My time was wasted. They tried giving me a part for a completely different truck thinking i didnt…read moreknow my stuff. Drove over 2 hours to be told to leave a deposit and come back monday-tuesday. They knew how far i was driving and guaranteed they had what i needed. They lied. If i could give zero stars i would.

Scam alert..... Herb uses his high pressure sales tactics…read moreand pressures you on time crunch. He will push a sale upon you that was labeled the wrong grade. He will tell you he has to charge you for their time and effort even if you don't take the part. Will hop on this computer tell can't get the part anywhere else and says it's grade A condition for its age when grade A according to the site grade A means 0 (Herb that means none) damage. Lie and pressure till you pay. Requires you to give them a credit card before you even show up at the facility stating they needed deposit to remove the part from the vehicle and their lot. My mistake in purchasing from here. Left with a pit in my stomach feeling sick. Save your effort and money and learn from my mistake and money loss. What a shame looks like the owner has a nice business going there.

Went in for brake parts, pads and rotors. All questions were answered, make, model, engine. Then he…read moretells me there are two different size rotors for my car. Real smug like he informs me there is no way in telling which my car takes. Really??? The guy couldn't care less about helping me. (Actually there is a way, it depends on the size wheel), He was not interested in helping and just stood there, so I was out of there pronto! Went down to Auto Zone, after make model ect, he asked what size wheels. Then he tells me they have my choices in a bundle, which saved me a bundle, $50! Note to O'reily's management: Get this guy off the floor and hand him a broom. 11-29-2018 2:30 pm

Very poor service. All the employees were talking to each other. No one offered any assistance…read more This is the poorest quality O'Reily's that I have visited!!!

Best customer service in Macomb county!! Always helpful and…read moreknowledgeable! Just like the old days when people actually thanked you and gave a smile! This is what brings me back every time!! That neighborhood feeling where to trust the people you do business with...because they care!

Worst customer service I have ever experienced. I got helped by the blonde lady and it just seemed…read morelike my order was an entire inconvenience to her. She continuously sighed loudly the whole time, made rude comments, and had absolutely no patience. I apologize for asking you to do your job ma'am. I could not believe the experience I had, I had to just walk out.

You can go to a big chain store and have some kid with basic knowledge sell you an overpriced part…read morethat may or may not work, or go see these guys who know what they're talking about and end up feeling like you made a true friendship. They're well stocked for any and all automotive needs and it's one of those places you don't realize how much they actually have until you just go there. Richard and his team are so very helpful and knowledgeable and I would recommend any and everyone to stop in here. They do so much for the community and are true car guys. So if you're looking for a "thingy" for your car and don't know the name, they'll help you out and educate you along the way and offer a wide range of not just parts but services as well. If I could give 6 stars I would. Go see for yourself, thanks guys!

Stellar service, if they don't have what you need in stock, they will order it for you…read more Great selection of performance parts!

I went in to get a quart or so of oil and was unsure which kind to get and the store manager was…read morewonderful....she picked out the kind I needed and then actually went out to my vehicle and put the oil in my car!! wow! I was shocked!! awesome awesome customer service! I would totally go back!!

Being female & having to go into an Auto Parts store is like speaking a foreign language to me. I'm…read morenot familiar with much because my Husband usually fixes whatever I need or we take the vehicle into a shop if necessary. I got pulled over for my break light being out; decided to stop at Autozone near my work to pick up a 2 pack replacement bulb. The gentlemen offered to put the bulb in for me, which.. I live 45+ minutes away and do not want to risk driving home and getting pulled over again for my light. Of course I accepted and he started to replace the bulb.. well long story short, the bulb wasn't the issue but figured I'd keep them just Incase and have my husband look at my car over weekend. On my way home, someone pulled up next to me to let me know my entire light unit fell off my car and flew across the road! How embarrassing (but also hilarious). Thankfully I was able to see where it went and turn around and go get it. My husband said the guy didn't secure the unit back in place, causing it to fall off my car. I'm glad there wasn't any damage..

Incredible staff, the place has EVERYTHING.. ONE STOP SHOP. You have to see this place- how they've…read moregotten so much inventory grouped and organized into neat sections- just a fabulously well run operation! I have done everything from lug nuts to an engine replacement through these guys and the service was outstanding! And PS, if they don't have it, they'll get on the phone and find it immediately! Amazing Shop!!

This is probably the worst junk yard I've ever dealt with in my life. They have no management ever…read moreavailable. They give you wrong parts or parts you didn't even order. They always say they will call you back and I get no call back. They are rude and inconsiderate of peoples time. They say they have parts they don't have. You waste time driving there just for them to say they don't have it. I even asked them to check and double check and they still didn't have it correct. DO NOT DO BUSINESS WITH

I went in there looking to cross reference my boat parts and they were very helpful. They answered…read moreevery question and went out of their way to help me.

Advanced auto does a good job. They are not as helpful as Orielys or Auto Zone. I needed a part for…read moremy air conditioner and the guy's said they don't have it or carry it. Well I knew if all the other corp auto stores had it they would also. After searching for a few minutes sure enough I found them and showed both guys who refused to get up from behind the counter and actually care to help. At least now they know they carry refill covers for the A/C unit.

Horrible customer service. The store manager thinks he's a tough guy and got in my face in an…read moreattempt to intimidate me. They were mad because I was trying to return a $50 jack that doesn't work and one store on van dyke in Shelby township turned me down and then called this store to tell them not to return my product. They are racist and rude. The store manager told me he was flagging my fathers account who's number I used and that he never wants me to go to an o reillys again, after refunding me my money. Do not go here. I will be calling corporate and getting these clowns fired and also filing a lawsuit. Autozone is much better customer service and better prices. Avoid this place like the plague. To the tough guy store manager, enjoy working at Walmart. The lawsuit I'm going to file for discrimination is going to sink your store.

Ken (manager) went above and beyond helping my daughter use the diagnostic tool to pull the engine…read morecodes on her Honda CRV! He also suggested possible components that might be causing the check engine light to come on. Thank you, Ken! Great service!