They adjusted my watch band and showed me how to do it in the future. I am definitely returning!

I have been collecting gold, silver and coins for 20+ years. Been all around Delco and the Philly…read morearea. This place is by far the best! Honest and paying the best prices. I'm going to bring some of my coins in now that I have done business. All the reviews were spot on!!

I've been in twice and each time Nir has been very knowledgeable, sweet, and honest. Highly…read morerecommend