I appreciated that Jim and his crew helped in every possible way to get my rebuilt transmission…read moredone in a timely manner, for a price that worked well for my budget.. I am happy with my new transmission, and have a warranty that makes me comfortable in case there is ever a problem with it. I value their opinion very much, and I am glad that I chose them to do my work on my truck.

Provided excellent service and was able to fix the issue in one day! Highly recommendedread more

I'm truly so happy with the fast friendly service...I will call L&M first for any repairs my car…read moreneeds in the future!! Highly recommend

I've been bringing my vehicles to L&M motors for 20 years. Today, I brought my vehicle in for a…read morestandard oil change and was charged $327.48. They charged me $32 a quart for the oil and $54 in labor. The last time I got my oil changed it cost me $170, so I feel like I'm being price gouged. Since the prior owner sold the business, things have gone way downhill there. Take my advice and never bring your vehicle to this place. They don't deserve your business.

Brought our fleet truck in because of a noise coming from the Transmission. They called back and…read moresaid it could be the torque converter. They replaced it and said it didn't fix the issue and that they couldn't figure it out. Charged us for it still. We put it on a lift and found they didn't install the inspection plate back on, didn't secure the transmission cooling lines, and didn't tighten mounting bolts. DO NOT GO HERE.

TOTAL RIPOFF!!! How do you sleep at night? Brought my camper to them for a rebuild. $4100 later…read more Did not do anything but screw up my electrical system. My transmission is still broken and I had to pay someone to fix the electrics they screwed up!!! Not to mention they didn't put all the bolts and screws back my grill is held in my 2 screws not 8. Wow thanks for taking my money for messing everything worse than it was!!! You suck!! Open small claims cases on them look at courtview

The transmission in our vehicle went out after a $3,000+ B and B rebuild with less than 19,000…read moremiles. It was outside of the 24 month warranty period, but well inside the 24,000 mile warranty period. B and B's best offer? 10% off another $3,000+ B and B rebuild. Disappointing to say the least... As it turns out, we can get a NEW transmission from the dealer with a three year 100,000 mile warranty for a few hundred dollars less once it's installed.

This place is fast and friendly. I dropped my truck off right before closing and the next morning…read morethey had confirmed all the symptoms that I described and quoted me for the work that was necessary. 48 hours later they called and my truck was done. I had one minor hiccup with a drip that ended up being a quick fix at no extra charge. A few thousand miles later and there has been no problems. Very happy customer and I would refer these guys to anybody having automatic transmission problems.

My car had a rattle and my husband assumed it was the transmission. I took my car to Big O and they…read morecouldn't find anything. I saw a post complementing Taylor's Transmission, so I took it there. They couldn't find anything either. The owner and staff took the time to find problem and fixed the problem.

Called early in the morning for tire repair and they got me right in. Mechanic even took my tire…read moreback off to ensure I didn't damage it after finishing the repair when he heard me say that I had drove on the slow leaking tire for some distance. Didn't make me feel bad for not sharing the info at the start (didn't cross my mind). Also Oscar at the front desk was super friendly and we had great conversations about fun things that we had in common (vacations, motorcycles, etc). He brought out yummy fresh coffee and was very hospitable. If I lived in Anchorage this place would definitely be my go-to shop as they do basically every car repair service besides transmissions. Thanks for making a stressful situation an amazing one!! Honest, friendly, and they care about customers who are in for an emergency fix as well as their regular customers. I was referred to them by a friend who is a regular and I'm so glad I went to them!

