The ugly: they sent me 15 of my 33 pages of itinerary, not once, but twice!!! i never thought…read moreof asking how many pages i should have received. i called and asked the csr where would the airport car pick me up...and she said it was in my itinerary!!! NOT! anyway....the omission of 15 pages of instructions made my life HELL on the way over there and the hotel check in!! The good: I went to the greece, the greek islands and turkey at a great rate!!! it was the MOST wonderful vacation and did get a great price!!!! My guide, George was very nice and kept all the paperwork and travel in order. got express check in at cruise ship too! it was a dream vacation....didn't realize that Turkey was soooooo beautiful!!! a must see!

This is by far the worst travel company. They booked us on United Airlines which is an absolute…read moremess. Flight get delayed, emergency landing in Bangor Maine. Drove home to Minneapolis and all for that a $452 credit for two people.

After years of business travel, I've become pretty good at making my own travel arrangements,…read moreespecially with the help of online travel agencies like Expedia. But when it came to my honeymoon, I couldn't do it. I had worked myself into such a state of indecision that I admitted defeat and called Uniglobe for help. They had helped me on many other trips, and they really came through on this one. They found some great deals on hotels and put together an itinerary for us that ended up being perfect.

From the owner: Many "Vacation" planners are pulling their hair out with frustration when they start planning their…read morevacation. At Precise Travel, we understand you do not have many minutes of free time to finalize your plans and review all the alternatives. From a weekend getaway for two to a full vacation, our travel experience can blow away the obstacles and let you focus on "You" and your family. By releasing your concerns, we can search for the ideal destination at just the right time for you.

I have used Cookie to book multiple vacations to Maui for my family. She is delightful to deal with…read moreand is extremely responsive, communicative, and flexible. She works hard to investigate the best possible deals, dates and hotels packages and handles changes and questions with a wonderful and helpful attitude. I call her for all of my travel needs and would recommend her enthusiastically. Thanks Cooke! You are the best!

From the owner: Globe Travel is a boutique travel agency owned and operated by Elizabeth "Cookie" Randall since…read more1985. Cookie has traveled the world and can make it easier for you to get where you want to go. She's been on over 100 cruises, traveled to 6 of the world's 7 continents and has helped tens of thousands of people with all the details of their travel arrangements so they didn't have to. Of course you can handle making a simple airline reservation or booking a hotel yourself, but if you want to arrange a destination wedding to Hawaii, Mexico, the Caribbean or to an Irish castle you might want to get some help from a professional. If you want her to design a custom vacation to Africa, Australia, Italy or anywhere around the world she'll take care of all the hassle and hard work, leaving you free to enjoy your trip.

Amanda put together a trip of a lifetime for my mom and I in Africa. We had seamless travel through…read moreSouth Africa and Zimbabwe. Our accommodations were above and beyond what we would have hoped for. Our Safari lodge Ulusaba was the perfect location to see all the wild animals. We even had an elephant drinking from our private pool! September was the perfect time of year to go with mild temperature and minimal bugs. Amanda made her self available for anything needs we had while we were abroad. Amanda has planned a few of my international trips and I plan on having her arrange my trips in the future!

Amanda Scout is not just a travel genie; she is a travel genius. There was a time when I might…read morehave whipped out Rick Steves and Lonely Planet and started making an itinerary and reservations. But either travel has gotten more complicated in the forty years since that was true, or my mental and energy levels have declined. Either way, if I'm taking a trip, I need knowledgeable help. I found Amanda to be the person to go to for that help. I recently completed a trip to New York City. I found the concept more than a little intimidating, so turned to Amanda for planning assistance. She found a hotel in a location that was both safe and convenient. Based on two or three conversations, she put together a detailed plan, filled with not only times, dates, places, and tickets, but with detailed information on what to expect at each chosen location and tips on how to get there. She also revised the plan based on changes I made in my plans. Unlike what I'd have found in a published guide, Amanda was always available to clarify what this or that bit of information meant. Her services were not limited just to planning, but to advice and problem-solving during the stay, including resolving an issue with the hotel within an hour of my learning of it and before I even reached the hotel. At times I felt as if I must have been her only client, so high was her attention level; but, in fact, she warned me on the day of the great worldwide computer snafu not to expect responses as quickly as I'd come to expect because she was shepherding people home from all over the world. (I still got my question answered in just a few hours.) Her follow-ups before, during, and after the journey told me that this was more than an occupation or a business to her, but that Amanda Scout genuinely cares about the quality of her clients' experiences.

