As a contractor, I was referred to Kassa Kitchen and Bath by a client. I had the pleasure of…read moreworking with Kelly, one of their designers, who consistently demonstrated professionalism and politeness. She was always prompt in her responses and maintained a respectful demeanor in all our communications regarding the design projects I entrusted to her. The quality of Kassa's products was exceptional and aesthetically pleasing, which brought me great satisfaction. My clients were also very pleased with the products, and Kelly was always accommodating with any requested modifications. Furthermore, the warehouse staff were remarkably courteous, responsive, and professional in their interactions. I would also like to extend a special thank you to Kevin, the store manager, who was very pleasant to work with during Kelly's absence.

We worked with Kelly, from KASSA she set up the kitchen cabinet layout, and wow it turned out…read moregreat. She was professional courteous. We had a great time working with her. Would highly recommend her to help you layout your kitchen, bathroom and flooring!

My experience with Kitchen Reface Depot was amazing. I was originally planning to have my kitchen…read moreupgraded by a local Contractor, but changed my mind once I spoke with Paul. It was evident that he was a seasoned cabinet maker, as he was attentive and listened closely to my needs. He offered different options, without pressure and was patient as I made my decisions. The quote from KRD was far more reasonable than others, especially considering the cabinet doors were to be made from high-quality wood by an experienced professional. Paul explained the process, clarifying that he worked very closely with an experienced stone fabricator, plumber and electrician. I was a bit hesitant at first because there were so many moving parts, but was more than impressed with how seamless the communication was amongst them. Both Paul and the stone fabricator, Ishmael, reassured me that they would guide me through each step and answer any questions I might have. It took only one week from demo of my old tile countertop to move forward with installation of several new cabinet boxes, and a new stone countertop. After a few weeks, the last step was install of the new cabinet doors... Which were beautiful. Andrew and Luis worked tirelessly to mount the doors and facing. Their work was impeccable and they were extremely detailed oriented. I was very happy to see that they took their time, rather than rush through each step. They were respectful of me and my home, and I greatly appreciate that. I am extremely happy that I decided to go with Kitchen Reface Depot. I absolutely love my new kitchen. The whole team was such a pleasure to work with and I highly recommend them.

I highly recommend Kitchen Reface Depot! Paul and his team custom made our kitchen cabinets and new…read moreshelving, cabinets and mantle for our fireplace. I didn't have much of an idea of what I wanted, this being my first renovation, but Paul and Kennedy took the time to help me figure it out. The showroom is great, as you can see things in the flesh to help make decisions. Paul is so detail oriented which is exactly what you want for this process. Paul spent time and effort to coordinate with my contractor to make sure everything went as planned. The end product was high quality and when something wasn't quite level, Paul didn't hesitate to have someone come back to fix it. I'm so happy with all the work KRD completed and it was such a pleasure working with them!

My contractor sent me here to look for a vanity. The vanities here are much nicer and more stylish…read morethan what you can find at Home Depot or Lowe's. This store pretty much has all their vanities on display so you can see the different wood finishes and size options, which ones come with a sink and which ones have a separate sink. The prices are great compared to other custom vanity places. The store is huge and seems overwhelming. They carry a lot of products for your kitchen, bathroom and other rooms in your home. Since I was focused only on purchasing a vanity, I tried my best not to look at all the other products they carry, such as floor tiles, wood floors, bathroom tiles, shower fixtures, toilets, mirrors, shower doors, etc. So much to look at!! Richard helped me with my questions. He was knowledgeable and patient. He showed me comparable products around the floor then put my order together. Most items are in stock! That's great!! No need to wait for delivery. What I like about PHD is that I can purchase my products and my contractor can pick them up. I don't have to haul a vanity in my tiny car. Returns have a restocking fee. Make sure you like what you're getting.

PHD is a great showroom to work with. I'm a designer and collaborate with them regularly, and the…read moreexperience has been consistently positive. Special thanks to Erica -- she specializes in kitchens and is truly amazing. She's professional, helpful, very service-oriented, and always knows how to guide the process the right way. Honestly, a big part of why the experience is so good is because of Erica. Highly recommend working with her and the PHD team.

