1. Young's ServiceMaster

0

West Richland, WA

Young's ServiceMaster

1.0 (1 review)
Open • Open 24 hours
Updated a few days ago

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Services - Young's ServiceMaster

Damage restoration

Environmental abatement

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7 years ago

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Kustom Restoration

Kustom Restoration

(10 reviews)

The company lied about offering financing, otherwise I would never have agreed to the work…read more "The work" they performed was minimal: cutting some drywall and discarding it, peeling up my floorboards, spraying a substance on the subfloor, and running a fan for nearly six weeks. The workers were only in the house three times for a grand total of about four hours. Crucially, when they left, the remediation work was NOT complete. Another company had to be brought in later to finish the job, which involved properly replacing rotted, moldy floorboards with new ones. That said, around week two--before the work had even progressed a quarter of the way--they sent a bill for nearly $7,000. The person I met with initially had quoted a price of under $2,000. For reference, the actual proper remediation work they failed to do only cost the second company about $450. In short, this company took a ton of money for almost no work and, despite their job being to remove it, left mold in my home.

A customer of mine recommended Kustom after my washer overflowed .....if nothing else, I was told,…read morehave them measure the moisture. So I did, and had the pleasure of meeting Miguel Lopez. He was on time, friendly & knowledgable. I've worked in customer service for over 40 years and Miguel knows how to give good customer service! He said he'd work me up an estimate. As a single woman, I am always leery about being taken advantage of, because some businesses have no shame. The estimate came. I had some questions, he came back...on time, just as friendly as the last time, but this time he had a co-worker in tow....Sylvester. I wish I got his last name, but what a guy! The most respectful & pleasant kid I have met in a very long time. (By "kid"...he was mid-20s) These guys were awesome. I can't speak toward the work or the finished product. Circumstances outside my control prevented me from moving forward. But I know who I'll call.... Patti S. Kennewick, WA

Young's ServiceMaster - damagerestoration - Updated October 2026

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