Never board your parrot here. I wish I could give less Your Basic Bird less than one star. My two lovebirds Indy & Kiwi have been part of my family since I was in elementary school, they even moved here with me for college (UC Berkeley). I don't like to write negative reviews, but it has been one year since this happened & one of my birds has not recovered from his stay here. He never had any issues prior to this stay - this is not the first time I have boarded my bird somewhere or left him under the care of another person.
I have boarded my parrots with Your Basic Bird twice. My birds were fine during one of the stays, I was told they were taken to someone's house, my birds were happy after the stay. I trusted Your Basic Bird after recommendations of a school friend who owns a conure & leaves him there when she goes out of the country, but also mentioned he is taken to someone's house. I was initially happy bc I had never seen a shop so focused on birds, there was nothing like this in my hometown. I also ended up trusting this place due to its 4 star rating online at the time, but mostly due to the fact that I was pretty new in town & didn't know who to leave my parrots with.
Upon return, I found that both of my birds were extremely stressed & anxious. I had never seen either of them like this. I assumed that maybe they didn't like the ambience since there are so many birds all screeching at once. After unpacking, I finally played & caught them to calm them down & give them cuddles/pets the following day bc I kept noticing them both sort of pointing at a spot on their wings & making a weird screeching noise that I had never heard them scream in the 15 years that I've had them. Another reason I was curious to examine my birds was bc I noticed a bit of left over blood that seems to have not been cleaned up completely.
I noticed that some of their main feathers had been PLUCKED/RIPPED OUT, not in the way parrots do when depressed/self-mutilating, I've seen parrots who pluck before since I have volunteered extensively with animals at different shelters & rescues throughout my life. This was done by a human especially bc it was the same 3 feathers on each birds wing. Indy & Kiwi never plucked before then, & even if we tried to assume that the birds might pluck themselves, it would've been in a random fashion, not on the same spot, the same three important feathers on each bird. When I noticed this, I started crying. Nowadays, thinking of someone there grabbing my birds & plucking their feathers out of frustration or anger while I was gone makes me teary eyed.
As a kid, I used to read a lot about lovebirds since I wanted to learn more about my 2 new friends. I remember reading that there are certain areas that you shouldn't cut, especially not pull out bc it's the pain equivalent of pulling out a human nail from a finger. THERE WERE THREE MISSING FROM EACH OF MY BIRDS. IMAGINE THE PAIN. This is animal torture/abuse.
If a parrot is misbehaving based on caretakers judgement, there are so many ways to deal with it without causing pain. Thinking about someone pulling out my parrots feathers is devastating since my bird Indy is such a darling cuddly sweetheart. His only issue is that he is quite the escape artist. Kiwi is a bit of a biter due to her continual need to be protecting a nest/food bowl. But both of these qualities were mentioned to Your Basic Bird before the stay & they said it was fine & that it was normal/expected & didn't affect their eligibility to stay there. There was no problem during the other stay & no problems for my friend, this was so unexpected. If an animal had been aggressive that caused someone to get mad, it is still no excuse to cause a pet so much pain. I have volunteered at a shelter & sometimes there are aggressive animals that might scratch or bite, doesn't mean I get to take out my frustration on them. This is one of the many things that could happen & people are told this before going into animal care.
IF YOU DON'T HAVE THE PATIENCE, THEN YOU SHOULDN'T BE WORKING IN ANIMAL CARE.
I was a very young unexperienced college student away from home for the first time in an apt off-campus. I didn't know who to talk to. When I called, they didn't exactly deny it, they just said they didn't know who looked after my birds.. If it were now, I would have considered legal action. Not so much bc of my parrots bc the pain cannot be undone, & there is unfortunately no way to explain to them to what happened or make up for it, but bc NO ANIMAL SHOULD GO THROUGH THIS. Indy never recovered. I have very strong feelings against Your Basic Bird bc everyday is potentially a last with my elderly birds & to think they were handled in a torturous way sickens me.
Unless you are desperate & don't have any other option of where to leave your parrot - & if they say your parrot will be taken out of the store, don't leave your parrot here.
Pay attention to the one star ratings. This is not okay. read more