Our experience reflects all the previous posters accolades. We were responsible for a large Navy…read morecruise reunion and put the project into Colby's hands. We and all those who attended the cruise reunion were extremely pleased with Colby's professionalism & personal attention. This occurred in 2010 and we have had multiple cruises since then. Recently we had to cancel 2 cruises due to a health challenge and Colby handled that as well. Now the crisis has passed & once we received the "all clear" we booked another cruise with Colby. Some day we will travel to his office just to say "thank you". Jean & Gene M.

Colby (the owner) is extremely helpful and always gets me the best deal while keeping my vision of…read morethe trip in mind. He can get me rates at half what I'd get on my own. His staff is friendly, personable, and knowledgeable. Booking through them is easy, fast, and affordable!

I went into this business to book our trip to Los Cabos, which was last minute and right after…read moreChristmas. Marci was not who I spoke with initially, but she came over and gave me some great insight as to where to stay, what to do and what to expect. The entire staff was great, our trip was great and I would recommend them 100%.

So let me tell you, be very careful and read your contract very, very carefully before signing it…read moreand agreeing to the terms. I was taken advantage of for not understanding hidden charges and fees that would apply. And the only explanation that was given to me, was that hidden fees allows you better accommodations and better rates on exclusive things that you cannot get when you book things on your own. HOGWASH!! It's an opportunity for them to overcharge, you!! Please make sure that you have thorough discussions about the itinerary before you agree to it and also review the cancelation policies of Avanti Destinations, because they are more of a rip-off and crook, with all of their non refundable fees then HighlandsRanchTravel. Neither one of these companies will provide you that information you have to take upon yourself to go study it. Bottom line... I will never use these scam

When my husband and I decided we wanted to do something special for our 20th anniversary we knew we…read moreneeded some help. Our financial adviser recommended Deb from Premier Travel Planners. I contacted Deb with some questions and what we were looking for and she responded right away with several options. The European river cruise we ended up deciding on was fabulous. Deb was there every step of the planning. She help us decide which cruise line to take after giving us several options and outlining the pros and cons of each. She booked the flights and arranged all of our transfers. The trip was seamless and all the extras she recommended were fantastic. Deb is not only a travel planner but she also travels all the time so she makes recommendations based on experience and what your preferences are. We are already planning our next big trip and will definitely use Deb and Premier Travel Planners to pull everything together.

The Croatia cruise itself was absolutely wonderful--the boat, crew, destinations, and overall…read moreexperience were fantastic. Unfortunately, my experience with the travel agent who organized the trip was very disappointing. At the beginning, communication was fine, but as we asked more detailed questions, her tone became increasingly impatient. In one email, she wrote, "Dana, let's try this again and let me explain this again to you," which I found unnecessarily rude and unprofessional. There were also some important communication issues. Our group of 14 was not informed about a $60-per-person port tax. We didn't learn about it until four or five days into the cruise when the cruise director announced it. The travel agent told us she was unaware of the charge, but I feel an experienced travel professional should make every effort to communicate additional costs to clients. More concerning was her behavior during the cruise. I personally witnessed her tell a member of our group to "fuck off" during an argument. The other woman was intoxicated and was yelling at her, so I understand that it was a difficult situation, but I still felt that response was inappropriate for someone acting as the travel professional for our group. I also personally witnessed her discussing members of our group with other people in the group, which I found unprofessional and uncomfortable. The London portion was also frustrating. My friend and I had planned London separately, but the travel agent decided to join us for part of the trip. She arranged a hotel breakfast without discussing whether we wanted it, booked a walking tour even though we had told her we preferred the Big Bus tour, and arranged a hotel garden tour that we had already indicated we weren't interested in. When we ultimately couldn't make the garden tour, her response was that it was "quite embarrassing" that we weren't attending. Those interactions made me feel that our preferences weren't really being heard or respected. What I found most disappointing was the lack of follow-up. Throughout the cruise, she never checked in with the group to ask how everyone was doing or whether there were any issues. Even after we returned home, there was no message asking whether everyone got home safely or how we felt about the trip. I want to emphasize that Croatia was beautiful and the cruise itself was an amazing experience. My disappointment is specifically with the travel-agent service. I expected professionalism, respectful communication, attention to the group's needs, and follow-through. Unfortunately, that was not my experience, and I would not use this travel agent again.

