The old station on 5th Street in Marysville, CA was much more convenient for the customer,…read moreobviously, Greyhound doesn't care about that. If a new location had to be used, then the government center around the corner would have been better, as it already has a large waiting area and bus lanes the city uses. This new location, at a 7-Eleven along highway 70, is clearly convenient for Greyhound. There is no counter service or personnel to speak to if any problem arises. Our bus never arrived, tracking was unavailable, even customer service couldn't find our bus. Sometimes, the bus will come early and leave, instead of waiting until the scheduled departure time. If Greyhound is seriously going to leave this new location in place, then this is a new LOW POINT IN SERVICE. This is the service customers get when NO COMPETITION exists. Final comments: the restrooms on board are not clean, especially between long runs; finally, tracking a bus on your phone doesn't work. If anyone from Greyhound actually reads this review, please start giving "Customer First Service" as though you want our continued business.

I just arrived to this bus terminal in Sacramento. After sitting for several hours on the bus…read more(greyhound bus was very spacious and comfortable) I along with several other woman had to use the restroom. 3 of the 5 stalls were locked and unable to be used. The handicapped stall was out of TP. The line for the one open toilet was long. When I asked the only employee why the other stalls were locked, the response I received was, and I quote "yea I know, we keep it that way, there are two stalls you call use" when I mentioned that the handicapped stall had no toilet paper, all she said was "yea, I know were out, you can walk 2 blocks to the McDonald's if you need to use the bathroom" while in her phone. I can't believe that a bus terminal has no toilet paper for the number of people coming through this place throughout the day, there are at least 75 people right now, with more than half being women and children. Completely unacceptable, the lack of professionalism and unwillingness to help was just very disappointing. If you plan to take the Greyhound and Sacramento is one of your stops, I recommend brining your own toilet paper. Aside from that, it's spacious with several tables and benches to sit and wait. Vending machines are available with snacks and water. There is a "restaurant" however, it's closed and doesn't look like it offers much. If you are here for a while at least there is a McDonald's 2 blocks away.

I've been put outside all night in the cold, the staff's been disrespectful towards us and to a few…read moreelderly women

I've contracted with them multiple times. They work with you to plan your trip prior to your date…read more They contact you prior to your trip to confirm everything. The drivers are professional, accommodating and timely. We had multiple stops coming and going on our trips and they made sure that each trip went smoothly. This is our charter bus company of choice.

The secret back door to Megabus Sacramento Lost and Found!! Call them to see if they have your…read moreitem, after realising that calling Megabus customer service is pointless..... Megabus said 5 to 7 days before we contact you... Called All West and they had my luggage sitting right there! Went and collected it in time for my flight the next day. The BEST!

If you are visiting in the Sacramento Region, this is your direct stop to the Folsom Premium…read moreOutlets. It's a smaller scaled version of the one in Livermore and Gilroy but still fun to shop in - A bonus with this stop is that at the end of the line, you will end up in Historic Folsom, another great destination for shops and dining. And learning some fun stuff about the city of Old Folsom.

Not really of sure how rate this! Hey is so call town Folsom in our Golden State!…read more First time I try BIRTHDAY STAY 2013! Person at Sheraton looks up, says get off the equivalent B A R T, he say call Iron Point or Iron Pointe! Something too far to walk, he right about that! This is a B A R T station of so call town Folsom! Go up two sets stairs! First thing saw was a McDonald Restaurant, or is it still call Golden Arches? NIce station! Not sure of the town, all I seen of least this station! Lots expensive stores! As say, the McDonald/Golden Arches Restaurant! The Visitor Center I have try maybe four times since! Visitor Center there never person to help guests there never people to help guests! How the guest supposed know what items to take, look at? What got me here was try look for Chinese restaurant call either Lotus 8 or call either Lucky 8! One Chinese couple, "You from Oakland? There not many decent Chinese restaurants here" I thinking he saying of this so call Folsom! However, I will say this station does seem very clean! At least employees keeping it clean at least volunteers keeping it clean! There benches and a bus shelter at this station! Hey Michaelango of Sacramento (Sacra) are you reading this! Has me as FIRST TO REVIEW! I know you have written many for the Sacramento Regional Transit! Come to this station! Yes so call Folsom the prison and the lake! Post cards and Prison DO NOT WISH YOU WERE HERE! Do not wish, but as say, this a very clean station!

