Bright, fluorescent ceiling lights (with dead bugs inside -- eww), loud, piped in music with…read moreconstant ads for their products and services. Not the calm, relaxing spa-like vibe I want when getting a bikini wax! On the plus, it was my first visit, and I got a complimentary bikini wax. I will definitely not be a repeat customer.

I came here at the recommendation of a friend back in early October. The wax was just okay. I left…read morewith quite a few strays and was kind of annoyed at that, but otherwise it was fine. Fast forward to last week. I came here for wax number two and was told that everything looked great when I left. Note: I'm 8 months pregnant and can't see the area being waxed. When I got home and was still in a lot of pain I thought something might be really wrong. Taking a mirror to the area I noted severe swelling and redness, and the area was very hot to the touch. Again, can't see the area very well even with the mirror given that baby is now in the way. The next morning I called my OB to have it checked, as I was growing increasingly nervous that it was an infection. My OB said, and I quote, "I don't know how you are managing to even walk around. Whoever did this burned the hell out of you in three places. Did you go to a reputable place? I've never seen a burn this bad from a wax." As I walked to my car I immediately called the location and spoke with Jen, the manager. She apologized and offered me a refund on the cost of the wax (not on the full amount placed on my card which included the tip). Obviously I was expecting a refund on that as well, so after I brought it up that was also allegedly going to be refunded. An hour or so later I checked my Amex and noted that instead of refunding me the amount I was double charged! I called corporate and got a call back from Jen who indicated that it was a system fluke. Yeah, ok. Amex will of course handle it, but that isn't the point here. Moral of the story, if you're looking for a good wax there are plenty of options in the area. If you're looking for a burn, worrying about infection and getting ripped off then by all means go here.

I had an appointment today with Bryanna and this was my first time at the Wax Room! I came in for a…read moreBrazilian wax, eyelash lift & tint, and brow wax. The salon is very cute! Comfortable couches and the decor is very pretty and makes it feel warm and comfortable. The room was clean and sanitized and the table was quite comfortable. Bryanna was very friendly and she did a great job all around! I've had my lashes lifted and tinted before a few years ago but they didn't look this good!! I LOVE my lashes! Bryanna took her time and was very thorough and the prices are extremely reasonable! I also love the online booking option and I appreciate the reminder texts! I will definitely be going back to Bryanna for my waxing and lashes!!

I was a little scared for my appointment since there aren't too many reviews, but I had a great…read moreexperience. This place is clean and cute. I got a Brazilian and it was a lot quicker than I expected and less painful as well. Definitely recommend this place for waxes if you are from around this area.

I would highly recommend getting your hair done here. Very reasonable prices too. Staff are very…read morefamily oriented.

Here at Lalys, anything that you can think of beauty wise this is your place to be from hair weaves…read moreto brow waxing to eyelash extensions, nails Brazilian wax, massage therapy,ECT... all in one place and it's so warm and welcoming here the prices are so accommodating very affordable unlike all the other places that I experienced that they overcharged and literally they sucked they did a shitty job every other place that I've been I will not go any other place but here... I strongly suggest to come here, these women Rock ‼

This spa is clean and relaxing with a great vibe I am a repeat customer and always get treated with…read morea friendly helpful staff . I got a great massage with Amanda !

great experience! Robin was very skilled and professional. Love the drinks and snacks in the…read morewaiting area. Front desk is always so kind.

My mom Ghada is the best at what she does because she genuinely loves the industry she's in. Since…read moreI was a kid she has been in this industry and I love hearing clients tell me how much they love and appreciate her as a person but also as a medical aesthetic professional. An honor being your daughter mom. Kennia gives amazing facials. Magical hands that leave you relaxed and your face glowing as you leave the office. Thank you for keeping my skin beautiful over the years. Jessica is truly an artist. The faces of her clients are her canvas and she uses her skills as an injector to enhance your natural beauty while having you looked refreshed and looking younger while never looking overdone. Love you ladies thank you for being strong women that help make other women feel so empowered and beautiful on the daily!

I couldn't be happier with my laser hair removal experience here. Ghada is a wonderful professional…read morewho truly makes you feel at ease throughout the entire process. The facility is clean and welcoming, and the results speak for themselves. Highly recommend

