My refrigerator suddenly stopped cooling…read more I contacted King Appliance Repair and got a quick response. Technician arrived at promised time. He was very professional, performed efficient troubleshooting and repair. And all this in reasonable price.

I had had another repair service look at my dryer, said it was a faulty board and immediately…read moredeclared to my husband that we needed a new dryer. After getting on line, I realized that a new control board could be purchased - not cheap but certainly not as expensive as a new dryer! At that point, I decided to try another repair service. Alex from King Appliance came in, diagnosed the problem as the control board and then proceeded to fix the existing board. I also had him do a full maintenance check on the dryer. I am really impressed with his professional attitude and highly recommend his service.

Gary sent Ihor right away to come out and help me. He did some testing and troubleshooting to…read morefigure out the problem. It was really helpful and inexpensive. All my questions were answered. Highly recommend Certified Appliance Repair for your home appliance repair needs.

Great service, repairman was polite and knowledgeable saved me from having tp go out and buy a new…read morefreezer. Highly recommend will tell my family and friends if there are looking for repairs this is the place to go Marney

I called Mike on Jan 5th 2026 re my lg washer. He had to hunt down the part and go out of his way…read moreto get it. He arrived today (Jan7th, 2026). He's a friendly guy, easy to talk to, answered all my question. I had called an other larger company, but had an uneasy feeling when my call went through a call centre, and the price seemed high. Mikes prices are fair, and he answers his calls. To sum it up, he offered prompt courteous service. It's nice to get someone local. I would recommend Mike Cloutier & would call him again for repairs.

Mike is the ONLY person we call for our appliances, he is meticulous, extremely knowledgeable, and…read moreworks hard to find solutions that don't always entail buying new. Mike is professional and a great communicator. We have been using his services for many years now for all of our appliances, including our washer, dryer, fridge and stove.

Our oven stopped working after a power outage during a long weekend. Independent Appliance Service…read morewas listed on Yelp, so I reached out. They were quick, responsive and easy to communicate with. Our oven was repaired quickly and efficiently. Steve, the person we dealt with, was kind, patient and nice. The whole process was quick and painless. If our appliances break again, I'll be calling Independent Appliance Service again if we have issues.

Yesterday evening, our natural gas oven quit working in the middle of preparing dinner. After…read moretrying to get it working ourselves, we were directed to Independent Appliance Service. By late this morning, Stephen arrived and had the oven working again by noon. Excellent, professional, friendly service at a reasonable price.

I explained what the issue was with my washing machine and when the repair guy came over, he quoted…read moreme at almost 500$! For parts I knew for a fact I didn't need and asked him to quote me without replacing those parts. He didnt. I had to pay 83 dollars for what I thought would MAYBE be a 200$ repair at the most, so I was shocked. I obviously declined the repair and guess what - my father in law came over right afterwards (he has been really busy and doesnt live close) and he fixed it in literally 10 minutes. I swear to god I have a load in the machine right now that is almost done a quick cycle. The guy came at 1pm, left around 120pm, with 83 wasted dollars out of my pocket, and my father in law came about 30 minutes ago and left about 15 minutes ago....watch out for this company!

I had this company out to look at both my fridge and dishwasher. The technician was respectful and…read morehelpful clearly explain get the options and diagnosing the problem....or so I thought! My dishwasher had been leaking and the upper level needed new rollers as it was not properly aligned, I was told that this caused the leak. I was also told that residue in the dishwasher was causing the motor to struggle so he recommended a full clean which he did. After the visit the dishwasher continued to leak so I called the company back. They spoke with the tech who said it is leaking because I am not cleaning the dishes prior to placing them in the washer. I explained that this was not what he diagnosed when he came out and that I was charged a significant sum to clean the dishwasher and it had continued to leak. The lady I spoke with would not acknowledge that I had been told differently by the tech and said that the best they could do would be to send a tech out but if any residue was found I would be charged for the call. She would not acknowledge that although it had supposedly been cleaned and serviced it was still leaking or that the technician had given me a different diagnosis. I chose not to have them come back out as I no longer could trust what I was being told and charged for. Very disappointing experience with very poor customer service and certainly not willing to try and make the customer happy. Please be very cautious when using this company, I may have just been unlucky?!

