These guys were amazing! Answered promptly. Were able to come help right away (water intrusion in…read morebasement). He updated me when he was slightly delayed in arriving. They worked quickly getting things resolved. In short order, the water was gone, things were cleaned up, and fans set to dry it all out. He was very thorough and checked areas of the basement we hadn't thought to check because there was no visible water intrusion but the sensor was picking up moisture so he put a fan on it. Their quick response, clean up, fans, and expertise were well worth what they charged. They followed up and double checked how things were going a couple days later. Very happy with them! Frankly hope I never need them again but it's nice to know they're there if I do.

Ben came out when we had a leak in our kitchen. He came within twenty minutes from when I called…read more They did a great job getting us back together in record time. Thank you Julie

Excellent experience with Shane Pew and his crew representing restoration 1. Professional,…read moreefficient clear communication during the whole process. I know we had multiple crews that I didn't get a chance to meet, but Bryan and Dylan showed up quickly and eminently introduced themselves with confidence and professionalism. Based off of my experience I had no reservations about them working in vicinity of my wife and young kid during the work day.

BEWARE!!! Do not sign a contract with Restoration 1 on their digital Note Pad. They fraudulently…read morechanged the wording to benefit them on mine. They are not a trust worthy company. Avoid them. They will make it seem desperate and take advantage of your duress in fraudulent and unethical ways.

We had a catastrophic plumbing leak. Home had only been empty for two days, in that time 3…read morebedrooms, a hallway, and bathroom were saturated. All the flooring was puddled - waves on the water in our master bedroom. Obviously, we freaked out, called a friend and got a recommendation for France. They were at the house within 4 hours and got to work with industrial dehumidifiers and fans. An isolated 'dry space' was created. It took a full week to fully dry, but they had sophisticated equipment to show areas that still needed time. This was infinitely valuable, long-term. Drying work was done by we'll say Team-1. During drying, Team-2 restorers were assessing damage and creating a very detailed repair plan. They negotiated this plan with our insurance, settling on a full-value payout. Team-2 was flexible in using the insurance money in the highest-value way possible. Repairs did take 6 weeks, but we're in a rural area, and the repairs totaled over $30,000. It was a big job. Further, we had a holiday deadline and France found a way to meet it. End of process, everything got fixed, on time, and we weren't out any more money beyond our deductible. Hopefully, this will be our one and only interaction with a major homeowner claim, but if another ever happens I wouldn't hesitate to call France.

Not honest. They set a budget with the insurance company for my flood but didn't stick to it. No…read moredetail for me to check. Lots of things had to be redone cause they did it wrong the 1st time. Example: they installed the furnace room door so it opened inward covering the furnace so it cover the service when door opened. That was not how it was initially installed. They didn't put doorknobs on folding openers and had to plug the hole made and start over. They installed doors then had to uninstall and take back down for new paint , etc. Poor communication throughout the project. Took nearly a year. Lots of delays and ABSOLUTELY NO COMMUNICATION ABOUT GOING OVER WHAT THEY AGREED TO WITH MY INSURANCE COMPANY. NOW I'M SUPPOSED TO PAY ?$8,000+ no questions asked over and beyond what was agreed to. Don't use them. You'll regret it!

DID NOT COMPLETE WORK THAT WAS WRITTEN INTO CONTRACT. Only partial repairs were made to satisfy…read morebare minimum of what Insurance requirements were or what change orders they dictated to Insurance Company. Zach, the Project Manager, only visited residence once for an Insurance Claim that was well over 1/2 million $$$. Very shady and misleading business practices, Do yourself a favor & look into other Restoration Companies which emphasize integrity, transparency, and high-quality service in their restoration efforts.

To the owner, who responded to my previous review... You've obviously never heard of an online…read morealias. I'll gladly post pictures of the shoddy work to prove you're dead wrong about not painting over mold. The speed at which the crew performed the work there's no way they could've done as you said. It's my opinion your business took advantage of a female homeowner because they knew they could.

Mr. Mendez did a phenomenal job replacing some drywall in a condo bathroom we just bought. It…read moreseemed people had soaked the wall outside the front and back of the shower, and rather than replacing the drywall they had surface repaired it just to make it temporarily look better and we called Martin just in time because mold had started forming. So he replaced the drywall in both areas and did a fantastic job -looks like new! He was so friendly and down to earth, and we were completely comfortable with him. He even helped give tips to me for some of the repairs and touch ups we're doing. I highly recommend him, and I wouldn't call anyone else if I needed drywall work again. It's so hard to find good, reliable people these days, so Martin is a rare find!

7 years later and no cracks anywhere. I am using them again on my new house. Martin is so easy to…read moreget along with.

Out of many sub-contractors who have worked on our home this is the one that has surpassed my…read moreexpectations and finished the job as promised! And the only one I don't hesitate giving a 5 star review. They are also the only contractors who took initiative to protect our floors and other home furniture prior to beginning their workday, everyday. I can't begin to say enough good things about Lauro, owner of Omega and his team. They are respectful, honest, considerate, clean, timely and very detailed oriented, which was the key to my satisfaction. They took the time to go over job specifics with me (on a daily basis) to make sure we were getting what we wanted and that the job in the end was to our expectations. And most importantly they are capable of making STRAIGHT lines. (You be surprised to know that many can't and leave things looking sloppy). Lauro is very responsive to phone calls and if not available to talk he always got back to my messages promptly. We hired Omega to do drywall work including: removal of wallpaper, texturing, retexturing, reframing, painting and a very small amount of tiling. They are very price competitive. Not every day do you have a team of guys that work well together and are so respectful. Thank you, Lauro, and thank you so much to your team for making our home look beautiful. It was a pleasure working with you and your team. They specialize in: "Water & Fire Repair Service, Interior & Exterior Painting, Custom Drywall, Customer Satisfaction Guaranteed, Quality And Integrity, Custom Painting, 15 Years Experience, Stucco Repairs & Projects" copied from - http://local.yahoo.com/info-122014558-omega-wenatchee .

Very little attention paid to the details. When hanging the drywall, they damaged electrical boxes,…read morecut wires, left 3" gaps along the bottom, used a 3" hole for the 1/2 water pipes. Refused to communicate after the issues were presented. Stay away from Omega.