For anyone having MTP come out on a warranty call, I want to add some context after reading prior reviews. MTP was the second contractor assigned for a leaking water heater. My experience with the warranty company has been extremely frustrating, but it's important not to place the warranty company's limitations and process failures on the contractor. The technician who came out was phenomenally observant, knowledgeable, and refreshingly honest. He explained what he saw clearly and professionally, without sugarcoating or upselling. I greatly appreciated that approach -- he told me what was actually going on, not what I wanted to hear. We ultimately chose a cash-out option, but that decision was driven by the complexity of coordinating separate floor repair with removal and reinstallation of the tank -- not because of anything MTP did wrong. It's also worth understanding how warranty work operates. Contractors like MTP are dispatched across large service areas, which can make scheduling challenging. As someone who also works across multiple counties, I understand that reality. Most importantly, warranty companies often do not cover reconnection or reinstallation costs the way homeowners reasonably expect. This is embedded in their contract language and results in "modifications" being classified as non-covered, even for like-for-like replacements. That is not the contractor trying to add charges -- it's how warranty companies structure coverage to limit their costs. Knowing this going in may save homeowners a lot of frustration. Based on my experience, MTP handled their part professionally and honestly, and I felt it was important to reflect that in a fair review. read more

Total trash company that makes most of its profit from contracting with American Home Warranty. They did absolutely nothing to fix the problem with my rattling garbage disposal. The garbage disposal should have been replaced. It wouldn't surprise me that part of their deal with American Home Warranty is to do the bare minimum rather than get the warranty company to pay for a full replacement. I ended up not renewing with American Home Warranty and won't use it again until it stops contracting with scam companies like More Than Plumbing. I hired an actual professional plumber who installed a new garbage disposal. read more

First the contractor did not pull a permit for my water heater installation. They told me a part which clearly shows on the installation manual as a part of the installation. It did not say optional drip pan Because I DID NOT CATCH IT (not a twp inspector) and ask extra for it, it's not there. I am in violation monthly now because they want $800 to fix it! SHAME SHAME SHAME ON YOU read more

Terrible company! Major integrity issue with the plumber they sent. If assigned by American Home Shield for your repair, request another vendor. read more

Sub par to say the least. Was connected with this plumbing company through a home warranty company and it has been one problem after the next. I still don't have hot water but if you call (someone will answer from home) you will not get any answers. The left doesn't know what the right is doing. This company plays the "Modifications" game like they all have started doing with home warranty companies. My advice do not use this company. Go to Home Depot and hire someone there. read more

Sent by American Home Shield for a slow drain. More Than Plumbing said the cause was roots in the line which wasn't covered by my home warranty and the cost would be $2,800 to clear the line. I was surprised at this since I'd had a huge plumbing issue 6 months earlier and I knew my line had been replaced, but I believed More Than Plumbing and tried to schedule the work. I called repeatedly for days and no one answered. This was a blessing in disguise, I ended up calling another company who put a camera down the drain and showed me that my line was totally new pipe and there were absolutely no roots. The issue was some sludge buildup from the washing machine, I was sold a $40 gallon of enzyme sludge cleaner which solved the issue. I ended up cancelling American Home Shield over this and More Than Plumbing is just a fraudulent company, stay away!! read more

AHW assigned this sub par contractor to respond to an issue called in. They sent a text after48 hours, on Sunday evening stating they would be arrive 0800-1200 on Monday. As a courtesy, a response was sent immediately acknowledging in agreement. 1100 The next morning a text was received and they said they got the response too late to schedule. T hey would call next time they were in town. (1. they didn't request a response 2. the response that was sent was sent 16 hours previous to them canceling). Based on all the reviews on three different platforms, plus the better business bureau and home advisor, we dodged a bullet. I'll never accept them or recommend them. Their reputation is not acceptable. read more

The jury is still out, went through this company through our home warranty company. I will say my first quick visit the tech that came out was pleasant though when I got the report it wasn't factual, and the claim was denied. I disputed it and they re-Instated claim and sent out the same tech, he was still pleasant, though afterwards no receipt was given after the second visit. We are unsure of exactly what we paid for, there was an additional amount charged outside of the home warranty coverage. I have requested the receipt several times and no response, we have also requested through the home warranty company to clarify what we paid the additional $383 for. I would say we are less than a week in so it appears the issue is fixed though no receipt and communication is only text messages after you call the phone number. I will monitor the repair and receipt and update the review as needed. read more