Review update: We use them in the past and now we use them…read moreagain for a smaller job after we had a good experience on the first project we decided to have them come and redo our bathroom. Since we work with them in the past, we knew exactly how they walk and we liked the first time so on this project it was even better. We had great communication from the very beginning when we started planning this remodel it took us a bit longer than usual because we are busy working so it was very challenging picking out materials and honestly, it was hard for us to decide what color of tiles we want to go with. Thankfully, Ryan and the team helped us out. They helped us getting all the permits necessary and started construction immediately after the remodel project took about two months and change. They kept the job site clean every day cause we still lived in the house overall we are happy with the final results and we do recommend this company.

We recently had our kitchen remodeled, and the entire experience exceeded expectations. From the…read moreinitial consultation to the final touches, everything was handled professionally and efficiently. Ryan really stood out he guided us through the permit process and made sure all the plans were clear and approved without delays, which took a lot of stress off our shoulders. The quality of the work is excellent. The layout feels more functional, the finishes look great, and the attention to detail really shows. Communication was consistent throughout, and any questions we had were addressed quickly.

So this is a smaller size store but it is packed with stuff so it makes for an efficient…read morewalkthrough when planning. All of the major brands are represented and they have everything from entry level to ultra high end on display. Some have mentioned the no photos allowed, but I did not see the signs and no one seemed to care that I was snapping away. Plus how are you supposed to see how stuff works in you space?? The service was unobtrusive which is how we like it

I ordered an entire bathroom remodel with them. The lady helping us didn't order the bidet seat…read morefor the toilet (a nearly $1200 item by the way), even though I made it clear I wanted it. When my contractor contacted them about the fact that while the toilet arrived, it didn't come with any seat at all, the manager insisted that this is what I ordered. Instead of making it right when it was pointed out that there had been a mistake, they doubled down on the 'It's what was ordered.' I won't be returning to this company and neither will my contractor.

Great one-stop shop for a kitchen remodel. We did both our cabinets and quartz countertops here…read more Having everything sourced from one place made the color matching so much easier. The cabinets arrived exactly as described, and the stone fabrication was precise. There were a few minor hiccups with communication during the scheduling phase, but the final result is a beautiful, functional kitchen that didn't break the bank. I needed a kitchen refresh on the right timeline, and KZ Kitchen really delivered. Their stock availability is impressive--I was able to get my cabinets much faster than the 8-12 week lead times I was quoted elsewhere. The plywood construction feels sturdy, and the finish is clean. Shoutout to Vikki Wang for being straight to the point and helping me get my order processed quickly. If you want a 'no-fluff' experience that respects your schedule, this is the place.

We were shopping for closet organizers for our remodeled home and visited several big-box retailers…read moreas well as online stores. After visiting this store, we were very impressed and satisfied with both the products and service. Their closet organizer systems offer great value, and the designer was experienced, knowledgeable, and very helpful throughout the process. We simply provided the dimensions and shared our expectations for each of our four closets, and they created designs that matched our needs perfectly. We are very happy with both the final designs and the quality of the products. Highly recommended!

This is a big store and you can check out their products online as well…read more Our contractor recommended this place as he has an account there with deep discount that can be passed onto the customers. They have a variety of tile selections and most of them were imported from Italy or Spain which with better quality there's less yield loss, hence you can buy less. Some of the special priced items have longer lead times, so make sure you double check with them. We didn't enjoy the process as much as with other shops because of 3 reasons. First of all, our sales contact was quite unavailable on the weekends or even Friday afternoons, so we had a hard time scheduling with her. But if you just walk in and ask for help from the front desk, they will assign someone to help. The second issue we found was the inconsistency of product introductions. We were worried about slippery tiles in the shower, our sales contact suggested us to focus on the tiles that have a special coating. The second sales person we talked to said the special coating was only for outdoor use, using the gauge lines between tiles is good enough to prevent slipping. Thirdly, after we got the quote, we couldn't place the order into the system with our contractor's discount; only that appointed sales person could do. Luckily we could get the rest of the process done via email and she sent out a link for me to make payment. If you have a Rakuten cash back app and pay online, I think you get the cash back as well.

