We took the train with friends from Sacramento to Davis. Only a 15 minutes train ride. We went with…read morefriends their young children had never been on a train before wanted them to experience it. All the adults have been on trains before but it has been many years. I noticed not that many times to choose from going to Davis from Sacramento. We missed the 2 pm. We had to wait almost an hour and half until the next one. We bought our tickets then realized no one told us where we actually get onto the train. Our friend went back in..at the ticket booth the man that helped us was very nice and very helpful. He gave the kids coloring books and pins. Finally on the train it was bumper then I remembered, moved around a lot reminded me being on boat. Can not have bags or luggage out on tables or seats. I think we got called out, but we weren't sure since it was over the load speaker. We had a small bag it had food and snacks in it. We put into the over head. We went to check out the food car. So the kids could feel what it was like to walk from car to car..the food car was mostly over priced snacks. Canned, bottled drinks and packs of chips or nuts. When we arrived in Davis. They said over the loud speaker they do not stop for to long you need to get off so get ready. We couldn't open the over head to get our bag back out. It was stuck. Other passengers helped us open it, they said you really need to pull it hard. Once off the train the Davis train station and building looked so old and run down..so sad looking compared to Sacramento station. We didn't know no one would be there to buy return tickets. But they do offer more times leaving back to Sacramento. We purchased online. We had many people asking if they were in the right place while we were waiting. Davis such a cute town seems like they would clean up the station areas.

1/8/25 - I would give it a zero if I was able to. Not a good experience especially traveling with…read moremy 89-year-old mother. When checking in, the ladies at the counter were chatting it up while there was a line of people. Once on the train (booked lower level seats for my elderly mother and I), come to find out there were no seats available in the lower level although we paid for that seating. The people that assist on the train couldn't do enough for you, really amazing people. They checked everyone's ticket on lower level and appeared everyone had lower level seating. I called Amtrak to make a complaint and was sent to customer relations. I spoke to Kara; she stated she checked the schedule and there was absolutely no way that could've been oversold because there were open seats. I told her they had everyone on specific train cars based on the area they were going to, and was told there were no other seats on other cars as it was a holiday weekend and full. I asked her if there was any way to be compensated and she said no there was nothing she could do but send a message to corporate; no idea if she'll really do it. ‍ There was another gentleman behind me with a son that had congestive heart failure, who also purchased lower level seats, and they also had to go up to the upper level, it was a seating DISASTER!!! The icing on the cake was there are no restrooms on the upper level of the train. So when my elderly mother had to use the restroom, she had to go up and down the stairs in that tight stairwell while the train was in motion; completely unsafe and dangerous for an 89yr-old lady. So save yourself the time as it's five hours by train from Sacramento to Reno; just drive, not worth taking Amtrak. It was a terrible experience for my elderly mother and myself!!

The old station on 5th Street in Marysville, CA was much more convenient for the customer,…read moreobviously, Greyhound doesn't care about that. If a new location had to be used, then the government center around the corner would have been better, as it already has a large waiting area and bus lanes the city uses. This new location, at a 7-Eleven along highway 70, is clearly convenient for Greyhound. There is no counter service or personnel to speak to if any problem arises. Our bus never arrived, tracking was unavailable, even customer service couldn't find our bus. Sometimes, the bus will come early and leave, instead of waiting until the scheduled departure time. If Greyhound is seriously going to leave this new location in place, then this is a new LOW POINT IN SERVICE. This is the service customers get when NO COMPETITION exists. Final comments: the restrooms on board are not clean, especially between long runs; finally, tracking a bus on your phone doesn't work. If anyone from Greyhound actually reads this review, please start giving "Customer First Service" as though you want our continued business.

I just arrived to this bus terminal in Sacramento. After sitting for several hours on the bus…read more(greyhound bus was very spacious and comfortable) I along with several other woman had to use the restroom. 3 of the 5 stalls were locked and unable to be used. The handicapped stall was out of TP. The line for the one open toilet was long. When I asked the only employee why the other stalls were locked, the response I received was, and I quote "yea I know, we keep it that way, there are two stalls you call use" when I mentioned that the handicapped stall had no toilet paper, all she said was "yea, I know were out, you can walk 2 blocks to the McDonald's if you need to use the bathroom" while in her phone. I can't believe that a bus terminal has no toilet paper for the number of people coming through this place throughout the day, there are at least 75 people right now, with more than half being women and children. Completely unacceptable, the lack of professionalism and unwillingness to help was just very disappointing. If you plan to take the Greyhound and Sacramento is one of your stops, I recommend brining your own toilet paper. Aside from that, it's spacious with several tables and benches to sit and wait. Vending machines are available with snacks and water. There is a "restaurant" however, it's closed and doesn't look like it offers much. If you are here for a while at least there is a McDonald's 2 blocks away.

