Synergy is is top notch for our needs. They visit with my father every morning, making him…read morebreakfast, noting his blood pressure, reminding him of his meds, cleaning and providing companionship. They come in the morning 7 days a week for two hours and twice a day on the weekends for a total of 4 hours. I love to hear him giggle and talk about how much he loves when they come see him. I wish I had known about their services sooner. But we were hesitant to bring anyone in. Luckily my dad is a very social guy and easy to get along with...Bertha and Michelle are his main morning people and they are the BEST!

Lack of training and supervision. Used company twice. The first time we used this company the…read morecaregiver had no experience with dementia, she would antagonize and fight with my mom. I stopped using them until my mom passed away and began using them again for my father months later when his health declined. I very quickly became concerned about the personal information that was being shared between my father and the young woman who was the age of his grandkids. There was something odd about the relationship. I requested that the company change her out for someone else and explained why, but they INCREASED her hours without me knowing. Then the caregiver used a throw rug from the bathroom floor as a shower mat resulting in a horrible accident for my father. I was unaware that the caregiver had no experience administering showers, or that she was told by the assisted living facility that she should not be trying to shower him by herself, it was a two-person job. I live three hours from my father and in hindsight should have thrown her out the minute I had that creepy intuition. My father spent six months in a hospital healing after his fall. I still deal with the mental effects of both the fall and the "relationship" issues.

Aponi Home Health Team was a disappointment to us in a time of great need. My father's condition…read morehad deteriorated to the point that we needed full time care. My mother is also disabled. I as the daughter am the only family member able to help. I met with Aponi on Christmas Eve. I was promised a caretaker to come that evening for an overnight shift. I was very grateful since I was aware it was a holiday. I was called an hour later to be told that noone could come but that they could guarantee me someone the following night. Keep in mind we were needing 24/7 care which they advertise as providing. An hour before the appointed time I was called to be told the scheduled person had an emergency and would not be coming. This is after I had been without sleep for 48 hours. Unacceptable. People get sick and die every day even on holidays. If you are in this business you should be professional enough to be staffed for all needs for the community, and to make promises to a family with needs and then let them down makes me doubt their commitment to their business. I've read other reviews along the same lines.

We used this service last winter for our 91 year old mom, living alone. We were most dissatisfied…read morebecause, the caregivers were almost never on time. Several times they never showed up at all. If I hadn't been close by, mom wouldn't have had her shower and readied for bed. One of the caregivers, we actually had to have removed, she was always late, she ate mom's food and just helped herself. She even layed down and took naps. We would not recommend this service, unless you are able to check in on them yourself.

Scheduled an appointment to meet my elderly parents that need assistance. First time she had car…read moretrouble and couldn't make it. Scheduled another date and she was a no show without any response to my messages.

I've used them for years very professional and dependable. knows a lot about senior care definitely…read morerecommend

Haven health at Sandpointe did such an amazing job with my father. I do, however, want to stress a…read morecrucial point that Haven is there to work with you. You should consider yourself a teammate and partner with Haven. I do come from a Hispanic family and often times I see an expectation that whether it be the hospital or rehab rehabilitation that all the responsibility falls on the provider to care for your loved one and that is simply not true. In the American medical system, the patient has to advocate for himself or herself, which means paying attention, asking great questions and following up. I know this because my wife is a nurse and I've gotten to learn so much from her. Understand your loved ones medication's, appointments, requirements, limitations and address them early and often. Admittance : My father was admitted in early March 2025 at age 87 who had a hip replacement from a fall and a possible stroke that left him unable to swallow requiring a PEG tube, and a lot of confusion (likely from dementia). Care: I would personally like to think the following people : - Dr. El Amin - Internist who took care of my dad at Yuma regional hospital - Gaby - nursing assistant - Darryl - Physical Therapy - Ariana - Occupational Therapy - Shauna - nurse - Sandra Social services - Sabdiel - social services - Chris - nurse - Julia - Physical Therapy - Julie - Occupational Therapy - Lulu - nurse - Jimel- Nursing assistant - Patty - Director - Laurie - Nurse - Rosemary - Director of nursing - and more that escapes me Special shout out to physical and occupational therapy. Their job looks like so much fun and part of me wanted to quit my job and work with them. They have so much fun and I couldn't help notice everyone in the therapy room had so much fun. I know I am leaving out people for which I apologize, but really thank you to the whole team. I know my father is super hard to work with. Because of his condition, he's agitated often in pain and struggling with the new normal of being fed through his stomach. I would constantly remind him to use his words and encourage him to do things on his own all in the spirit of getting better. There are a lot of things to pay attention to. I did go every day for the first week for several hours. I took notes, I asked questions and I followed up with my family to come to a conclusion on any next steps. Activities They looked like they had a lot of fun activities and I wish my dad could and would participate. If anything this left me wondering about how I can get my parents involved with activities like the ones they had there at Haven when they return home because the Social part of the elderly is so important. Friends and family interaction and socializing contribute to minimizing dementia especially things like game night, which require troubleshooting and critical thinking. Medications One thing I would highly recommend is downloading and getting access to your loved ones mycare account. I did this back in the hospital and of course before this I was the medical and financial power of attorney and I highly recommend you get yours completed and notarized. In this app, you can see all of the Doctors, nursing, therapy, etc. notes, orders, scans, future hospital appointments, and so forth. One of the things that we had to iterate on with the nurses at Haven was the dosage of medication so that my father could be alert during the day to interact with speech therapy and physical therapy, which is extremely important. it's a balance of managing pain and being alert to participate and take instruction from nursing and therapy. My father is stubborn and I therefore had to remind him constantly that the people there are there to help. They do of course get busy helping a lot of other patients and so therefore you and your family also have to be patient. They will get to you and while your loved one is in pain, Their pain isn't more important than any other patient. They are doing the best they can with the resources available however, once they do get to you, be ready and prepared with your needs, questions and so forth. Be clear and repeat yourself as needed. Not that you cannot ask them back but just be aware they do get busy as they make their rounds. Final thoughts I highly highly recommend this place. Thank you all once again for taking care of my father. My heart goes out to you all. Steven

This place is horrible, not enough staff on duty to handle all the patients they have. They…read morepromised me that they would take care of my dad unlike the other rehab that he was at. Yet he has fallen 2 times while left unattended and was sent to the ER. Very disappointed on the care that is given. Looking to have him relocated. He had hip surgery almost 3 weeks ago yet he has only had a couple of hours of therapy. My dad has dementia, and gets anxiety at night because he is so confused. One person in the front told us we could bring my dad's ESA dog in, and when I brought the dog they told me no. I would NOT recommend bring your LO here.

If you reach out to them and the Playwrights with a valuable film that will be an excellent…read moreresource to their clients, prepare to be shot down and humiliated. You will be treated with complete disrespect when there's a buck to be made during their fundraiser.

This place is really amazing. I wish I had found it sooner, but I'm grateful that I found them at…read moreall. This is a private, non-profit community resource center for people who are caregivers of adults with chronic and disabling conditions or diseases. They have excellent social workers and counselors to help you with all your needs through every step of the way, and are well connected with other relevant resources available throughout the community. They are caring, dedicated professionals who give their time to support you and help you with all your caregiving needs. I highly recommend them to anyone who could use some extra support in providing care for their elderly family members or loved ones.