There was an amazing selection of high quality tile. The customer service was great. We had Adam as…read moreour associate and he was phenomenal. Incredibly patient and provided 5-star customer service. We highly recommend him! I should also add that the associates at this store demonstrate poise and grace, even when getting screamed at. Unfortunately when we were in the store today, we witnessed a customer yelling at and berating an employee, a customer, and the store manager. She stated that she was part of a group of investors who flip houses and that she has spent so much money at the store, so she was entitled to certain things and bypassing rules other customers follow. I have never seen such poor customer behavior and yet Adam (our associate) and Andrew (the manager) reacted calmly and tried to de-escalate the situation despite this entitled customer's tantrum. I, along with other customers, were complimentary of the ability of the associates to keep their cool in spite of the behavior exhibited towards them.

We had a great experience here with Beata! She helped us design a custom vanity for our bathroom…read more It was the smoothest experience in our remodeling project. Beata was very chill and helpful. Perfect character for brainstorming! Not aggressive or pushy, just helping! We loved her. The cabinet ended up looking great and very practical!

We worked with demetra cabinetry three years ago. Recently we saw some issues with some of the…read moredoors and we contacted the company to setup an appointment to check out the problem. They responded quickly and had their team come take a look. We found out that the ownership had changed and the new owner really cares about the business and takes care of the old clients. They remade some of our cabinet doors and helped us install them. They made sure the colors matched the old doors and adjusted all the doors to look perfectly aligned. Thank you so much for the good service. We look forward to working with you again in the future.

My experience with Bay Stone Depot was extremely frustrating and disappointing…read more I purchased two stone slabs for my home, expecting premium quality and service given the price. Within weeks after installation, pit marks and dents began developing on the surface. Over the following months, additional defects continued to appear under normal use. When I reported the issue, Bay Stone initially acknowledged it as a quality concern but directed me to work directly with their supplier rather than handling it themselves. After months of follow-up, the supplier's representative inspected the slabs and offered replacement slabs. I then returned to Bay Stone to request some form of refund instead of replacement, since the cost of uninstalling and reinstalling the slabs makes the replacement offer impractical and financially unreasonable. Bay Stone indicated that a refund might be possible but claimed the supplier required the original slabs to be returned. That was not what I had been told. After I confirmed with the supplier that returning the originals was not required, Bay Stone changed its position. The manager, Kimberley, told me it was "not scientifically possible" for pit marks to develop after installation and suggested I should have identified the issue at delivery. I provided multiple dated photos showing the progression of the defects. After that, my messages went unanswered. What stood out most was the lack of ownership and empathy. Kimberley was not apologetic and did not appear interested in finding a practical resolution. Instead, responsibility was repeatedly shifted, and ultimately, the issue was attributed to me for not raising it at delivery, even though the slabs appeared fine at that time. It felt as though once payment was made, accountability ended. When customers pay premium prices, they expect both quality materials and meaningful support if something goes wrong. In my case, that expectation was not met.

Incredible all around. Beautifully organized, super friendly staff and incredibly knowledgeable…read more Easily the best store in the space in San Jose. And Rosie is the best!!

I don't usually write reviews unless it was a service that absolutely exceeded my expectations. In…read morethis circumstance Re-Model Design & Build gets all the praise for a full-scale remodel they did on my residence in San Jose. I was originally working with a different contractor and I had concerns that they weren't going to be able to meet my needs. That is when I met Tal Braun and he took in all of the information. There was zero pressure and he was very informative and insightful. He took me to see a project that his crew was working on in SJ and when I saw the crew working I knew that they were the right company for me. The most impressive part of the process is the communication amongst the teams. Despite supply chain issues and delays, they were still able to hit all of the timelines because we had to move out of the house for the construction. I won't belabor the review, just know that you can trust Tal and his team. He was straightforward and trustworthy throughout the process. I have already referred him to several friends. If you have any doubts, drop them and go with Tal!

Hired them to redo one of the sidings of our condo building in 2020. After many hiccups and delays,…read morethey finished the job. However, with the last heavy rains water started leaking inside through the window frames they redid, which were supposed to have a 10-year leak warranty. I tried emailing them but all their emails are now bouncing. I had the phone of the CEO, Shlomo "Sol" Akeri, whom I called and he said to email him the details and he'd take care of it; of course, I never heard back and now he's not even answering calls or emails.