I have been getting CPAP supplies for a few years from Youngs and it was time to replace my CPAP. The process was perfect. I have not had any issues with this company. They are always attentive to my request and respond in a timely manner. read more

Our PCP used this company to obtain medical equipment for our family member. Every month they send a bill that already has late and overdue payment fees attached despite us paying every single month. When you call you will talk to India and get no assistance. There is no way to cancel or return the equipment or flat out buy the piece without paying even more than it's worth. I pay the bill and 2 weeks later get another threatening collection despite copies of cashed checks in my banking history. The people in India are useless. read more

Horrible horrible service. I'm in the health care field myself and Youngs is nothing but an INDUSTRY. Not patient centered.

I've been a patient using AdaptHealth for over five years, primarily for CPAP machines and supplies, and I've consistently encountered poor service and questionable business practices that appear profit-driven rather than patient-focused. When insurance refills are permitted, I continue to be bombarded by AdaptHealth with calls and text messages pressuring me to reorder the maximum insurance-covered quantity of CPAP supplies--even when I don't need them. I have complained to my pulmonologist about this aggressive behavior. Unfortunately, there seems to be little my doctor's office can do, as they're contractually tied to this supplier. Once an order is placed, the pressure temporarily stops, but timely delivery is far from guaranteed. Orders are routinely delayed and, more recently, canceled without meaningful explanation. It's also frustrating that they refuse to source original equipment manufacturer parts if a lower-cost, third-party alternative exists--even if I offer to pay the difference out of pocket. In the past seven months, I've placed two supply orders. The first was abruptly canceled two months later due to a claim of "noncompliance," alleging I wasn't regularly using my CPAP machine. That was simply untrue--I use it faithfully, even for short naps. After pushing back and placing another order, I faced a nearly identical situation: the order languished for months and was again threatened with cancellation. A representative demanded I immediately send a compliance report from my device--while I was at work, with no prior guidance on how to do so. Although I promised to (and did) send the report later that evening, the order was canceled anyway. This pattern of disregard for patient needs and inflexible, opaque processes leads me to strongly recommend exploring alternative suppliers. I no longer wish to do business with AdaptHealth. read more

Youngs took over for Wellspan Medical Equipment for CPAP supplies. Completely incompetent. I am switching to someone else as soon as possible. I dread their resupply calls because their reps have no idea what they're doing. read more

Bounced around, bounced around and bounced around some more. That has been my experience with the rudest customer service agents ever. No one is enthusiastic and can care less about genuinely assisting. It took me one and a half weeks to place a Self-Pay order. I would never use this company again and I will certainly never recommend them to anyone. Very bad company. read more

We have nothing rented from Young's. Yet they have billed my insurance company. And are being paid for nothing rented. And, emailing me. Trying to get m​oney from me, I notified the insurance company to look into Adapthealth !​ I've asked Adapthealth for an invoice showing what they say we rented. And have not gotten anything. Yet they still charge the insurance company monthly. And keep trying to money from us. Read there Reviews! read more

Horrible customer service. They are not helpful and want you to buy medical equipment with out providing any information about the equipment you are purchasing. I don't recommend them. read more

f I had another option, I would take it. They do the bare minimum to help, and their systems are broken. My card expired, and they never contacted me to resolve the issue. When a prescription was sent, they ignored it because I was on hold. I called in, realized I was on hold, and paid immediately. A week later, my account was still on hold. When I pointed this out, they checked and confirmed I had no balance. This prompted them to review the prescription, and they told me to have my doctor issue a new one with different wording, which I did. A day after sending the new prescription, I called them and was informed it takes 24 to 48 hours to process it in their system after receipt. read more

Wanted to give 0 stars, but wouldn't post unless 1 star was given. Was told before going to the Bethlehem store I could purchase what I needed without a prescription. But when I got there, the person at the front desk told me I needed a prescription. Then they went back and forth that maybe some items could be purchased without a prescription. After asking lots of questions, they still did not make it clear what needed a prescription and what didn't. Very poor customer service. read more

I stopped doing business with them a year ago and am still getting bills from them for things I never ordered. This company is a SCAM!

