Young's used to be good and I have no idea what happened, but I have been strung along for over a month on a dishwasher repair. First of all, I had a service call scheduled, but no one showed up. No one called about it either. This was Friday. No one called on Monday either. I called THEM mid morning and was then told that oh, someone was sick and they were rescheduling and I was the next call. I understand sickness, but I do not understand why I was not called. They knew someone was sick the day of, so call those customers!
Next up, I get another guy come in, Thursday of the second week. This is the owner, Curtis Young. I inform him that the spring in the soap dispenser is broken. He asks what the dishwasher is doing. I say that it is making noise like it is working, but when I open it, the dishes are still dirty and the soap is still in the dispenser, which is closed. He runs it and tells me that the motor has a "flat spot" and needs to be replaced. Fine...trust the experts. He also tells me that the part is in stock and someone will call me tomorrow to schedule the repair.
Repair is scheduled. Guy comes and it becomes clear very quickly that not only does he not have the part, he doesn't have record of the service call the night before either, and I have to explain to him what just happened, what was said, who came, etc. I'm pretty irritated at this point, but I know it isn't his fault and he is apologetic and says he is all booked up for Monday, but can come the following Tuesday. Of the third week. First thing in the morning.
He comes Tuesday definitely not first thing, emergency, but again, I get it. Part is installed. He starts a test load to see if it is working and this time I am called to check. I tell them it seems to be working fine. I receive an invoice. That night I run dishes and same problem. They aren't clean, the soap is still in the dispenser. I call back and explain that the original problem I complained about is still an issue, and am assured I do not have to pay the invoice until the repair is made. Repair is scheduled for Monday.
Monday now of the fourth week...no call no show. This time the excuse is illness which, again, happens, I understand. What I do NOT understand is the no call no show, waiting for me to contact them. Time to reschedule. Unfortunately I am out of town this week so have to schedule out further. I provide the model number of the machine for the second time, so the part can be ordered and the repair made quickly.
Monday of the FIFTH week, repair is scheduled again. It's the same guy from the first repair, who is a little startled to be here again. I point out the broken spring in the soap dispenser. He's like, yup, it's broken. I point out this is the issue I originally called about, I felt the spring break, I know perfectly well it is broken. He tells me he does not have the part, but he will go back and order it. We are now five days before Christmas, for a dishwasher issue I reported IN NOVEMBER.
I get the bill again. I repeat I was told I did not have to pay it until the machine was actually repaired. They told me I had to pay it and they would send another invoice for the new repair when it is done. I will pay the invoice in full, but I will never call Young's again and I will not allow them to repair the broken spring either. At NO point has anyone acknowledged or apologized for the poor communication and the repeated delays. Unbelievably poor customer service. If they would go so far as actually acknowledge and apologize for their errors in this situation, I might be able to get past this--as long as the machine actually gets repaired. But as it stands, I have wasted a month and $602 trying to get Young's to fix an issue, and they clearly can't.
And before I even get this review written, they send me another email saying that the invoice is due today by end of day and if I don't pay it, they will immediately send it to collections. After telling me before that it did NOT need to be paid until *the machine was repaired*. Which it still is not. read more
