Victor Patalano is an ambassador of professional customer service!…read more Let's collaborate! Thanks, Jack Bosma 1-862-200-1469 https://wa.link/c9h5bn https://api.whatsapp.com/send?phone=18622001469 https://t.me/jackbosma https://meetn.com/jackbosma tutorjacknetwork@gmail.com "Inspect what you expect."

The owner will tell you that the mattresses are new but they're not they are returns from customers…read morethat are unhappy or old store demos. Most of the mattresses are defective. That's why the price is so cheap. You think you're saving money but in the long run you'll just have to go elsewhere and buy a new mattress. The owner becomes defensive and yells when you question him about his products and will even hassle you trying to sell you a marketing course that he created lol I would stay clear of this place!!!

Wonderful experience....knowledgeable owner, terrific prices...ordered last evening and was…read moredelivered this evening!!

After 18 months of talking about buying a new mattress and not actually doing it because we weren't…read moresure where to go or what to buy, we decided to come here on the recommendation of two separate friends. It was an excellent shopping experience. We were done in about 20 minutes. The owner, Glenn, knows EVERYTHING about mattresses. We walked into the warehouse and he asked if we wanted to look around on our own or wanted some suggestions. We asked for suggestions. He zeroed us in on three models, had very detailed info on each. (His website also has a lot of great info.) Great prices. Next-day delivery plus removal of the old mattress. Also sells sheets, pillows, metal bed frames, and mattress covers. Since we were moving from a queen to a king, that was all really handy. Also, he works with manufacturers to get flippable mattresses, which are hard to find now. He said that one-sided mattresses are basically like buying half a mattress. People will go to him specifically for 2-siders. He says he doesn't advertise because he gets so many referrals. We were so impressed with him, we actually called the next day before the delivery and asked him to throw in a second mattress to replace one from another bedroom. I felt fine just buying it over the phone because he's that knowledgeable. He also gave us a bit of a discount for buying two. "I'm a long-term operation," he said several times. He wants customers for life. Mattress is good so far. A little firm but it takes a while to break them in. Also, as Glenn pointed out, a mattress can always be made softer with mattress toppers but it cannot be made firmer. Highly recommend!

If you're shopping for mattresses, make sure you plan to visit Mattress Factory first. My family…read morehas bought 3-4 mattresses through them so far and each experience was wonderful! No complaints whatsoever! The latest visit, my husband and I have our little girl with us because we're trying to pick out a mattress for her and her little sis. The staff, Kevin, didn't mind her roaming around when I am trying to control her a bit cause overall it's a business place, not a playground or amusement park now. Kevin was professional and wonderful to work with. He analyzed what we're looking for and the types and models we're ranging to get and showed us the floor demo for us and our daughter to try. Kevin was not only professional, but also quite friendly. Great discussions and stories we had while shopping our choice of mattress. Very pleasant shopping time there for sure.

I have an awful experience. The mattress was so uncomfortable I literally couldn't sleep. Very hard…read moreto donate the mattress but I finally found the charity that would take it. This business will do nothing after you've paid. They tell customers did they write a positive review, they may win coverage of their entire balance. I took a $1,600 lost after 4 weeks of not being able to sleep. I got a fabulous mattress from raymore and flanigan.

Go see Jason and Charles. No pressure and very helpful!…read moreBedmatch helped find the perfect mattress

Disappointed.. I purchased a twin mattress for my mother on sept 13,2025. It was delivered…read moreSeptember 16th to the senior center. On Sept 18 I called the Harleysville store and explained it was no longer needed. It was not opened/ unrolled and not used. I was informed it still could not be returned. I can underbid it was used or opened but it's intact! Unfortunately, I have no need for it now. I was told the district manager would call however, I'm still waiting on that call. I called the store this morning to verify told the district manager noted on my order no return is possible. I asked why he/ she didn't call me directly as I have been waiting to speak to this person. Apparently, the district manager does not talk to customers directly. REALLY?!?! What kind of customer service is that?! I have purchased from this store in the last, and with this disappointing customer service I will never buy from them again.

DO NOT BOTHER! We paid thousands of dollars for a mattress only to be EMAILED hours before it was…read moresupposed to arrive to say the bases would now be over a month late and the mattress was no longer available. We already scheduled our old mattresses to be removed, so we now have no bed. The email we got was not apologetic in the least, made it seem "unavoidable" and "unknowable." Needless to say, as a pregnant woman with no bed, we are enraged.