I have been billed by this company twice for medical equipment I bought from Walmart, not through the hospital or Young's Medical Equipment and once with no indication of what the bill is for. This company is scamming people. read more

Youngs medical/adapt health: Buyer beware!! They're trying to double charge us on a wheelchair that we already have. They're using auto pay on our account which was never authorized. One person tells us one cost that we sign for and then we start receiving notices of several hundreds of dollars being taken out. They're terrible to get a hold of and instead of transferring you to the perosn you ask for, they keep repeating the same questions. Everything has been a nightmare!!! read more

Nothing about this company is good, They think they are Drs. and can order you to go back to your Drs., They claim its the Insurance company and they say its not. I call them "INEPT Health" instead of Adapt Health. read more

Excellent Customer service (York, Pa). I was in urgent need of a wheelchair so I did an online search and found Young's. Although they are now part of Adapthealth and you do have to go through allot to reach a local represtative, which is ridiculous to me, once I was connected it was painless. After providing all the requested information, the representaive contacted the doctor's office to make sure everything was setup and submitted correctly the first time. They then delivered it the next day! read more

I hate to give bad reviews, but this 1 star is generous. I switched from old company because now it's what St Luke's works with. Just to contact them, the phone numbers are wrong on the website. They now work with ADAPTHEALTH (avoid company if possible). I wanted to get connected you have to click 3 or 4 buttons to get to local region. Then person I talked to did the same research I did online because I could basically hear them type info in computer which says its a walk-in clinic and there is no direct number listed. I so maybe didn't need to drive 20 minutes to get there. At store it seemed like I had needed to schedule appointment with a technician or someone in backroom because CPAP related. I'm also on oxygen to sleep with so I need an oxygen port insert. My 9 year old machine has a different cord type. They didn't have the little hose attachment, so I had to order it. I was assured on the phone that they knew what I was talking about. They sent me 3 different tubes and a cord with an attachment. The adapter tubes belong on older machines and then I got a oxygen hose attachment built in the cord built in a hose that didn't fit because too big. Ended up going back to store a second time, According to a different worker or secretary at desk. She knew and noticed it was the hose for 2 cpap machine models ago so went back to the room that previous worker didn't go in because a customer was in and fixed it on spot. (if that didn't make sense, just say pain in the butt or something small they could've fixed on spot my short story turned long) Ask for extra types of equipment when there if you're used to stuff or think you might want to even try another type of mask or nose piece type, when you are there to begin with when you are at store so don't have a problem. When the company mails you wrong part it's pretty bad. read more

My brother's wife recently had couple of strokes. Their lives are terribly stressed to begin with. The last thing you need to deal with, is a company like this. They purchased a wheel chair. He asked me to take a look to see why it didn't work. One of the worst pieces of junk I've seen. Add to that whomever assembled this, has zero mechanical skills. All pivot pints were way over tightened. One piston was frozen. Cables not adjusted. Who drops off medical eqiipmefnt that's not even been proven to work? I immediately called their answering service and was told they would return my call. That was days ago. I then wrote them. Nothing. They won't answer the phone either. Stay very far away from this place! All Rights Explicitly Reserved read more

Young's Medical Equipment - Silver Sport chair. Absolute garbage! - Medical Supplies Near Me - Bethlehem, Pennsylvania