Good folks that work here. Staff is pleasant and so are cleaning staff. Good stay overall and safe…read more Just keep an eye out on the neighboring light rail since there are some crazies next door, but I only encountered one guy with a baseball bat, but he basically went away. They have security too that seem to do their job.

Waiting for a bus. I like the shaded trees…read more Apparently there is a sign that says "megabus line starts here." Go there to wait. Don't ask all the people around you. This bus looks packed for every trip!

I have ridden the Greyhound from Chico to Sacramento twice in the last year. CURRENT experience: I…read morewent in to the office to change my ticket to the current date (I had a paper ticket this time) knowing it would be a $20 fee. I handed the clerk my debit card and was told her machine was down and I would need cash. I completed my transaction watching 2 young kids and a another woman behind the counter (daycare?). Several days later I looked at my receipt. It showed no fee. WHO'S POCKET DID THAT $20 CASH GO IN? Also, she stated the bus was on time. It was 35 minutes late! When I complained to Greyhound, all Mr. Rayand could repeat was that $20 was the correct fee to change a ticket but could not show me anywhere that my money was applied. Please note: Amtrak buses scan electronic tickets but can only be ridden if you are connecting with a train in Sac. I was told Greyhound now accepts scanned tickets but I didn't see evidence of this.

My friend took the Greyhound from Redding to Sacramento last Sunday. First, the bus was almost 3…read morehours late. Second, my friend said the bus odor was terrible. The floors were filthy as was the inside of the bus. Toilet was so dirty and stinky, she refused to use it. Plus she was absolutely sure, thats where she caught the cold she now has. One star is being generous. Bus was s real Pig Sty.

With a new arena in Downtown Sacramento, I had to find a way to avoid the traffic and expensive…read moreparking rates downtown to get to Kings games. I've tried parking at a lot near my work that I already pay for and get in and out access, but I also wanted to find another alternative. That lead me to Yolobus and their Y shuttle. Being a West Sac resident, I found out that they offer free shuttles that take you to and back from downtown during major events at the Golden 1 Center. They consider major events when the event draws a crowd of 10,000 or more. We can park our car for FREE near the West Sac Transit Center (where the Sacramento City College West Sac satellite campus is) and that's where the bus will pick you up. For a 7:30 tip off game, the first shuttle came at 6 p.m., and they run in 15 minute intervals. The bus dropped us off at 7th and Capitol where they also picked us back up after the game to take us back to our car. The total ride to and from spanned no more than 15 minutes. After the game, they start back the shuttles 5 minutes after the game ends and also comes in 15 minute intervals for an hour after the game. We took the first bus back and it was packed. And a thing to note was that it came MORE than 5 minutes after the game had ended, hence the packed bus. One of the many perks of taking this bus is that while the Capitol Mall streets were blocked during Kings games and other big events at the G1C, Sac PD allowed the Yolobus to pass through the closed street. I guess they worked out some deal with some folks way above my pay scale, which allows them to do that during these events. Totally felt like a VIP being in a ride where the cops moved barricades so your ride can get through! Now that I've discovered and experimented with this option in getting to the arena, I will now be using it more. For more information, I highly recommend checking out their page: http://www.yolobus.com/y/

So I wait till several minutes after the bus is due, call yolobus and they say 5-8 minutes. Wait…read moreover10 minutes no bus. I end up driving to work.

2/2/2026: Today, I made a point visiting El Dorado County Transit in order, obtaining an ADA Bus…read moreTransit Card . . . JUST IN CASE I can't drive after my eye surgery or other surgeries I might contend in the future. The Operations Manager, Ms. Kristin Halverson took a photo of me for my El Dorado County Transit's ADA Bus Transit Card. Afterwards, she copiously explained using the El Dorado County Transit's ADA Bus Transit Card, she gave me an El Dorado County Transit's bus schedule then, she gave me the Sacramento Bus Authority's bus schedule, explaining the cost riding both bus transit systems, and more importantly, instructions refilling the ADA Bus Transit Card for bus fares. I'm so thankful receiving the El Dorado County Transit's ADA Bus Transit Card using for future transportation.

CANCELED Twice in four days for no good reason.. Roads were open, no chain controls... Left…read morestranded in Tahoe... Unreliable mess