If I could give NO STARS I would have done so. Where do I begin? What should have been an easy process to get a wheelchair has become anything but. Dealing with the multitude of employees over the last month and getting nowhere has been insane. In March, I was given a prescription (Wheelchair request) from our doctor for a wheelchair for my daughter who is intellectually and physically disabled. Walking is extremely difficult and she needs the chair. In March, I phoned Young's Medical Equipment to find out how I go about getting them the paperwork and ordering the wheelchair. I was told that they do not accept orders in person, the physician has to fax it over. I explained that everything they needed was on this form (CPT code, necessary reason why she needed it, what the wheelchair needed to have, her weight, and much more). The woman did not want to hear about it. She gave me a fax number to have the doctors office send it over. Several days later I phoned again. They had nothing. I had contacted the physicians office the day I had called Young's and was messaged back from my doctor that they sent over everything Young's requested. Days later after hearing nothing from Young's, I called again. Spoke to someone who told me the dr did not fax the correct papers, And told me I was given an incorrect fax number. I contacted the dr again and gave them a new fax number. I also phoned other DME companies because I knew these folks were incompetent and did not know what customer service meant. ALL the companies I phoned are owned by the same company: Adapt Health. It has been weeks now, and still NO order for a wheelchair. Each time I call and speak to someone new, I am told the dr did not send all required documentation. They claim the physician only " sent over your daughters name and the word wheelchair. That is all". (I was told this today). If they had taken MY order and prescription I had back in March, they would have had ALL the information needed, but NO, they would not hear of it. I also was told that possibly that my doctor may be sending to a fax number that is not Young's (Ummm, No, I do not think so...you say they send over partial orders). And today, when I mentioned that NO ONE from Young's has ever bothered to reach out to me and say We are having a problem with the proper documentation being faxed to us, I may have been at ease, somewhat, knowing someone who works customer service did their job and did follow ups, but NO, I was told that they have over 400 companies across the country and they can not call each patient. Oh really? These people (Adapt) have a monopoly on DME companies and could not care any less about offering customer service or employ workers who have some knowledge or compassion. I truly understand WHY customers give up and buy online or at stores... dealing with businesses like this is unacceptable. May is almost here and I have lost TWO months dealing with this issue. read more