Major issues with their billing department. Constantly calling me to get me to connect the doctor's office to send them documents. I did, and the documents where sent several times related to Medicare reimbursement, Still got calls telling me the doctor's office did it wrong and the office was not responding to their calls. I got a hold of the doctor in 5 minutes. So basically, I am paying them to do their job. After months of delayed shipments, I got supplies in September of last year finally. I thought ll got worked out. Nope! December rolls around and I start getting calls there was issues AGAIN with the doctor's forms related to Medicare reimbursement. I got an appointment with the Doctor and she indicated this was happening with a lot of her patients with Young/Adapt. Ended up switching to Baird's medical supply for cpap, and absolutely no issues with connecting to my doctor's and with Medicare. After I kept getting calls from Adapt telling me it was time to resupply! Although if I did, they would not send the supplies to me even if I did because Medicare was not responding to them. After three or four of these calls, where I repeatedly told them I started using another company, they stopped. So, I thought I was done with them, but nope! turns out I was being billed for a nebulizer "rental" i got when i had pneumonia a year ago and stopped using when I got better. Called them up and offered to return it, and they said they don't accept returns and stopped billing me. So I was unknowingly being billed for months on a "rental" that could not be returned. So then I thought I was done with them. Nope! Got a bill for cpap supplies. From last September that I was told was all covered by Medicare, but for some reason, all of the sudden was not and for some reason Medicare was not responding to their inquiries. Once again, my new company has no such problems. So I was billed full price for my last supply shipment from them from last year. Oh and one last rental payment was added for the nebulizer for good measure. I called and got absolutely no help except again with the "we can't do our job, so you have to. Contact your insurance company for us." I just decided it was better to just pay it, take the hit and be done with them. Not worth the hassle. So I paid it all in full and turned off my auto pay giving the reason I no longer was using them for supplies. So then I thought I was done with them. Nope! Got an automated call today requesting payment for an outstanding balance. Called their billing department again and was told that I have a zero balance. I am trying to be on top of things, so my credit rating is nor damaged by some b.s. from this company, but now it is bordering on harassment. DO NOT USE ANY COMPANY associated with adapthealth. You will get no help from anyone local, and their automated systems will harass and potentially steal money from you by billing you for unused products. avoid avoid avoid! read more

They make it very difficult to purchase items. Happened more than once. Call, no transfer to other staff, no call back. When I drove to their office to get the items, the front person makes it very difficult. A public integration about medical conditions -- should be private. as the customer has to yell over the glass barrier. Ugh They must have some cozy relationship with St Lukes. read more

HORRIBLE. Find anyone else to do business with!!!! I've been purchasing medical supplies for about 6 months. Their billing department is either corrupt, incompetent, or a bit of both. I always pay invoices immediately upon receipt. Next month they bill for "overdue" charges (?!). I pay in full. Next month the "overdue" changes, but is still there. (?!). I pay current charges only. Next month the "overdue" goes down. I am convinced they are scamming the elderly and those who don't carefully track all invoices and orders as I do. Today I received delivery (photo attached). Perhaps the post office is partially to blame, but the packaging was totally inadequate. Of course half the materials on the packing list are NOT in the box. Now we'll begin the painful and predictably ineffective process of contacting them. When calling, expect to be on hold for 15, 30, 60 minutes or more. This is well known. It says something when even the doctor gives you a phone number for young's and says "one patient told me this number works, but no promises ". Young's Medical Equipment exemplifies what is wrong with health care. Not the doctors or the care, but incompetent delivery of services. GO ANYWHERE ELSE!!!! read more

Young's Medical Equipment - Medical Supplies Near Me - Bethlehem, Pennsylvania

I give the customer service for Youngs medical a F. My son ran out of nutrition 5 days ago. I have alerted the company, initially to reorder nutrition on 1/27/23, then on 2/7/23. I called and left a voicemail for a supervisor to alert them as to the dire situation, requesting a call back, I have heard nothing. With so many bad reviews, how does this company survive? I give 1 star only because I have to click on a rating in order to submit it. read more

when you're in the store getting fitted for a Cpap or other medical devices the service is excellen. however bc of the impossibility of getting a live person on the phone and also having to wait 6+ weeks for an appointment to exchange a mask this place is awful. I was literally told there are no appointments. read more

Young's Medical/AdaptHealth sent me a CPAP tube that whistled. Horrible customer service.