I've been put outside all night in the cold, the staff's been disrespectful towards us and to a few…read moreelderly women

I've contracted with them multiple times. They work with you to plan your trip prior to your date…read more They contact you prior to your trip to confirm everything. The drivers are professional, accommodating and timely. We had multiple stops coming and going on our trips and they made sure that each trip went smoothly. This is our charter bus company of choice.

The secret back door to Megabus Sacramento Lost and Found!! Call them to see if they have your…read moreitem, after realising that calling Megabus customer service is pointless..... Megabus said 5 to 7 days before we contact you... Called All West and they had my luggage sitting right there! Went and collected it in time for my flight the next day. The BEST!

If you are visiting in the Sacramento Region, this is your direct stop to the Folsom Premium…read moreOutlets. It's a smaller scaled version of the one in Livermore and Gilroy but still fun to shop in - A bonus with this stop is that at the end of the line, you will end up in Historic Folsom, another great destination for shops and dining. And learning some fun stuff about the city of Old Folsom.

Not really of sure how rate this! Hey is so call town Folsom in our Golden State!…read more First time I try BIRTHDAY STAY 2013! Person at Sheraton looks up, says get off the equivalent B A R T, he say call Iron Point or Iron Pointe! Something too far to walk, he right about that! This is a B A R T station of so call town Folsom! Go up two sets stairs! First thing saw was a McDonald Restaurant, or is it still call Golden Arches? NIce station! Not sure of the town, all I seen of least this station! Lots expensive stores! As say, the McDonald/Golden Arches Restaurant! The Visitor Center I have try maybe four times since! Visitor Center there never person to help guests there never people to help guests! How the guest supposed know what items to take, look at? What got me here was try look for Chinese restaurant call either Lotus 8 or call either Lucky 8! One Chinese couple, "You from Oakland? There not many decent Chinese restaurants here" I thinking he saying of this so call Folsom! However, I will say this station does seem very clean! At least employees keeping it clean at least volunteers keeping it clean! There benches and a bus shelter at this station! Hey Michaelango of Sacramento (Sacra) are you reading this! Has me as FIRST TO REVIEW! I know you have written many for the Sacramento Regional Transit! Come to this station! Yes so call Folsom the prison and the lake! Post cards and Prison DO NOT WISH YOU WERE HERE! Do not wish, but as say, this a very clean station!

Good folks that work here. Staff is pleasant and so are cleaning staff. Good stay overall and safe…read more Just keep an eye out on the neighboring light rail since there are some crazies next door, but I only encountered one guy with a baseball bat, but he basically went away. They have security too that seem to do their job.

Waiting for a bus. I like the shaded trees…read more Apparently there is a sign that says "megabus line starts here." Go there to wait. Don't ask all the people around you. This bus looks packed for every trip!

My friend took the Greyhound from Redding to Sacramento last Sunday. First, the bus was almost 3…read morehours late. Second, my friend said the bus odor was terrible. The floors were filthy as was the inside of the bus. Toilet was so dirty and stinky, she refused to use it. Plus she was absolutely sure, thats where she caught the cold she now has. One star is being generous. Bus was s real Pig Sty.

This shit is ass. Bus was delayed then canceled and an uber is 120$ tbh, worst experience with…read morepublic transportation. What are we even paying this city for if it cant provide transportation to its own town. If i could give 0 stars i would.

Always late. Literally every schedule after 4pm is late. Y'all need to do better when it comes to…read moreposting a schedule if you have no intention of following it

Love the YOLO bus. Wonderful drivers and just about always on time. I ride it daily for work and…read moremonthly for the airport.

2/2/2026: Today, I made a point visiting El Dorado County Transit in order, obtaining an ADA Bus…read moreTransit Card . . . JUST IN CASE I can't drive after my eye surgery or other surgeries I might contend in the future. The Operations Manager, Ms. Kristin Halverson took a photo of me for my El Dorado County Transit's ADA Bus Transit Card. Afterwards, she copiously explained using the El Dorado County Transit's ADA Bus Transit Card, she gave me an El Dorado County Transit's bus schedule then, she gave me the Sacramento Bus Authority's bus schedule, explaining the cost riding both bus transit systems, and more importantly, instructions refilling the ADA Bus Transit Card for bus fares. I'm so thankful receiving the El Dorado County Transit's ADA Bus Transit Card using for future transportation.

CANCELED Twice in four days for no good reason.. Roads were open, no chain controls... Left…read morestranded in Tahoe... Unreliable mess

Great place to work. They have taken care of me like family since I started working with them since…read more2018.