What an amazing spa! I sent a message on I Instagram after work hours and also called the office to…read moreleave a message. I was amazed with the turnaround time. I received a phone call back from the owner Diva and an Instagram message reply within 10 minutes. I shared a bit of an update on what I was looking for as far as services. Diva patiently took the time to explain what services she provided, and offered to schedule me in for a visit. I To was seen the next day (9/5-holiday). Although, their schedule was extremely busy and there was no availability to book online. She accommodated my schedule and got me in. My experience from the moment I walked in was exceptional. As a customer I look for high-quality but also customer oriented professionals. Exactly what I received during my visit, during my checkout, I expressed how great the services were and how pleased I was. I asked to schedule five more visits, with an interested to continue receiving services. This is a one stop shop. Throughout the years I have received different types of services; anywhere for mircoblading, lash extensions, laser treatments, body massages, etc. Of course from different spas and professional. As I continue to explore search for professionals-five star services, I have finally found a spa that I will continue to receive services from. This one stop shop where I believe I will get all the services I need and more. Ody M was one of the staff there that i saw for my first visit! Very engaging experience and professional. Highly recommend her! I met with Alex, another staff member there. Great conversation on recommendations of his camouflage micro pigmentation services. Please know, he's a Microblading specialist! Follow them on Instagram great photos of their work! Meeting with Naomi in a few days, so looking forward to learning more about her areas of expertise. Great location, Designated parking lot for customers, clean, organize, and sanitary. Reasonable prices! By far the best prices I've seen with high level of services. Can't beat that! Please don't hesitate to give them a call of them up. Two spa locations, Westford, mass and Methuen, mass. Respectfully, Rachel!

I have had two facial treatments so far, and loving what it has done for my skin. Lilly is very…read morenice and seems very knowledgeable and down to business. I have Rosacea and for the most part sensitive skin, and she has been awesome in trying to get to what i want, while caring for not aggravating my skin. I was looking for a place to start going for facial treatments, etc and so glad I happened upon this one. Highly recommend it!

Janelis is a young talented tech and provided great service. We had a great conversation.read more

I wanted to give my manicure at least a week before reviewing. I'm on day 7.5 and I don't have a…read moresingle chip or lifting. We did a gel manicure with a clear dip layer between prep and gel for added strength. I've done a thousand dishes, gone swimming, made stuff out of clay, plus normal wear and tear. I'm so happy! I usually have half my gel lifted up or picked off by day 7. Toes are still holding up great too. Marissa was great and took care with every detail. Everyone in the shop was kind and friendly. Prices were great - super reasonable for high quality. They took me as a walk-in but I'll make an appt next time since I liked Marissa so much. Happy to have a new favorite nail salon only 10 min from my house!

The owner is extremely unprofessional and borderline rude. I've been here multiple times. The first…read moretime, I finally found a tech who actually did my brows right. Unfortunately, because of school and work, my schedule got messed up and I had to start seeing the other tech and eventually the owner. The other tech did not meet my expectations at all. The next visit, the tech I liked was not working again, so I let the owner do my brows. Since she had another client mid-appointment, she asked if I was okay with the other tech finishing my lip service, and I said yes, no problem. Once everything was done, I immediately noticed my brows were uneven and off. I asked the other tech when the girl I liked usually works because, honestly, yall keep fkn up my brows. The owner, while actively working on someone else, jumped in defensively saying she did not fk up my brows and started listing how many years she has been doing brows etc talking to her client and not me! I told her plainly that my brows did not look like this when I walked in and that I asked for a simple clean-up. She continued going on and on about her experience, how she never fkd up anyone's brow talking with her clients as if I'm not there. Getting validation from her client. She obviously probably rushed my brows because she knew she had a client coming or something ...? I explained clearly that I came in with symmetrical brows and was walking out with two completely different shapes. Instead of taking accountability, she kept talking in circles to cover herself. I paid and left because I was not going to argue in the shop. A week later, my aunt, who also goes there with me, told me the owner was talking about me behind my back, asking where I was and mocking that I said she fkd up my brows like I was lying... First of all, why are you discussing another client with a different client? That alone is wildly unprofessional. Second, I am sure I can not be the first person to tell you that you did a bad job. Being the owner and having years of experience does not make you perfect or incapable of making mistakes. All she had to say was that she did her best and move on. Instead, she dragged it out, ran her mouth, and decided to talk trash about me to someone she thought was my friend. That friend is my aunt. I kept my cool in the moment, but do not get it twisted. Talking badly about clients behind their backs is distasteful behavior for a business owner. Completely lame, unprofessional, and unacceptable. I'm literally walking around letting my brows grow into a full bush just to fix the damage from the last bad job, and now the owner went and messed them up too. 2.5 weeks without my brows done. That alone is frustrating enough. But to then hear that she's still talking shit and running her mouth about me? That's beyond upsetting. I'm the one stuck walking around with uneven brows because of their work, yet she has the nerve to mock it like it's a joke. It's embarrassing, disrespectful, and honestly infuriating. I'm dealing with the consequences on my face while she's busy talking instead of taking accountability.

My eyebrows look great after getting them done here! They did a great job, and I literally got hit…read moreon after getting them done- they look that good. The service was quick, clean, and exactly what I wanted.

Always such an amazing service, she makes me feel comfortable and this has been my least painful…read moreexperience with waxing so far. Also amazing facial services!

I had a great experience! Edith is very professional and is very good at her craft. Friendly and…read moregreat personality. I recommend %