Let me begin by saying that giving this business one star is an compliment. The owner/flooring installer says he prides himself on customer service, but it is far from the truth!
We went to him because he is a local business and had better deals on flooring than other places. We talked to him looking for a good durable flooring that is glued down for kitchen appliances and high traffic. We picked out the color and style. We asked if this would fit our needs and were reassured that it was a good quality floor and substantial for our needs. With in 2 weeks there were 2 rips and the floor was coming up because it was never glued down as we requested before. We contacted him on our conserns and he didnt recall the conversation about what 2 things we requested and his only comment was "i don't remember that".
We have had 4 different people come and check out our floor that had many years experience in flooring/construction. All 4 people said that if it would have been put down properly and glued down the damage would not have happened.
So afer fighting over the phone for 3 months his help came out and fixed the rips in the floor, but we still are having trouble with the floor rolling up in areas. WE ARE VERY UNHAPPY WITH YOUNG'S FLOORING AND RECOMEND THAT IF YOU READ THIS PLEASE DON'T WASTE YOUR MONEY! read more