We deeply regret recounting our concerning experience with Discoveries Preschool. As professionals…read morewith a background in education and truancy enforcement, our expectations for childcare standards were not met at this establishment.
Following our daughter's weekend illness and her subsequent approval to return to daycare on October 31, she endured an entire day of isolation without any notification, a clear violation of the center's policy. Tiff, the Assistant Director, provided documentation that raised alarming inconsistencies with state-mandated reporting requirements. Despite being dropped off at 7:36 am and picked up at 4:30 pm, we received no communication, a direct contradiction to their policy that mandates parents be notified within an hour if a child is isolated due to illness.
Furthermore, the provided documentation indicated our daughter was offered water only once at 9:25 am, with no other fluids offered throughout the day. Tiff's speculative explanations, including the possibility of teething, and her overall lack of accountability raise questions about the accuracy of the records.
Compounding our dissatisfaction, our attempts to communicate with Gina, the owner, have been unsuccessful. Tiff's lack of knowledge and accountability as the Assistant Director is disconcerting. We prepaid for the month, but upon removing our daughter from the center on October 31, Tiff mentioned only a one-week refund, which we find ethically questionable.
Additionally, the documentation stated that they offered our daughter lunch, but it claimed she refused. However, when we checked her lunchbox, her uncrustable sandwich was unopened, indicating neglect and raising doubts about whether she was served her lunch.
In light of these concerns and potential breaches of childcare standards, we have filed a formal report with the state authorities to investigate for possible child danger. Tiff's suggestion that our daughter's isolation might be due to a runny nose, combined with the apparent lack of diversity at the center, leaves us deeply concerned. The failure to address our legitimate concerns, provide a comprehensive refund for the remaining period, and the potential neglect of our daughter's nutritional needs underscore the unprofessionalism we experienced.
We share our story with the hope that other parents exercise caution in selecting childcare centers, considering the serious issues we encountered at Discoveries Preschool. Our daughter's well-being, adherence to ethical practices, and the provision of diverse and inclusive care should be non-negotiable in any childcare setting. (If anyone is needing comfort in seeing our documentation I am more than happy to provide)