Well since may my Toyota has been down.I had suspected it…read morewas the transmission that went out since drive is neutral and only reverse really works. Called all around anchorage to see who would rebuild Toyota transmissions, pretty much no one. I was suggested hansens transmission by the transmission shops I had called and various people. Hansens said bring it by end of June and they'll start on it July 5th. I was on the slope and called them on July 5th to get an update and they said they're so busy they will start working on it first week of august. So first week of august rolls by and I call them again for an update and they still haven't worked on it. The 2nd week of august rolls by and I get an update saying the transmission is fine, but the rear diff exploded. So I authorized them to replace it while I was on the slope (repair was 3000$) didn't care for the price, I know I could have done it cheaper myself but I just wanted it done by the time I get off the slope because my time is valuable. I got back from work august 26th and went to go pick up the truck. I got the keys and went to go start it and when I went to go out it in drive, drive wasn't working. It would just rev up and not move. The dash was also lit up like a Christmas tree, and the rear differential locker was stuck on in 2 wheel drive. In Toyotas the rear locker only supposed to be on in 4 wheel drive. So I went to go inform them about everything, and they said "oh we thought you had all that stuff disabled cause you have it set up for off-roading" and I was like uhhhhhh no it wasn't like that when I dropped it off. Then they said they were going to forward futher diagnostics to their partner to dig into it more. On September 26th so another month, they finally looked further into it and they had said the rear inferential control module is bad, and the transmission is bad. But hansens told me it was fine in the first place. After being told the transmission was bad, they said they wouldn't work on it and said "no more foreign vehicles" but they didn't even Touch it and gave a bad diagnostics and now I'm out 3000$ and to make it even better, I got laid off during this whole process. So don't waste your time here.

I recently brought in a C6 for an older F250 plow truck. The trans was completely trashed, the…read moreconverter was coming apart and shredding everything. They offered the best price for a bench-top rebuild w/ a new converter and had it back to me in a few days. Every time I called and every person I talked to there was nice, honest, and delivered great service. My truck is now solid and runs like a champ. I will definitely use them again for other projects and refer others to this shop. They do a lot of race car work too. Great service!

excellent work, good prices, car is a 2013 Shelby gt 500, very helpful and good advice.read more

I drove our truck to them to get a quote to fix a noisy valvetrain & coolant loss. After a week…read morewithout any communication we called to find out they couldn't restart the truck after driving it into their yard. After 2 weeks of no communication I called back and listened to Richard ramble on about spending 2 hours testing the fuel pump. I suggested starting with the ignition, fuses & relays. 2 hours later Richard calls back to admit it was a blown fuse and he no longer had any interest in working on the truck. $360 to test a fuel pump, 2 weeks sitting in their yard, 2 weeks prior waiting for the appointment. If you value your time & money do not use this shop.

What great communication. Bonnie ( and the owner once)…read moreKept me informed as they cranked out some overdue preventative maintenance I chose to do on The brakes. I always trust that they'll do what I want. While keeping an eye out for other impending issues. I always opt for as much preventative as I can. Who wants a call from the spouse when you're out of town. " hey honey. The car.......@$%#... I don't. Trust Big O's My Dad did.

Had a great experience at Big O's. My truck kept throwing an engine code that other shops couldn't…read morefigure out. These guys had it diagnosed and fixed right away and I've it's been trouble free for weeks now. Couldn't recommend them more.

Called them on 7/6/2026 Was told bring it today we'll get it on the next open lift. On 7/16/2026…read moreten days later They still hadn't even looked at it. They have four bays with lifts mind you. I was told that in ten days not one of the four bays became available SMH . I call bull S#@t . Guaranteed my truck was pushed back in line for someone else several times over that ten days. Beware and be prepared to be without your vehicle for who knows how long if you take it here.

If I could give 0 stars I would!!. Purchased a vehicle from an employee at this shop. Told a big…read morestory about having just rebuilt the transmission etc etc. What a crock 'o' B.S. 2 weeks after buying the vehicle the transmission went out. Took it to a REAL shop and found out the truth. The employees are liars and completely untrustworthy!!! Ripping people off. They should be shut down. ​

I went back for ice melt. The manager, a black lab, is a super good boy. Yes he is…read more Ok I could have gotten ice melt anywhere, and I did, but I needed to see the dog :)

Incompetent, and not helpful. Thank god two Autozone stores have now opened. I have been using…read moreO'reilly/CSK Auto for 15 years and they have successfully killed that. A battery I bought there failed on me. I brought it back, it tested bad. They assured me it was covered under warranty. They pulled my history, and easily found every part I had bought there, except the battery. It was their brand, had the date stamped on the top, I even remembered the name and description of the guy who sold it to me. All I got was a sorry, and a "can you pull a bank statement to prove you bought it here?". A bank statement? F**k off. Did I mention it happened to be the most expensive battery they sold? Now when I need parts, I have one less place I have to call when looking.