Still trying to get a hold of someone at More Than Plumbing. My home warranty company confirmed my parts were available 2 weeks ago. I call them daily trying to get an appointment for installation. I have reached someone twice who told me they "don't just come to my neighborhood" unless they have other appointments in that area and that someone would be calling me to make an appointment. I am impatiently waiting....going on a month without hot water. Begging the home warranty company to reassign my service request to a plumbing company with a little customer service. read more

Worst service ever. After 10days of opening a water leak request finally they updated in website of AHS that service got denied even though contractor never showed up, never called me nor picked my call, Cz of them now the water caused more damages to the drywall. They was keep referring to old problems. Find somewhere else Thts reliable. Not recommended at all. read more

More Than Plumbing - They never pick up call or response back - Plumbing Near Me - Mount Clemens, Michigan

If there is 0 Star option i will select that. Worst service in Plumbing business I have ever seen. This contractor always gets assigned to my house from AHS and never solves the problem fully. Last week I raised Service request with them and they cancelled that Service request without even informing me. I was charged 75 $ and they told AHS that my issue does not exists as i didn't picked the call. Reality is there is no Missed call on my phone. "more than Plumbing" Don't play around with customers. read more

If I could have given them a 0 I would have. I had black stuff coming out of my drain, my kitchen sink was stopped up and over time a build up. They sent these two guys to fix the problem and all one guy did was stick his hand in the stuff that came up to find floor drain and they couldn't even get the trap open so he could snake, so he said call First American warrant because someone has to go on roof to snake out because they didn't have the equipment . Well they denied the request because they don't do that.Thank God I had just got American Resources and call them and the next day someone from Hartman and Son came and opened up the two Traps right away and went through the floor drain where that black stuff was and snaked it out. People from More than Plumbing only came with tools that We had ourselves. Worst company ever. My advice don't use them, they did nothing , wasn't there 20 mins. read more

More Than Plumbing - Plumbing Near Me - Mount Clemens, Michigan

Just talked about what they could not do. I think a leaking toilet would be very important to stop. I went through my warranty company and instead of repairing what was covered he went on talking about what else could be wrong. Cut the two screws that hold the toilet down handle my toilet like a rag dool and left telling me to call my homeowners insurance. Why not just repair what the warranty covers and if there is anything else I need to do let the homeowner deal with it. Do not want that tech in home again. read more

Troy installed a water heater at my home recently. He did a great job. The process was much quicker than I expected and they left the area clean. Troy also stated I could contact him if I had any questions. read more

I would give More Than Plumbing 0 stars if I could, because that's what they deserve. They were assigned to me through my home warranty, or else I would have never considered them given their many abysmal reviews. One of my showers had poor water flow on the hot water side. The technician Troy was very dismissive of my suggestion that it could be due to a broken shower cartridge (a very common problem which presents exactly as it did in my home). Instead, he claimed that this was a water pressure problem, which made no sense. He said that he had "no access to pipes" and left within 5 minutes of arriving. That five minutes and wrong diagnosis cost $100. At best he was grossly incompetent. At worst he was fraudulent to make a quick buck. My repeated calls to their customer service afterwards remained unanswered. I called another plumbing company for a second opinion, and they quickly suggested it was a shower cartridge problem, and the problem was fixed. All home warranty companies should terminate their contracts with More Than Plumbing, because they are costing customers time, money, and unnecessary frustration. read more

Project: Toilet leak Had a great experience with Mike from More Than Plumbing. He was professional, friendly and knowledgeable about our toilet leak. He answered all of my questions, provided options and context around possible solutions and made sure everything looked better than when he arrived. Would recommend him to anyone with a plumbing need! read more

