waterworks came out next day after I called. They were on time called ahead to verify that I would…read morebe home. Bryan the service tech was very polite and knowledgeable about my plumbing issues. I would highly recommend Bryan and. the waterworks crew for any of your plumbing problems. Thank you so very much

Called for drain cleaning. Professional, knowledgeable, and fair pricing. I would hire them again.read more

Great service, great price. Job very well done, quick and efficient. Used them for my last two…read morejobs and have no complaints.

Great service, reasonable prices and did a thorough job. Cleared several slow drains and replaced…read moreshower head.

I started using Universal a few years ago, But luckily…read morehaven't needed them in awhile! The staff comes out quickly and will warn you about emergency charges vs regular. I appreciate the knowledge the workers bring, they usually understand some of the older setups I have in my house and what they are the way they are. The staff is respectful, always covering shoes and explaining everything really well. Prices may be slightly higher than other places but having an expert install things correctly the first time is worth it. This round I had them replace a basement toilet, fix a not working faucet and diagnose water pressure issues.

Oh man, thank God for these guys. My friend's sewer was backing up in her basement, and she thought…read moreit was because her youngest had flushed butt wipes. Chris came out next day and snaked the drain all the way out to the road, and it ran clear. The cost for the Visit and the clean out was very reasonable! Chris suggested that if it happened again, she should have them come out and look with the camera. He thought maybe it was an old sewer cap that had fallen down there and was blocking the line. Sure enough, a couple weeks later, the sewer backed up again. So today (next day service), Arthur came out and sent a camera down.... they were right! it was an old sewer cap blocking the line! There's no real way to get it out easily, But Arthur managed, using a magnet. Immediately the sewer drained! so hopefully that is the end of that problem. the cost for today's visit was again incredibly reasonable. Good guys. Fast work. Well trained and knowledgeable! Very fair price! Highly recommend!

Extremely overpriced. Consistently 3-5x the cost of other quality providers. I'd avoid.read more

When they tried to fix my toilet, all poop and pee and throw up came from out of my toilet, I can't…read morebelieve this this is unacceptable. My toilet has so much stuff overflowed they had to take my toilet out and replace it with another one. I can't believe this do more and better plumbing thank you.

For anyone having MTP come out on a warranty call, I want to add some context after reading prior…read morereviews. MTP was the second contractor assigned for a leaking water heater. My experience with the warranty company has been extremely frustrating, but it's important not to place the warranty company's limitations and process failures on the contractor. The technician who came out was phenomenally observant, knowledgeable, and refreshingly honest. He explained what he saw clearly and professionally, without sugarcoating or upselling. I greatly appreciated that approach -- he told me what was actually going on, not what I wanted to hear. We ultimately chose a cash-out option, but that decision was driven by the complexity of coordinating separate floor repair with removal and reinstallation of the tank -- not because of anything MTP did wrong. It's also worth understanding how warranty work operates. Contractors like MTP are dispatched across large service areas, which can make scheduling challenging. As someone who also works across multiple counties, I understand that reality. Most importantly, warranty companies often do not cover reconnection or reinstallation costs the way homeowners reasonably expect. This is embedded in their contract language and results in "modifications" being classified as non-covered, even for like-for-like replacements. That is not the contractor trying to add charges -- it's how warranty companies structure coverage to limit their costs. Knowing this going in may save homeowners a lot of frustration. Based on my experience, MTP handled their part professionally and honestly, and I felt it was important to reflect that in a fair review.

Total trash company that makes most of its profit from contracting with American Home Warranty…read more They did absolutely nothing to fix the problem with my rattling garbage disposal. The garbage disposal should have been replaced. It wouldn't surprise me that part of their deal with American Home Warranty is to do the bare minimum rather than get the warranty company to pay for a full replacement. I ended up not renewing with American Home Warranty and won't use it again until it stops contracting with scam companies like More Than Plumbing. I hired an actual professional plumber who installed a new garbage disposal.

Mike answered after hours which I thought was cool, he was really nice however his workmanship is…read morenot worth what I paid, $209 for an hour of his time. My complaints include ; 1. Instead of using elbows like the previous set up he just used straight copper so the pipes don't sit up against the wall and they are sticking out on an angle (I hope that's no issue in the future ) 2. he did not clean up after himself- he left the soldered silver pieces all over the sink. 3. He did not secure the faucet to the utility sink underneath with the screws so it was moving back and forth, 4. He unscrewed my fire alarm because the heat from soldering made it go off and he never put it back on!! 5. The left side is leaking where the faucet screws into the copper pipe. 6. He asked a "favor" that I give him 5 stars to get business with a story of how Google took down 150 reviews and he was sick last year. Now, the reason I chose him over other people is because of his reviews of " doing quality work, picking up after himself, competitive pricing " and now I feel like I got duped because I did not experience any of that , I feel like he may be a phony. Mike was nice but when I'm paying for a service I shouldn't have to pick up after you. Granted I understand maybe he wasn't small enough/ older to get under the utility sink and screw the faucet in place but he could have told me. There is no excuse for not screwing the fire alarm back in! What if I were elderly and was unable to clean up the metal pieces everywhere, screw in my faucet or screw my fire alarm back in. Of course I did not know any of this was an issue until I went to actually use the faucet - it moved forward and backward, the metal was all over and I look up and the fire alarm unplugged. This was not worth calling him back for as I could fix it and I'm not going to have him fix the leaking pipe either as I do not trust any longer.

