1. Young's Floor Installation

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Salisbury, NC

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Young's Floor Installation

1.0 (1 review)

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14 years ago

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Grimes Floor Service - Logo

Grimes Floor Service

(5 reviews)

Quality floors on a tight budget is what when dreamed of and the owner Shawn made it happen. First…read moretime doing direct business with an owner and I see the difference in how this impacts the quality. He answered all our calls and multitude of questions. His products were HIGH quality. Floors were done within 2 weeks of walking into his store. This is my flooring company to go to for now on.

Had new flooring installed throughout my house totalling over $11,000.00 Flooring selected was…read morehighly recommended by Dan and Shawn backed it up. My floors are separating in the kitchen and they are scratched and stained in the kitchen, laundry, dining, living room, bedroom, office and both bathrooms. Contacted Shawn frequently with no response or promise to respond in a few days. Months went by with either no contact or empty promises to come look at the floors. After 8 months, got tired of waiting and filed BBB complaint. Still took months for Shawn to contact me and get a rep and come out to look at the damage. He said the flooring company offered 1,000 sq ft replacement. Shawn and the rep finally came out and looked at the flooring a couple months ago (after a year). Shawn said he would contact me with a decision in 2-3 days. I haven't heard anything from Shawn and he will not respond to my texts during the past 2 months. I have all of the texts and communication documented. Dan had left the company quite awhile ago. I ran into him a couple days ago. Told him what happened. He said that was the reason he left Grimes Flooring, and he has heard many complaints like mine from other customers. DO NOT USE GRIMES FLOORING!!!!!

Lake Lure Flooring

Lake Lure Flooring

(4 reviews)

We were dreading replacing the carpet in our condo but we so needed new carpet. Tammy answered all…read moreof our questions up front and made the whole process so easy. The hard working crew was polite and professional. They left our home clean from any debris and no damage to our walls or trim - our closet doors even work better after they rehung them. Tammy also made sure that our two indoor cats would not be disturbed too much during the project. In today's world it is hard to find folks who will give you excellent customer service, professional installation, quality products at great prices and industry knowledge. Getting our new carpet from Lake Lure Flooring has made us fall in love with our home again - it will be so much easier to maintain and it looks beautiful! We highly recommend Lake Lure Flooring - thank you so much!

While the flooring work itself may have been completed, the professionalism afterward was extremely…read moredisappointing. After finishing work at my girlfriend's home, the worker who performed the job contacted her personally and said that if her relationship ever didn't work out, he would be happy to take her on a date. He had been inside our home, knew she was in a committed relationship, and this crossed a serious professional boundary. Regardless of intent, this behavior was inappropriate, made us uncomfortable, and damaged our trust in the professionalism and respect customers should expect when inviting workers into their home.

Young's Floor Installation - flooring - Updated October 2026

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