Very disappointed with this company, Johnnie came out on June 24th and told me that the main sewer line broke in our home, I filed with our homeowners, So State Farm has been waiting for the Plumber to contact them, I called twice and I am fuming at this point, here it is July 9th Today I called at 8:00 I wanted to speak with the Manager but again the answering machine, I told them I was going to use there service but if they can't return State Farm or mine call, will have to go with another company it has been two weeks we are staying in a suite, so now I am forced to find another company. I am totally furious, almost 2 weeks in and still no reply NOT TO MENTION THE COST! CAUTION: CONSIDER VERY CAREFUL WITH THIS COMPANY! read more

On Thursday doing my wash when our sewer backed up. I hate it my husband called More Than Plumbing they had an add in our save on catalog. They said they would be out following morning this was first time we had heard of the company gotta tell you the Plummer Mike came to our house such a good guy discussed our problem he was very thorough checked everything out. Cleaned up his mess I was so very impressed he used our coupons and they are from now on our go to company for any plumbing needs. If you need a plumber give them a call you will be so happy you did I am. Happy Customer Susan and James Cooper Shelby Township read more

did more damage than the original problem they were called for to repair. never came back to fix the problem read more

If I could give a 0 rating I would. They never answer the phone and they are scamming my home warranty company stating they completed my service job without actually doing anything. They were paid out and have my parts and I'm stuck with a broken water heater. read more

They cost me a $100 dollars for a service call to my home warranty company because the technician said the facet was originally installed wrong 15 years ago. He made this decision because he couldn't loosen a corroded set screw. Sears home warranty denied my claim and kept my $100 copay. But they said More than Plumbing would fix it for $1300 dollars. How he could tell the set screw was improperly installed is beyond my understanding. I think, based on the reviews I read, that this is not a company I would call on my own. Sears assigned them to me. They should have read the reviews. If they are going to partner with someone they should know who they are sending out. I should not have to find out the hard way. I won't be using More than plumbing for anything and I am cancelling my warranty with Sears. read more

Worse service ever they never answer, they never call you back. They came to my house wait for 2 mins I opened the door and they left, they did not call me saying they were outside or something. I called like 20 times they never answer at any time. read more

Terrible company - came to my home to snake a drain with no snake. Sent by American Home Shield 2 times - couldn't resolve the problem on the first visit so I requested a different company but instead sent More Than Plumbing again who I tried to call but I was only able to leave a message. Never received a call back. Because of this, I also cancelled my contract with AHS. read more

I have a leak in my basement. Called Monday for service, was told they would be out between 8-12 on Tuesday. Tuesday at 1:00, I hadn't heard from them and no one had shown up. I called them, and was told the tech was running behind and he would be here before five. I had a 1:30 appointment, so I asked to be out first on the schedule for Weds, and was told that someone would be out by 9:30 Weds. Weds at 10:30, no one had shown up, no call. I call them, and am told that he went to a different job but I was next and he would arrive by 11:00. 11:30, no show, no call. I call again. I'm told that he went to another job, and then they told me ( I didn't ask) the exact address where he was. (Watch our they give out other customers addresses), and he would arrive "shortly". Finally showed up at noon, was incredibly rude and refused to look at both leaks that I asked to have looked at. Update: returned from vacation to find the leak still active. They sent a different guy out, just as incompetent as the last. This used to be Beck plumbing, they changed their name to hide their terrible reviews but don't fall for it. Find a real plumber. Update again: after they quoted me 1000 to find the "invisible" leak, and I chose to get another opinion.... it wasn't a pipe. It was the condeser on the AC causing the water. This company is crap and trying to price gouge people. read more

Horrible, horrible, horrible. Honestly the worst company I have ever worked with. They were assigned to change my hot water tank by First American. I advise anyone to not use them. They charged over $900 on modifications that would cost most companies about $100. I read the negative reviews prior to having them come out and I thought, surely they can't be that bad. They're even worse than I could have imagined. Good luck trying to get them to answer the phone. Don't believe me, try calling them. I promise they won't answer. All I can say is do yourself a favor and find another company. read more