Complaint Regarding Mismanagement by Young's Appliance…read more I'd rate this company a zero If I could. I am submitting this complaint due to a highly unprofessional and unacceptable experience with Young's Appliance regarding a scheduled refrigerator service appointment. Young's Appliance, in partnership with KitchenAid, was scheduled to attend my home & I took a full day off work so I could be at home during the agreed service window. I received a call from Young's Appliance informing me that they would not be attending at all that day mid day [at 10:45 am] on the same day. Just called and said they weren't coming, would have to do it another day. Significant disruption, including wasted time and lost income for the day. Tons of documented same experiences online by others. Followed up and requested a call from a manager to address the situation, I received a written reply claiming that I had been "yelling and swearing" at one of their employees--an allegation that is completely false. At no point did I raise my voice or speak disrespectfully, I did ask them to be accountable and attend today - 100%. I asked for accountability, and said this issue was their problem to fix, not my problem to solve. This accusation feels like an attempt to deflect responsibility for their own service failures, and inability to conduct business professionally. I can't understand for the life of me how they represent Whirpool/Kitchenaid products in the Ottawa area. Because of their unreliability and unwillingness to handle the situation professionally, I have been forced to schedule service elsewhere - lots of great places. The one I normally deal with - is coming today [same day] about 2-3 hrs after I called them. Amazing - that is customer service and a well run business - I'm actually glad I had to call someone else in some way As a customer, I expect honesty, respect, and competence--none of which were demonstrated in this experience with Young's Appliance. Terrible company & experience from start to finish. - They notified me midway through the service window that they would not be attending at all. - When I requested managerial follow-up, I was met with a false and defamatory accusation rather than constructive help. - This behavior reflects poor customer service, poor communication, and a concerning lack of accountability. I am filing this complaint so other customers are aware of the business practices I encountered. I would welcome an appropriate resolution, but at this stage, I have lost confidence in Young's Appliance's ability to provide professional service or meaningful customer support. --Shawn Ottawa, Ontario

Young's used to be good and I have no idea what happened, but I have been strung along for over a…read moremonth on a dishwasher repair. First of all, I had a service call scheduled, but no one showed up. No one called about it either. This was Friday. No one called on Monday either. I called THEM mid morning and was then told that oh, someone was sick and they were rescheduling and I was the next call. I understand sickness, but I do not understand why I was not called. They knew someone was sick the day of, so call those customers! Next up, I get another guy come in, Thursday of the second week. This is the owner, Curtis Young. I inform him that the spring in the soap dispenser is broken. He asks what the dishwasher is doing. I say that it is making noise like it is working, but when I open it, the dishes are still dirty and the soap is still in the dispenser, which is closed. He runs it and tells me that the motor has a "flat spot" and needs to be replaced. Fine...trust the experts. He also tells me that the part is in stock and someone will call me tomorrow to schedule the repair. Repair is scheduled. Guy comes and it becomes clear very quickly that not only does he not have the part, he doesn't have record of the service call the night before either, and I have to explain to him what just happened, what was said, who came, etc. I'm pretty irritated at this point, but I know it isn't his fault and he is apologetic and says he is all booked up for Monday, but can come the following Tuesday. Of the third week. First thing in the morning. He comes Tuesday definitely not first thing, emergency, but again, I get it. Part is installed. He starts a test load to see if it is working and this time I am called to check. I tell them it seems to be working fine. I receive an invoice. That night I run dishes and same problem. They aren't clean, the soap is still in the dispenser. I call back and explain that the original problem I complained about is still an issue, and am assured I do not have to pay the invoice until the repair is made. Repair is scheduled for Monday. Monday now of the fourth week...no call no show. This time the excuse is illness which, again, happens, I understand. What I do NOT understand is the no call no show, waiting for me to contact them. Time to reschedule. Unfortunately I am out of town this week so have to schedule out further. I provide the model number of the machine for the second time, so the part can be ordered and the repair made quickly. Monday of the FIFTH week, repair is scheduled again. It's the same guy from the first repair, who is a little startled to be here again. I point out the broken spring in the soap dispenser. He's like, yup, it's broken. I point out this is the issue I originally called about, I felt the spring break, I know perfectly well it is broken. He tells me he does not have the part, but he will go back and order it. We are now five days before Christmas, for a dishwasher issue I reported IN NOVEMBER. I get the bill again. I repeat I was told I did not have to pay it until the machine was actually repaired. They told me I had to pay it and they would send another invoice for the new repair when it is done. I will pay the invoice in full, but I will never call Young's again and I will not allow them to repair the broken spring either. At NO point has anyone acknowledged or apologized for the poor communication and the repeated delays. Unbelievably poor customer service. If they would go so far as actually acknowledge and apologize for their errors in this situation, I might be able to get past this--as long as the machine actually gets repaired. But as it stands, I have wasted a month and $602 trying to get Young's to fix an issue, and they clearly can't. And before I even get this review written, they send me another email saying that the invoice is due today by end of day and if I don't pay it, they will immediately send it to collections. After telling me before that it did NOT need to be paid until *the machine was repaired*. Which it still is not.

I had a problem with my dryer not spinning. The problem was diagnosed very quickly. The service…read morewas friendly and honest. Absolutely would use again. There was some drama that I was not aware of when trying to order the replacement part. I deducted one star because I was not informed while this was happening, and was left to think that I had been forgotten, when I clearly wasn't. All in all, my dryer came back to life for half the price of a new one.

Vialli the gentleman who repaired my dryer, was very good, helpful, and responsive…read more He made a good diagnosis and explained the issue to me. He did not have the parts. Due to my work schedule, he agreed to visit me on Saturday morning to complete repairs.