Dr, ordered emergency equipment. Pver 3 days ago and contact. Thinking of getting another company!!! Service very poor.

This business appears to operate under several different names. I'm used to Young's Medical Equipment. Last night I got a phone call from someone from "Adapt Health". He said that due to my "non-compliance ", they would be coming to reclaim my c-pap. I told the man that this had happened once before. It's a problem on THEIR end. I wear my c-pap every night and even for a nap (it's my woobie!). The machine registers 8 1/2 hrs every night. He said it would be best it "I take the c-pap to one of their locations and discuss this". No! Not happening! Who fights to hang onto a c-pap if they aren't using it? My Dr knew nothing about this. His office said that they should have been contacted first. I told them to please fix this (again!) and then sign me up with a new provider! read more

The billing and the front desk area need work. I did not receive the right items and when I visit the business I am there longer than my therapy appts are. Billing has previously been a nightmare. They don't seem to care how irritating it is and how long it takes. no one says anything. read more

This place has the worst customer service I have ever encountered. I went to pay a bill, and was forced to wait for over an hour. Then, it took the clerk a good 45 more minutes to swipe my credit card. I thought we were done. Then, I get another bill in the mail, mind you all this is after I repeatedly asked them to stop shipping me supplies. That actually took three phone calls and one more in person visit. The facility is filthy. The machine I got from them never worked correctly, they did not take the time to get me a good fit. I need another supply now. I told the doctor do not use young's medical. I say that to you as well. Do not go here. read more

This company is a predatorial company. While I was in the hospital and medicated, not knowing what I was doing. They wait till my eife left and brought papers in for me to sign. Next thing you know I own a commode that I can't even use because it's not even needed. It never got to use it. It is not even large enough for an adult, and now they're billing me for it. Young's medical and adapt health are nothing but predators on the sick and the injured. read more

I have the feeling that they do not care about their patients. I had trouble getting set up with a CPAP machine and mask and it has been a total nightmare getting replacement mask. They insist on shipping via ups mail innovations and I have had one mask sitting in New Jersey for over a week now with no updates. It is impossible to get somebody to even take action let alone do their jobs. read more

I was looking for a heel protector boot that my father needs, and was prescribed by his dr. After calling several places I called Youngs and told them exactly what i was looking for and read the description from the rx . I was told that the item was in stock but under a different brand, although it was the same product. So after driving my 79 year old mother to Youngs to pick it up, we were greeted with a sign in list, and about 5 people waiting. No problem I am a patient person and we waited ONE HOUR till we were called to the counter. The girl remembered my call and had the item at her desk. It was totally wrong, not even close to what we needed. So then she attempted to look up what the prescription was for and showed me a boot that was totally wrong. so after 1 1/2 hours of our time was wasted we left with a "Im sorry we dont carry that". stay away from this place, they are totally incompetent and have no regard for your time at all! The worst customer service I have ever had in my life! From Northampton PA read more

Read the reviews folks, they're all the same. They appear to have no interest in fixing any kind of issues. I don't get my shipments but always get bills and threatening letters and phone calls. Why oh why does St. Luke's deal with these people? If you have any say in it, go ANYWHERE else. Trust the reviews UPDATE: Well, in all fairness, company reached out to me and dealt with all of the issues I had. The resolution department and management took my issues seriously and responded quite kindly. I have to commend them and upgrade my assessment of them. Also my issues weren't with any particular location or office. The young lady in Allentown is a gem. It was shipping and billing that were my issues. read more

So sick of this place been waiting over a month for a prior with for my husbands supplies.