More than Plumbing was contracted through American Home Shield (AHS) to repair my pilot light on my water heater that wouldn't stay lit. Troy came out and after approx 3 min determined that my control panel was locked out and it can't be repaired, it must be replaced. He sent over the paper work to AHS and the claim was denied. According to AHS he noted a leak above my unit, AHS interrupted that as a leak in my ceiling. There is no leak in my ceiling. I informed AHS that, that information is incorrect. I was informed that the tech needs to call that authorization dept to clarify his wording. I've called Troy, no answer. I've left voicemail messages and sent texts, 5 days later still no response. I contacted the actual office, spoke with Kourtney. After explaining the situation and sending pictures to support my complaint, Kourtney stated she would contact AHS to see what needs to be done to correct the situation and she would call me back if not today (12/6/21), first thing tomorrow (12/7/21) morning. I didn't hear anything either of those days. I tried to call yesterday (12/7/21) no answer and I left a voicemail message with no response. I've called today and left a voicemail message. I'm a registered nurse and I work in germ filled COVID environments and hot water is a necessity. To be treated in this way is unacceptable. read more

Called out from my home warranty company for a hot water heater. The technician said my tank was over 20 years old and that it didnt make sense to service it. He was going to order me a new tank and it would take three days to come in. He then leaves and closes out the order saying that there is nothing wrong. Charged over $1500 for nothing. This is a compete rip off company. DO NOT HIRE THEM! read more

They used to go by Beck Plumbing Maintenance and changed names to "More than Plumbing". This business was contracted through American Home Shield - Everything about this company is terrible; I will eat the cost to replace my water heater instead of hiring these frauds after being screamed at on the phone by the tech who wanted to charge for bogus work that didn't need to be performed using scare tactics. https://www.yelp.com/biz/beck-plumbing-mtc-berlin-twp-2?osq=beck+plumbing https://cofs.lara.state.mi.us/CorpWeb/UAA/UAAAssumedNames.aspx?CID=Y60N36&PageType=VIEW read more

I will NEVER call this company for any plumbing needs. I've been working with MTP on a service request through my warranty company since June (it's now September). It's been a back and forth battle between the two to get a camera approved to diagnose an issue. I called MTP today to let them know the latest after talking with my warranty company. What do they tell me? Oh, our camera broke and we no longer have it, so you should contact your warranty company and have them assign the ticket to someone else. Talk about a slap in the face, especially after working with them since June to get this camera approved. And on top of that, they keep telling me the camera is never going to be approved. Why do they care...that's my issue with my warranty company. But to just tell me oh by the way, our camera broke, so have your company assign the ticket to someone else...what a way to wipe your hands clean of the whole situation. Customer service at it's worst. read more

This is not a plumbing company that you want to deal with. Not only will they try to push unnecessary work on you, but they will give try to get you to sign a "work authorization" form, on which all the costs are left blank, so that they can add whatever numbers they want later on. If you do not sign the form, they refuse to do the work. I went with a different plumber who did not add unnecessary repairs to the bill and was transparent about the pricing. read more

I had More Than Plumbing come to my house on 11/7 and could not fix the stoppage in my sink. They said that another technician would be coming out soon with a hydro jet to clear out the stoppage. It has been 5 days and have not heard from them. I have called them 7 times with no answer, leaving 2 messages, and have sent them an email. I find this whole thing to be very disappointing. I will not be using them in the future, that much is for sure. read more

If I could give it a no star review I would. They tried to make us pay for unnecessary modifications to our water heater that our warranty company was replacing, but never once did the technician run tests or even see what the real problem was. Previously they tried to tell me it would be 10,000 to replace our sewer ejector pump, which my husband ended up changing himself. Finally got a second plumber out who ran tests and fixed my water heater within 2 hours. I will NEVER give these people my business after they all but admitted they were up charging us because "it's hard to make money on service calls with american home shield" read more

We have gotten nothing but runaround with these people!!!!! First time they came for a sewer backup, they said their machines wouldn't work in standing water. Phone calls elicited no response. Came out again, for a leak. No leak, sewer backup!!!! Never had a leak!!!!!!!! Now waiting again!!!! This is insurance paid company. Do Not use these people!!!! They are worthless!!!!! read more

