BEWARE OF THIS FRAUDULENT DENTAL OFFICE
Your Smile Dental Of Freeport (located at 415 W Merrick Rd) is administered by a corrupt group of people who work hard to steal your money and gaslight you into thinking you're somehow in the wrong.
My brother got his braces here 2 years ago. My mom signed a contract with a payment plan to cover the cost. This is a cosmetic procedure according to our insurance, so they are not involved in this at all. We were doing the monthly payments for over a year and then, all of a sudden, the dental office produced a second contract. The second contract claimed that we owed $482 more than initially agreed upon.
The second contract didn't have my mom's signature on it! Contracts without both parties' signed agreement are not legal. When we tried to fight their claim and say that we would only pay according to the original, the head of the administrative team-a despicable woman named Connie-threatened to send my mom to Debt Collections. She also said my brother would never get his braces removed unless the extra money was paid. Throughout this process, Connie has been so aggressive. She yells at you like you personally owe her money and she takes pleasure in threatening you with Collections, which can ruin your credit. She couldn't care less about patients and their health. She just wants to make your life miserable.
I am not a lawyer, but I work with many legal professionals as I run a pre-law program. I consulted with several of them and they told me this was a common scam that was successful because cases under $500 can only be taken to Small Claims Court, where court cases lag for years and result in high legal fees. If you try to represent yourself, it takes even longer. It's not worth it and Your Smile Dental knows that. We couldn't take my brother to another dental office because orthodontists almost never remove braces they didn't place themselves. It's a liability issue. And those that do agree to remove them charge very high fees, so we literally had no choice but to pay this fraudulent cost.
They do this because they know they can get away with it. And they did. With us and who knows how many other people who need dental treatments and care and depend on their local office to do so. Freeport is predominantly Black and Latino and this dental office preys on that fact, taking advantage of minorities who have limited access to legal resources and help. Suing them would be too expensive, so I can only imagine how many families have just had to pay like we did because we needed the service.
Please spread the word about these thieves. Do not give people like Connie your money! You deserve so much better. read more