Do not buy a mattress from The Mattress Firm. I have been unable to return my mattresses and box…read moresprings for 3 weeks. I have had all the store personnel, a manager, her manager as well as the people they sent out "to pick up the mattresses" all tell me there is nothing they can do. Buyer beware.

We purchased a sofa along with other furniture including a Platinum Protection Plan to cover the…read moresofa. Recently the one of the back cushions ripped and the button came out. I went online three times and filed a claim. I have never heard back from R&F even though the website says you will hear back within 48-72 hours. I have called three times and filed a claim but never heard back. I finally spoke with someone who promised they would send me an email with a link to the service calendar so I could schedule a repair appointment. I never received that email. They do nothing but lie and procrastinate. I will be filing in small claims court and registering a complaint with the Better Business Bureau. I will also post online reviews anywhere and everywhere that I can.

I cannot tell you what a great experience we had at the Raymour & Flanigan store located in…read moreQuakertown PA. First, I would like to say Kathy was just amazing, she worked with us and was never pushy and trying to get the sale. We recently moved to Quakertown, and we kept going back and forth between a sectional or sofa and love seat. Kathy was great, she helped with measurements and brochures to ensure we knew what exactly we wanted. This store located in Quakertown is so big, and such a great selection of colors and sizes, not like the Ashley Furniture down the street which everything was all the same. Delivery was just as great, the two gentlemen were so nice and friendly, they kept the house clean of trash and said yes and thank you. Highly recommend this store.

So I have had trouble sleeping for years and I have the back pain to prove it. I went into this…read moreplace today and spoke to Julian and Matt. Julian is the one who showed us around and me and my wife tried so many beds we couldn't count. We got the best deal on a beauty rest adjustable mattress and I don't think we will ever choose another brand. I can't wait until they deliver it tomorrow so I can finally have a good night's rest. Psalm they deliver and install pretty cheap.

My husband and I were in desperate need of a new bed and Julian came to the rescue!! My husband…read moreand I have been married almost 18 years and I have hated every bed we had. I prefer a softer mattress and he needs a firm mattreas. I knew going in that it would be a challenge for whoever got stuck with us. Enter Julian. He listened and understood what our needs were, directed us directly to our future bed and made the entire process quick and painless while also being personable and helpful. He worked to give us what we needed and not with just his commission in mind. For that reason whenever someone mentions they need a bed I will send them his way. I am not easily impressed and I dread dealing with sales people because I always feel pressured, but not with Julian, I feel like he had our best interest at heart and he found a way to give us an even better discount. Thanks, Julian!!

Please be warned shopping at this store ! Bought a very expensive mattress and was told by Janeen…read moreI needed a special mattress cover, which cost $150. After returning home I decided the one I had was very similar. Same day went back to the store an hour later but Janeen refused to take it back, even though she could clearly see the package had not been opened. Very rude and unpleasant. Shop where customer service is good. When you buy something they are pushing to sell you they don't tell you it is a final sale. Same thing happened with friends who bought a mattress but were unhappy with the firmness, a week later Janeen refused to exchange it for a different one saying the store policy does not cover "comfort" exchanges. Any mattress store will give you at least 30 days. The good reviewers will realize this when down the road they experience a problem with their purchase.

Awesome customer service and quality. Mindy helped me find the perfect bed for my bachelor pad. She…read morewas very nice and seemed very knowledgeable about the product. Her tips for assembly came in quite handy as well. My new bed rocks! Thanks!

The quality of the kitchen set we purchased was a concern after a short period of time. The paint…read morestarted to chip early on. At the one year mark, the screws were literally falling off of the stools. The seating is noisy and weak. Had I not noticed the loose screws someone would have gotten hurt. That was the first and last purchase from Bob's.

My "leather" sofa and loveseat is peeling badly although it has only been used a few times in the 8…read moreyears I've owned it. Supposed to be "genuine leather" seating surfaces are nothing more than a cheap backing cloth with a sprayed on (painted?) coating that started peeling/flaking while it was sitting unused in a spare room. The back of the loveseat broke the first time my teenage son sat in it. When I called about it they said wear and tear damage is not covered. NEVER AGAIN WILL I BUY THEIR CRAP FURNITURE!