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    Zalco Realty

    1.2 (22 reviews)
    Closed 8:30 am - 5:00 pm

    Services - Zalco Realty

    Property management

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    12 years ago

    These people are the worst. Let us out of our lease early, took our keys, and then sued us for back rent.

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    Rent the District - Spacious Union Row Condo with Double Balconies

    Rent the District

    (18 reviews)

    Brookland

    As a prospective renter, my experience was very poor. The man who showed me the apartment I was…read moreinterested in was very nice, but didn't know much about the property or me (he was waiting in a different unit than the one I wanted to see because he got mixed up). That would have been fine. But what really annoyed me was the application process. The management is not familiar with more modern ways to verify employment and income (such as third party service) and insisted on unredacted pay stubs - which is much less secure. The interaction as we went back and forth was rude and reminded me of scammers trying to get one to divulge information urgently (because so many people are interested in the apartment!) at the cost of better judgement. In trying to get more information from me they cited their "policies" but being unable to articulate why their policy insists on having the information I didn't want to share (like my pre-tax deductions) This conversation was not with some mid-level employee but what seemed to be the owner. I should hope he could articulate the reasoning behind his own policy! To me, this company clearly orients themselves to customer service of property owners, not renters. Which fair enough, but it doesn't mean I have to like it. To the reader/renter: Don't let these people bully you!

    I am very excited to lease with Rent the District. My roommates and I found a beautiful home on…read moretheir site, and from my very first correspondence with Hanna via phone, the communication has been flawless. Prompt responses to emails, quick answers to phone calls, transparent updates throughout the process, and even reassurances to call you back if they are tied up at the moment (and they actually call back as soon as they can!) Since my roommates and I are all out of town at the moment, and unable to tour the property in person prior to signing the lease agreement, Hanna assured me that her assistant Johnny would send me a video tour the following day. And sure enough, the next day - Johnny had a detailed video tour of the home in my inbox. Any question I had about the property, Johnny was able to answer. We so look forward to working with Hanna and her team during the duration of our lease agreement. If the last week is any indication of how our experiences will be as Rent the District tenants, I very much look forward to staying at this property. Hanna and Johnny were both very friendly, and professional. I will recommend Rent the District to any of my friends who look to rent or have property management services in DC. Thank you again!

    Scout Properties - Roach from microwave

    Scout Properties

    (94 reviews)

    When we first started with Scout Properties, things were great. Our first manager, Nick, was…read moreprofessional and easy to reach. But after Victor took over, everything went downhill fast. I'm not sure Victor ever really knew who we were and I can't be sure he ever visited the apartment before things really went to crap. He completely missed a major toilet leak--even after the tenant moved out--which left us with a cumulative $5,773.14 water bill. Then Scout didn't handle the tenant's voucher renewal properly, with no warning to us, which made the tenant move out early and cost us rental income. Even worse, we've now been stuck for several months without a tenant and have had to cover all the turnover costs ourselves. Despite that, Scout still charged their full management fees while barely responding to us. All of a sudden, Scout dropped us as clients (including our neighbors who were clients also), kept the fees, and stopped returning calls. Our next‑door neighbors had the same experience -- and told us their tenant was even offered an apartment at another property managed by Scout. Everything started fine but turned into one expensive, stressful mess. Don't hire Scout Properties unless you want poor communication, big bills, and months of lost rent.

    You get what you pay for, their units aren't that expensive, and it's for a reason. I thought I…read morescored a deal when I recently moved into a unit on Bunker Hill Rd (early June) managed by this team, however, I have had a mixed experience. While some communication has been responsive, the overall condition of the apartment and follow-through on certain issues have been disappointing. Upon move-in, the unit was not thoroughly cleaned. There were hardened food splatters in the microwave, a dirty stovetop, stained cabinets, filthy outlet covers and light switches, and windows that looked like they had never been cleaned. One of the bedroom windows didn't open at all. The living room and bedroom floors were also worn and splintered--rough enough to tear pieces off my mop while I was cleaning. I submitted an inspection report with photos and received a response from the property manager acknowledging the concerns. A bathroom wall hole was patched (though the repair was done without any coordination or notice), and I was told the chipped toilet tank issue was being reviewed with the landlord. As of now, I haven't received a follow-up. I was also told the technician would be reminded to be more mindful of cleanliness, as the workspace left behind wasn't ideal. The most concerning issue, however, was finding a roach inside the microwave--before I had even used it. That was the final factor that led me to submit an early lease termination notice 22 days after receiving the keys. I'm giving 3 stars because rent payment through the portal was convenient, and Victor did respond to some of my concerns (however, it felt like he never responds to an email in its entirety). But the move-in experience, unresolved maintenance issues, and poor communication has bothered me entirely. I hope more attention is given to preparing units for future tenants and being more efficient in communication.

    EQCO Real Estate - Edward Quach - Licensed in DC, Maryland, Virginia

    EQCO Real Estate

    (36 reviews)

    May have been a competent company at one point, but certainly no longer. In the 18 months we…read moreworked with Ed, his company mismanaged the lead inspection process (costing us thousands), mistakenly charged us for maintenance and repair that was the tenant's responsibility, failed to coordinate with our HVAC company on maintenance and payment, failed to remit monthly payment for the correct amount due, and failed to coordinate and communicate with me regarding the renewal process for the tenants. I would avoid.