I was on a payment plan for my CPAP machine. The machine got recalled thru Phillips. I returned the machine because idk didn't want to develop lung cancer! Anyway, I was told that my card would no longer be charged since the machine was returned. Well of course I was charged! I had to contact my bank and stop the reoccurring payment which cost me another $33 ! I told the person I was dealing with and asked for a refund and she said she would do her best?!?! Her best??? I was charged when I shouldn't have been! My card was obviously NEVER removed! I will contact my bank when the charges post (should be today) and open a dispute. They have been a nightmare to deal with since day one! The right hand doesn't know what the left hand is doing! They have their head so far up their ass, no one know what the hell they are doing! Even the rocket scientist that I am dealing with has said (on more then one occasion) they need to get their shit together! Never, Never, Never deal with this place! Let your sleep doctor know about all the horrible reviews that this place has received. I assure you, you will be writing on here about your nightmare experience! I now need to start all over with a different sleep doctor and get another machine, etc. But, I will never deal with this company again! FYI I believe Adapt Health now owns them so be aware of this name as well. Don't put yourself thru the aggravation! read more

They bill constantly with no explanation! When you call for that explanation or ask for a supervisor, they hang up and you have to endure another 15+ min hold time if you're brave enough to call back. I've called to cancel all of my credit cards and debit card just so that they will stop auto-debiting me for services that I have no idea they even provide. Don't do business with them if you don't have to :( I hate that I'm now held hostage for my CPAP supplies just because my hospital network is affiliated with such a poor servicing company. read more

My problem with Young's medical equipment/Adapt is they are badly organized re their billing. To make a long story short, given my pre-existing condition, I could not handle the CPAP and my doctor agreed that it should be returned to the company. I returned it to the company with an explanation that my doctor recommended I do not use the CPAP. After returning the CPAP, I received a bill from Young's medical equipment. I took time out of my day ,called Young's medical equipment/adapt, spoke to a representative, explained my pre-existing condition as well as the doctor's advice , and she said to disregard the bill. unfortunately, I continued to receive an invoice threatening collection so I angrily paid the invoice.Thereafter I continue to receive an invoice with added late fees. Very despicable.Now what do I do??? read more

This company is a joke. They called me yesterday to let me know a wheelchair would be delivered tomorrow afternoon. I called today to get a ETA. First phone call 21 min hold then they hung up. 2nd phone call 27 min 14 sec they hung up. 3rd phone call to speak to supervisor they refused and told me to hang up and call back for right department I said she was right department had me on hold 17 min 23 sec hung up. I will pay out of pocket for a wheelchair for my husband this is ridiculous!!!!! I will refuse wheelchair whenever it is delivered. read more

This place is incompetent at best, predatory at worst. I use a CPAP and they charged me over $500 , then two days later another $250 for some unknown reason. My bills are usually under $100. The bill was not itemized. I called and asked about it, they had no answers. It was only when I got ugly, after an hour on the phone, that they relented and refunded my money. But, they never answered what it was for. And it was clear that they had no intention to do anything to help me. I am younger and can handle situations like this. But what about people who are ill or unable to fight? They make me sick. read more

Getting a little nervous, my daughter purchased a CPAP machine yesterday and the (all) reviews are negative! They are a little back woods with their computer system but Steffani explained all the features and was VERY pleasant and said, any questions or problems, come back and she will take care of them. Knew the machine thoroughly. Hope we are good! read more

This company has no transparency with their billing. Despite numerous request before I even received my medical equipment, I had no idea what my ultimate financial responsibility would be. Other places provide a contract with complete cost break down. Their customer service is awful. My insurance company is now involved for potential fraudulent practices. read more

Three years ago they were reliable. Something called AdaptHealth bought it or partnered with Young's. It's gone to hell in a hand basket very quickly. It took over a week for them to get back to me re: a rollator walker I wanted to buy. I bought it from Lowe's online and was actually using it before Young's even got back to me. Next my old wheelchair breaks. Think I'm going to call young's? Uh, hell to the no! AdaptHealth ruined your business, Young's! Try Hartzells Pharmacy instead. read more