10/10 recommend! The price was right, but the customer service is what will keep me rebooking with Williams. SO friendly and accommodating!

I cannot recommend Williams Carpet Cleaning highly enough. The five stars I gave them is apropos because you get five star customer service and a five star cleaning at great reasonable prices. Randy and his team were courteous, prompt and knowledgeable. l had a situation where I had carpet that was less than one year old with cat urine from two cats I recently adopted from the shelter. I tried to treat it on my own, but the carpet remained discolored with an extremely unpleasant, pungent smell. After searching for a carpet cleaner with great reviews, I found Williams Carpet Cleaning and Randy exceeded my expectations! My carpet looks new again and no one suspects that my rescue cats have done anything in that room but lounge...an additional testament to Randy's technical knowledge, skills and abilities. If you're looking for quality work, at fair prices, performed by a knowledgeable, professional and courteous individual, give Randy a call! read more

Amazing professional service. Highly recommend to turn your carpets into new again!!!

I used this company for the first time. I was looking to have my living room carpet restreatched. Scheduling was a breeze, they were very accommodating, professional and nice. They arrived early and got the job done. They did a fantastic job. I'm extremely happy with the outcome. I will be using Williams Carpet Cleaning for all future jobs. read more

Randy was great. He was on time, fast and even made time to add another room and a flight of stairs. Carpets came out nice and clean! He even worked on a Saturday to accommodate our schedule read more

We've been using Williams carpet cleaning since 2001. They're fast courteous and accommodating. Randy goes above and beyond to make sure your carpets look and smell like new. We tried a competitor (zero Rez) after seeing a cheap price advertised...what a mistake! They didn't even come close to getting the carpets cleaned like Williams does. Stick with Williams if you want a quality cleaning. read more

I love these guys! A hardworking family operation that I feel is the best in the area. There is another Prosser carpet cleaner I used only once and the owner was rude..he also showed up at 9 pm with a 5 pm appointment.. Well these guys are terrific!!!! read more

Williams did a wonderful job cleaning my area rugs and dove grey couch. The tech was very thorough and professional. After two dogs with unlimited access to bring in mud and dirt I didn't think it was possible for everything to look good as new, but it really does! I was impressed enough to sign up for yelp to leave a good review. I will definitely use their service again. read more

Worst attitude ever very rude. Was called by carpet tech asking for directions to my home... tried to explain then he lashed out due to lack of knowledge of the area, so very unprofessional. I then call the main office to make aware of the issue and to my surprise the female who answered could have cared less. I will not ever in my life call these people again. Theres a reason why they are cheap... i wouldn't let them do my carpets if it was FREE!!! read more

This company is terrible. We had an appointment today to get our carpets cleaned before we move tomorrow. My girlfriend waited for them to show up and they never did. She finally called to see what was going on and they told her they will not be sending anyone because there technician injured himself. I understand the injury and being short staff, but the lack of communication and the rudeness of the office staff is terrible. Since I'm leaving I won't have to worry about using them again, but I would recommend using a different company. read more

Great experience today with Williams Carpet Cleaning in Prosser, Washington. The carpet had severe staining from years of pet traffic: brown, matted, ground-in stains which a strong odor...extremely unpleasant. One phone call to Williams Carpet Cleaning got us a firm price quote and an appointment for the next week. The cleaning van arrived at 9:00 AM on the day appointed, and the technician, Curtis, was friendly and efficient. In less than an hour he had cleaned and deodorized the master bedroom and bath, hallway and living room. We had moved the dining room table and chairs outside to the carport, but that was all that we moved. Curtis worked around all the remaining furniture as we had requested. The carpet looked wonderful, including the badly soiled hallway. The final price was exactly what had been quoted: $179. Well done, Williams Carpet Cleaning! read more

Worst service ever! Should have done it myself or tore the carpet out and replaced it. Rude people who appeared under the influence of something. Horrible! read more

Horrible business. Had them clean our carpet and repair carpet while moving out of a rental. Our landlord told us to set it up and she would pay for it. We were trying to be nice because our landlord is elderly so I paid for the repair. Few months layer we got another bill for $150 for the cleaning. I called explained to the lady that the landlord was suppose to pay for the cleaning that the carpet cleaner even talked to her and got the ok. Not to mention I even mentioned to her that I had proof that she had already taken the $150 out of my deposit which she was not suppose too! There secretaries response was if we don't pay it she will send us to collections. The bill isn't even in our name!, read more

Horrible customer service! Had our carpets cleaned and some repairs done. The carpet cleaners were nice, although I don't think our carpets look a ton different than before. The repairs were awful!! We had some carpet stretched and a small area patched where the dog had chewed. He barely stretched the carpet in the master closet, and not at all in the living room where the damage was. He used the tiny piece of carpet he stretched from the closet and attempted to glue it down to cover the damage, burning our pad in the process. The area the dog chewed was on the edge, and should have been able to just stretch past and cut the damage off. Which, when we had someone else come out to fix their mess, is exactly what he did. I called to discuss this with the owners, and were told they couldn't get out to look at it for nearly a month. When I told her that wouldn't work, she told me "Well, I just don't know what you want me to do about it". She repeated over and over that I didn't tell her it was pet damage (which I did), and that he probably did the best he could. Well, his best looks terrible!! Finally, after some pushing on my part, explaining how I didn't feel we should have had to pay for work that wasn't completed correctly, she said she'd "get me a little check in the mail", emphasis on the word little! Got the check, and it wasn't even 1/3rd of what we paid for the crappy work. Will never use them again and wouldn't recommend that anyone else does either! read more

They were on time, polite, friendly. They cleaned a chair and made it look new and did a great job on my carpets. I will use them again and recommend them. Diane. read more

Lady was friendly on the phone. Technicians were not friendly at all. Claimed our carpets would be dry in a couple hours. When they left they told us 6 to 8 hours. When I called to ask if they could leave fans she acted annoyed and said they couldn't because the fans were in prosser. She then said I would have had to request them to be brought. I was never asked if we would need them. I was supposed to know the right questions to ask I guess. Technicians must have not been careful because a piece of the doorway was broken after they left. The carpets look great but the customer service could be better. read more

I have used these folks for 8 years and up to 2 years ago I would have given them 5 stars, and told every one I know how great they were I was lucky enough to have Randy the owner do my carpets a number of times, his hired operators were also very competent cleaners. But I am sorry to say that the last time I used them will be my last. The quality of operators they have sent in the past 2 years are no comparison, and the results show it. In pasty years the carpets were left deep cleaned, no stains reappearing in the same spots. The last time they were not removed in the first place. I had a bad stain which required special treatment, after the operator was done some color remnants remained. He said he had done his best. I put I white towel on the stain and immediately blotted up dirty substance. This was the same case in a high traffic area and a number of other areas where regular spills had occurred. He just didn't have the time or knowledge or something to do a proper job. Maybe I just need to ask if Randy is still working. read more