    I've been using Edward as a property manager since July 2020 (i've used 4 different firms over the…read morepast 15 years). I found him after interviewing about 9 firms, and then went with him after speaking with 5 of his references that he provided. He was very transparent when I first connected him and he would quickly answer questions about his management style, company and staffing profile. Perhaps the worst part about Edward is that its hard to find anything negative about him (LOL). He's just the most even keeled person I've ever dealt with... He deals with everything in a calm, paced manner. He's definitely not pushy, and treats everyone with respect, and has the gray matter to anticipate and work through problems before embers turn into flames (and we've had many embers thrown at us over the years, so he's battle tested at this stage in my eyes). One example: a few years back, the unit he was managing for us had a heating issue. The parts were on back order (early pandemic related shortage), and without asking, he went through multiple hoops to try to procure the parts needed, and then checked the weather report and because of an upcoming temperature drop he went ahead and provided backup heating device to the tenant to head-off a potential heating emergency before it happens. Lets roll the clock forward: While your mileage may vary, for me, I have had several documented occasions when I sent him an email near midnight and he responds within 3 or 4 minutes afterwards. I think one time I sent him an email way later than that which was meant for the next day, and he immediately responded. IIRC, I scolded him slightly for not prioritizing sleep over a low priority email from me LOL... but that's just how he's wired. His demeanor also extends to how he hires his staff. Again, the people he's brought on seem very even keeled and are active listeners. Also, it appears he's scaling his company in a methodical fashion. When I first spoke to him 5 years ago, I think he had about 200 properties they were managing. I know he's grown beyond this, but I haven't felt any difference in the orchestration of the work. This was a huge problem for me with a previous firm where as they grew, the wheels came off. Also, with his being a registered agent in Maryland, I'm already set on using him if we hit the market for anything. He's also served as an honest sounding board a few times we considered moving on something.

    The Barac Company - Cracked tile in the kitchen

    The Barac Company

    (36 reviews)

    Takoma

    As a licensed realtor in the Washington, DC, area, my dealings with The Barack Company have been…read morestrictly related to my brokerage services for one of their listings on 16th Street, not their property management. While I'm sure they may be good property managers, I can't speak to that. My experience was solely in helping my client secure one of their rentals. My client found the unit adequate, though the fact that the bathroom was only accessible through the bedroom was less than ideal. After bringing a ready, willing, and able tenant to the table, I inquired about the cooperating broker fee and was surprised to find that it was only around 10% of the rent. For a monthly rent of $2,038, they were offering just $250. Instead of paying a more reasonable broker fee, they presented incentives that my client found somewhat favorable, but it was disappointing for me as a realtor. Perhaps this explains why the unit had been on the market for over a month. The customer service also left much to be desired. Payment was delayed for several weeks despite my promptly providing the necessary forms. Normally, payment is made at the lease signing, so this was an unnecessary hassle. Overall, I find their business practices unfavorable for realtors. If you're in the business of bringing qualified tenants to the table, beware--The Barac Company doesn't seem to value cooperative broker efforts. Realtors, take caution when dealing with them if you can.

    Living in this building has been nothing short of a slow never-ending nightmare. The elevator is…read morerarely consistently working, and Barac blamed Potomac Elevator. The walls of my unit are legitimately closing in. The heating rarely if ever works. Cockroaches, oh you mean my neighbors? Live everywhere. Sometimes a bed bug shows up for fun! After two years of living here I also just received a notice that my rent is increasing yet again, so I'm going to be paying more and seeing absolutely nothing come from it. My unit has decreased in value and the building is falling apart as the days go by. The low rent is a trap! Don't! Move! Into! A! Barac! Unit! i tried to give them 0 stars but unfortunately this shit app didn't let me so 1 it is (begrudgingly)

    AW Manage - Garrett Park, MD Rental

    AW Manage

    (12 reviews)

    Three years ago we moved from Silver Spring to California, leaving our home unprepared for rental…read moreand an eventual sale. Our real estate agent recommended AW Management to prepare and manage the home for rental while we lived on the west coast. It was a great recommendation, and a recommendation we would pass on to anyone intending to hire a property management. AW Management and Josh Andrews were fantastic. In preparation for the rental, Josh recommended repainting several rooms as well as replacing the kitchen appliances and countertop. He was absolutely correct, and we rented our home within a month of vacating the home. We rented the home for three years from California. Josh was responsive to the renter whenever a problem arose, including fixing a water leak from the second floor bathroom that had bedeviled us for years. Over the years we extensively  landscaped our large backyard. AW Management ensured that the yard was well tended and maintained with no prodding by us. Whenever a large expense was required, AW Management called us for approval. Lastly, AW Management's website allowed us to monitor easily expenses and income for our tax filings. We sold our home this past summer. Thanks to AW Management's efforts managing the property we needed only a few cosmetic touchups recommended by the realtor. We strongly recommend AW Management and Josh Andrew.

    Great service from start to finish. Professional, knowledgeable, efficient and friendly. They came…read moreto see the property, took care of what was needed and got it rented quickly and seamlessly. I plan to work with them again in the future!

    Zalco Realty - propertymgmt - Updated May 2026

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