We purchased a home warranty, this is the company they referred us to, so naturally I looked them up and the reviews were horrible, I really wanted to call my warranty co and tell them, but I didn't I figured as long as they wore masks I'd give them a try. I was answered immediately, given a day and time, I was told they would call me an hour out, she called, the plumber was friendly, wore a mask and took care of the problem. They are a great company, timely, polite just an all around good experience. So if you're reading these reviews give them a try, you'll be glad you did. I will be using them again for any plumbing problems in the future warranty or no warranty. read more

I knew I was in for trouble when Troy, the service technician could not find the clearly marked address. This company was sent out by American Home Shield, my home warranty company who I called for a clogged toilet in a rental property. My tenants said Troy quickly came and went. When I tried calling him to ask what he did and his diagnosis he would not respond and the repair was denied by AHS. I called the company and asked why they would not contact me if the repair was not covered and give me an estimate instead of walking away, Courtney said she would get back to me with an estimate and of course never did. read more

I had a technician come out he was super nice.. I had to have my water heater replaced through my home warranty i expected them to cover everything and they did not.. the technician talked me through the none covered price that my warranty was not paying for and it did suck having to pay for a warranty that only covers so much... but they came back out and installed and i have had no problems since very nice guy and great company!! read more

Worst company ever to do business with. Very unprofessional. It has been 3 weeks since their tech came out to my home to repair my hot water tank. My family has had to stay in a hotel and we have not gotten anywhere with this company. But rude employees and lack luster service and no return calls from management. My hot water tank went out the beginning of the month. I was referred to this company by my home warranty company (American Home Shield). The tech came out to my home on Sept 2 to access the damage. He told us that our entire tank would need to be replace there was no repairing. He would put the order in and it should take about a week for it to be processed and then he would be back to install once the new tank was in. He assured us this was a priority and would be treated as such. We have not seen or heard from the guy since. I called my warranty company on the 9th to find out what was going on because no one had contacted me. To be told that my hot water tank has been at Home depot since the 7th and the only person who could pick it up was the tech from the More than Plumbing. So I called this company and was told that they would not be able to pick my tank up and install it for another week due to being short staffed. And that my tech would not be working in my area until the week of the 15th and he is the only person who could do the install because they do not allow tech to work a site that another tech as diagnosed. Which blew my mind since there was nothing diagnosed at my house except the new tank needs to go in. So then I was told that no one techs are available until the 15th. So here we are the week of the 15th and we get a text saying the tech will be out to install between 12-4 he was headed to pick up tank. Tech never shows. Call the company no answer. Left several messages only to get another text message saying they were unaware the tech never showed but they could reschedule for today between 2-6. And here we are again 5:57 no return call and no tech....and still no hot water. I have three children in my home. This has been the biggest inconvenience of my life. My husband and I have spent thousands of dollars now in hotel stays because of this company as a well as the home warranty's bad business practice. DO NOT I REPEAT DO NOT DUE BUSINESS WITH THEM or AMERICAN HOME SHIELD. read more

I had a great experience with Troy from More than Plumbing coming to repair my toilet under my home warranty. He was friendly, professional, and took care of the problem efficiently. He explained why the toilet malfunctioned, and he had the right replacement parts on the truck. Also, both Troy and the trainee were really considerate of my home, using "clean" shoe coverings and just keeping the whole experience low impact. (PS: the location on my Yelp profile says I'm in Washington, but I'm actually in the Ann Arbor area.) read more

Had an old water heater from the time my house was built that needed replacement (20 years old). More Than Plumbing was sent out through AHS warranty company. Frank showed up and assessed the problem pretty quickly and gave me a quote. Waited a few days for the warranty company to do their job. There were a few modifications to the pipes that needed to be done that the warranty wouldn't cover since water heaters are different sizes than 20 years ago (not that shocking). They were able to schedule as soon as they received the heater from AHS. Frank came out right on time and got to work. Was knowledgeable and professional and got the water heater installed. It was a bit more than I would have liked to pay having a warranty and everything, but hey.... My water heater is replaced and they did the job. Honestly the worst part of the experience was the American Home Shield Warranty company. read more

Run for your life. These people are home warranty scammers posing as a plumbing company. They will take your money, not fix your issue, and you will never be able to get in touch with them again. Look up reviews for Beck plumbing. It's the same company. They are guaranteed to rip you off! read more