I had Mike come out because we had a toilet leak on the second floor. Ceiling was a mess from the…read moreleak. Mike replaced the toilet seal and problem fixed. I have had Mike out on a number of issues and always a 100% great job. By the way he is a Super nice guy and will always show up for your issue. His rates are very reasonable and with no up charges...Thanks Mike. Len L

I have a business in Mount Clemens and we had an emergency situation with the toilet (couldn't…read moreflush it) I called Triple C's and he came within the hour and fixed the problem - showed me how to fix it also - and didn't charge me. Excellent and speedy service!! All of my employees are grateful!!

Very impressed!! Triple C's went above and beyond to help our family. Not only was he able to fix a…read moreVERY difficult sewer line issue in our old, but new to us, home, but he was by far the most reasonable with prices. The work they did for us and our home, that other local companies would not do, saved us THOUSANDS of dollars! We will definitely be calling them back if we need their help, and we always recommend them to our friends! Thankyou!

I would give them 100 stars if I could. Tom and his crew are true miracle workers. We were in a…read moredire situation over the holidays, and not only did they accept the job, they completed it within just a couple of days. Meanwhile, a well-known national company never even returned my calls. Tom was an absolute pleasure to work with, even though I was over 1,000 miles away. I will recommend them to everyone I know. Thank you for helping us during such a difficult time--we are forever grateful. (So glad I found them on Yelp!)

Tom did a great job cleaning and remediating all mold I had in the attic and basement to the buyers…read moreof my home expectation. Highly recommend!

Let's do the timeline. Thursday, 9pm - Hot Water Heater dies. 10:30pm Searching online for quotes…read moreto see how much it would cost to have it done rather than to do it ourselves. (Pay for immediate, or pay in our own time?) Submitted project request on HomeAdvisor. Within a few minutes I got a phone call from Steve. I explained the situation, asked about options, and he gave me explanations, costs, and time frames. My husband and I discussed, and we called back 30 minutes later (Steve said it was okay to call him!). 11pm We have an appointment scheduled for him to install the new heater around 1pm Friday. Friday, 11am Steve texts me to let me know he's running late. I appreciate that. It's not two minutes before he shows up and then he's letting me know. 2:15pm and he's here, dealing with our tiny utility basement, getting the new heater down, replacing, and making sure everything is correct. 3:45pm he was done and gone. In less that 24 hours we had a brand new hot water heater installed, the old, broken heater was gone (all part of the service), and all was well. Service was nice, polite, efficient. And honestly, you couldn't ask for a better response time from anyone. Since buying our house four years ago we have had three plumbers (Steve/Purity being the third). There's a reason we never called the other two back. (Idiots!) Any plumbing chaos in the future and we'll definitely be calling Steve back.

Please, please, please DO NOT use this company! Steve came out to our Royal Oak rental home on…read moreNovember 20th to address a backed up drain in the basement. He snaked the laundry tub and two floor drains for $375. He also claimed there was no venting so he added an air admittance valve on the laundry drain for $375. I asked why Nelson or Roto Rooter never mentioned the venting before (and we have used them several times over the course of 25 years) he said "because they are not plumbers and don't know what they're doing". RED FLAG. Total was $750. Two weeks later, the drain backed-up again. This time I called Nelson Brothers. They came out immediately and removed two very large tree roots in under 15 minutes from the stack with a 3" cutter. When I asked Steve what he found when he snaked, he said 'paper wipes' (paper wipes are never used in the house). When I told him what Nelson found, he countered and said he pulled out 'a ton of stuff roots wipes paper'. I then asked if he showed what he removed to the renter, and he said 'I bagged it up and thru it out like I always do. I probably snake 10 - 15 houses a week so it's hard to remember each one and details.' I then told him it would be right, fair and honest to refund us the $375 for ineffective snaking and he said 'I don't know how you could know that'. He also said could come back out and jack hammer the basement floor to re-pipe and that comes with a 5-year warranty!!! When hiring him, I only looked at the Google reviews, not Yelp. Please take all these 1-star Yelp reviews seriously and save yourself a lot of time, frustration and money.

Our shower was leaking, so we called Kauer & Son. Robert came out and was extremely knowledgeable…read moreand polite. He took the time to make sure we understood the repair process before he left. Plumbing work can be costly, but I highly recommend this company. I will absolutely use them for all future plumbing needs!

Bought an 8 year old house that needed a bit of work. Replaced a sump pump and put in a back up…read moresump pump. Also did a host of other projects - updated hoses to appliances that were old and should have been replaced, put a drain pan under hot water heater and took care of various bathroom issues - seals and drains that were not in good working order and needed to be replaced. I particularly appreciated the detailed estimates that were provided. Was responsive and cleaned up everything. Would recommend.