This was my first appointment with the office of Dr. Yu, I saw a decent review on Yelp and since he is close to my home and my dentist retired I thought I would give him a try. My first clue should have been when I initially called to make an appointment and the young lady on the telephone rudely informed me that it would take a month before my insurance would be cleared for an appointment. No offer of a follow up, no see you soon, just a hang up. But I moved forward and finally I was cleared and it's appointment day. The mix and match letters on the front door which spelled out the dentist's name should have let me know what was in store. My appointment was at 2pm and I arrived 5 minutes early in order to get the paperwork out of the way. The office was dark so I called. A woman answered the phone and told me that the staff was eating lunch and they would open the door momentarily. Upon entering, the receptionist at the front desk did not greet me until I said good afternoon to her and gave her my name and stated that I had an appointment. No smile, no warmth, no question of how I am feeling...all the greetings I received from my old dental office. Most people are apprehensive about seeing a dentist especially a new one and I would think the office staff would be trained on how to put a patient at ease. NOT HERE! She gave me a clipboard and told me to have a seat, the doctor was not in the office and she had to page him and he would arrive around 220 to 240. By now, I was ready to walk out, but I know I needed to see a dentist so I sat down. I looked around. The carpet was filthy with a big wad of gum in the middle of the floor. The wall had holes where the paint is peeling down to the dry wall. I know the office is in a poor income neighborhood, but damn at least fix the walls and clean the floor. I finished the paperwork and the dental assistant came out, already wearing her mask and gloves and told me to come in the back for xrays. She just like the receptionist was abrupt and to the point. When I walked into the exam room and saw the nasty floor, that was it. I told the dental assistant I was having an anxiety attack and I needed to leave, got my coat and got out. So, I am searching again for a dentist, but it will never be Dr. Yu. read more