It really pains me to make this update, especially since my husband and I had just dined here a little over a month ago and had such an amazing experience that I had an updated 5-star review drafted reflecting our dine-in experience. In August, I would have told you that the staff extended warm hospitality that made us feel like a guest in someone's home, that the build-your-own grill plate was cooked and seasoned to perfection with generous portions, and that the ability to order hot, fresh tanour bread from the servers is what will keep us dining in. Today, I still hold the same opinion about the food, but the service and resulting atmosphere was so tense that it was hard for us to enjoy our meal.
Since dining here last, I noticed that the food presentation is a little different and that they have new plates. The plates look very nice, but we noticed that one of them was already chipped. After meeting our server, it wasn't hard to see why. We seemed to have been seated in the middle of a major argument between staff members and it overshadowed our entire meal.
We waited for a little over ten minutes before our server made contact with our table. While we waited, we heard her arguing, yelling, and throwing plates around both the front and back of house (explaining the chipped stoneware). When she finally came around to take our order, she was aggressive with us when we had questions about the menu. After our food arrived, we had a hard time flagging her down if we needed anything else because she and the other staff members with whom she was fighting were too busy arguing and sabotaging each other. All of them darted around the dining room and avoided contact with customers while furiously texting and talking on their phones. When they weren't actively engaged in their fighting, they completed side work with headphones in. To make matters worse, the music kept cutting in and out, which led to many moments of shared awkward silence between our table and the other diners present in the dining room while the staff members engaged shouting matches in the back of house. While we understood that the cause of the fight had nothing to do with us, our server made us feel like she was mad at us for the duration of our service and it was difficult to enjoy the meal.
The food itself was mostly unaffected, but I couldn't help but wonder if the chefs were also involved in this argument. Most of the roasted vegetables were undercooked at a high temperature (the char looked right, but the onions and tomatoes were still raw on the inside) and the tanour bread started coming out dry and tough with an external texture that signaled to me that the dough was under-hydrated. The meat and the rice were both as good as ever, but the quality of the other components of the plate was just not up to par this time.
Toward the end of our meal, the only reason we got a takeout container is because my husband got up to get one himself. The only reason we got our check is because the next server clocked in and noticed that we were finished and anxious to leave. We couldn't leave fast enough this time around, whereas our previous experience made us feel welcome to stay as long as we liked.
Zad Mediterranean has consistently been better than this over the past five years of patronage. I don't want my star rating to overshadow the fact that I have had many delicious meals and 5-star-worthy experiences at Zad. I keep coming back because the food here is some of the best in its category and it's not even close. As of right now, though, there seems to be a deeper dysfunction that leads to customers getting caught up in the crossfire. I'll keep coming back, but I can't decide if I should just come in later in the day to avoid those particular employees or if I should wait a few months and hope it's enough time for management to address the issues with the staff. read more