$40 AAA 1 year membership for 2 people each gets 4 tows if…read moreneeded! Convenient location if your in the area. Friendly clean office.

10 Years of Loyalty, Thousands of Dollars Spent, and AAA Couldn't Care Less…read more After 10 years as a AAA member, with six drivers on my account and thousands of dollars spent on roadside services, towing, and replacement batteries, I've finally learned how little AAA values its longtime customers. Last October, I purchased a replacement battery through AAA with what was represented as a three-year warranty. Less than a year later, AAA is refusing to honor the warranty because, according to them, the vehicle wasn't driven enough. Seriously? Apparently, AAA expects its customers to drive their vehicles a certain amount to qualify for a battery warranty. I was also told that these warranty conditions were provided to me at the time of purchase. They were not. What makes this experience particularly infuriating isn't simply the refusal to honor the warranty. It's the astonishing level of indifference I've encountered while trying to resolve the issue. I've spoken with AAA customer service, their roadside assistance division, and ultimately an escalation manager. Every attempt to get someone to take responsibility or offer a reasonable resolution has been met with the same response: absolutely nothing. Not one person seemed particularly interested in retaining a customer who has maintained a membership for a decade and brought AAA considerable business through six family drivers. I finally informed AAA that I would be canceling my membership at the end of the current term. You would think losing a longtime customer might prompt someone to reconsider. Apparently, AAA couldn't care less. Even their escalation manager demonstrated no interest in resolving the complaint. Here's what AAA has taught me: A three-year battery warranty means remarkably little when the company finds a reason not to honor it. And 10 years of customer loyalty mean even less. I used to believe AAA was a reputable organization that stood behind its products and services. This experience has completely changed my opinion. If you're considering purchasing a battery from AAA, I strongly suggest reading every word of the warranty and getting every condition in writing before handing over your money. Don't assume a three-year warranty means three years of protection. As for their customer service, my experience has been nothing short of disgraceful. It's difficult to imagine a company doing a worse job of handling a legitimate customer complaint. AAA has lost a 10-year member and six drivers over its refusal to resolve a battery warranty dispute. Congratulations, AAA. You've managed to turn a relatively inexpensive battery warranty issue into the permanent loss of a loyal customer. One star is one star too many.

I first approached Tracy and Joyce on 23 March 2024 about planning a vacation to Australia. Tracy…read morethen developed a travel package with Travel2 that included sightseeing in areas that interested me with hotels, airport transportation, etc. It looked good at first, but then I started noticing inconsistencies. One that stood out was an ICAR charge for 35 days, which did not make any sense since I was to be in Australia for only 23 days. They never even explained to me what ICAR was. I started itemizing my expenses on a spreadsheet. Now, I had no illusions that I'd match the quoted price exactly, but the travel package they quoted me was about $5000 more than what it would be if I booked everything myself. The last straw was when I asked that my Kuranda Scenic Railway ticket be upgraded to Gold Class. That would have added $150 to my package. Their revised quote added $1463! With time running out, I ended up booking everything myself. I have to conclude that either Travel2 and/or Time of Your Life are inept or they are dishonest and were padding the bill. If any of you are working with them, I'd suggest you carefully double check their quote by seeing how much it would cost you if you booked everything yourself.

I use Brittany for all our beach vacations and she's wonderful!! I know when she schedules our trip…read moreeverything is taken care of and it'll be a great vacation!