they are very busy, bit of a wait to get an apointment…read more just had state inspection done but they did car quickly and didn't make up any imaginary problems

I am extremely disappointed and concerned about the way my vehicle was handled by this shop…read more A month ago, my car showed sensor warning lights, so I specifically brought it in to make sure the vehicle was SAFE to drive. At that time, I had absolutely NO brake issues whatsoever. My brakes were working fine before bringing my car to this shop. After a test drive, I was told to first get an oil change elsewhere because they had no openings that day, and then return for diagnostics regarding the sensor lights. We followed their instructions exactly and returned the car. I paid $517.06 for repairs that included fixing broken wiring to the right front wheel and replacing the front wheel ABS speed sensor. I was also told the ABS module was bad and expensive to replace, but Liz clearly told me that replacing the module was NOT necessary and that the car would still be safe to drive as long as the dashboard lights did not bother me. I even asked again, in front of a witness, if the car would be safe after the repairs, and I was reassured that it would be. Only TWO WEEKS later, my brakes completely failed while driving. The car would barely stop. We immediately brought it back to the shop. They kept the car for days and then charged us another $1,871.48 for brake repairs, including calipers, rotors, pads, brake lines, and the master cylinder. After continuing to have issues, they kept the car again for over two additional weeks and charged us another $187.62. In total, we paid $2,576.16 When we When we contacted the shop, instead of taking responsibility, they attempted to blame us and claimed they had warned us about the ABS module causing brake failure -- which is absolutely NOT what we were told originally. They even added wording to the receipt claiming we ACKNOWLEDGED that the brake system could fail without replacing the module. What they did not know is that I recorded the conversation where we were specifically told the car would still be safe to drive without replacing the module. I specifically explained that icdidnt want to put mlney if it was too expensive but ehat they y did not know is that I recorded the conversation where we were specifically told the car would still be safe to drive without replacing the module. Throughout this entire process, we were repeatedly told "they are working on it," while being left without answers, without reliable transportation, and paying thousands of dollars for repairs that still did not fix the problem. This experience has been stressful, expensive, and honestly terrifying. Brake failure is not a minor issue -- it puts lives at risk. I strongly encourage others to ask questions, document everything, and get second opinions before trusting major safety repairs here.

from start to finish excellent service. Jessica kept us informed throughout the process ! Our…read moreexpense was exactly what was quoted the team of Jessica and Bobby was hands on all the way. Received our 2014 Suburu in showroom condition . We could not ask for better service. Thank you much.

I am very fussy when it comes to my cars. I used to go to another auto body shop in my area. The…read moreservice provided at this facility was excellent. The service manager was Annie Hummel and she became an advocate for me in getting the job done right. She was very knowledgeable and became a friend. All of a sudden Annie took another job. I couldn't find her for over 2 years. I finally heard that she was at Todd's in Mt Bethel. I had a little knuckle dent in one of my cars and Annie being the knowledgeable friend and expert in her field was just what i needed. She was her usual cordial self and I got to know Todd and his wife. I know i can always stop in and say Hi-But if I ever need any body work done-It will be a trip to see Annie at Todd's-HANDS DOWN!

Great fairly priced car maintenance and repair and service! With your help over the past 8 years…read morethis Honda Accord is humming. Just hit 235k miles on 10 years old car. Thank you, Engles.

Been going here for years, this shop is the best I have ever done business with. The owner is…read morehonest, you won't get screwed here. Rick W.

Good value and turn around time when I took my Honda civic to them. They were friendly and took…read morecare of my vehicle without overcharging

The mechanics are diligent and they know exactly how to narrow down the issue and most importantly,…read morefix it the right way

I always feel like I'm not getting ripped off here. Fair prices and a lifetime parts guarantee on…read morethe part I had replaced. Everything was explained to me and the price was good. I will definitely go back.

500.00 just for front break pads and rotors and he advertises free estimates but was going to…read morecharge me fifty dollars for that as well. Unbelievable! Now that's definitely not honest

PHILIP V. The service at Reagle Dodge is outstanding. When…read moreentering the orderly, well-kept building/service area, you are greeted with personnel who are very welcoming and sincerely responsive to your needs. Upon calling, my appointments were scheduled rather promptly, and repairs and maintenance were professionally/effectively addressed in a timely manner. Service Advisor, Nadimeh Melhem, Manager "J.C." and others employed at the dealership are caring and eager to assist with whatever the mechanical situation may be. Above all, billing/costs are very fair and reasonable

I've been going here for over fifty years. Yesterday I hit a huge porthole with my Outback. As…read moresoon as I went in to Reagle's I caught Jayson's eye (one of the owners). I explained to him my concern about the tire as well as my front end alignment. He turned around gave it to a tech, and i was out the door in 15 minutes. Who said customer service is dead!

Rarely do I award a five-star review, however, in this recent case I will in due in part to my…read morecustomer service representative Hailey. Probably for the first time I was kept informed as to the disposition of the repair to my truck. Ms.Yurchak, is the professional face of this dealership. By the why, the repairs were completed and the truck drives well.

I would strongly recommend not purchasing a used vehicle from this dealership…read more Two days after buying my car, the transmission broke down. I was told they "didn't know" there were any issues. Eventually, it was replaced, but it took an entire month. Now, I have multiple warning lights on the dashboard and the car has been stalling. When I brought it back, I was told they would not fix it because I do not have a long-term warranty. Before purchasing the vehicle, I specifically expressed concerns about buying an older used car. The salesman, Marvin, assured me he "had my back" and not to worry if anything came up. Unfortunately, that has not been the case. The owner recently called and told me I would have to pay full price to repair the vehicle. This has been extremely frustrating and disappointing. Based on my experience, I would not recommend doing business here. If you'd like, I can also make a shorter, more direct version for Google reviews or a stronger version that applies more pressure while still staying professional.

I recently became a customer both for repair and regular maintenance. I was amazed! What a…read morefantastic experience. My daughter and granddaughter are also customers and rave about their service. (No price gouging which some shops try and pull on women.)Super efficient and clean. Recommend to anyone!

Do not have your car taken to Smitty's collision. After sitting in the lot for 5 days I was told…read morethey could fix my car in 2 weeks. I needed a tire after hitting a pothole. Well I couldn't let my car sit another 2 weeks to get fixed I needed my car asap. I found another garage that would take my car and fix it in 2 days so I wanted to have it towed to them. Smitty wouldn't release my car till I paid a $1700. storage fee. They did nothing to my car other than let it sit in their lot for a week, it took a week for them to figure out all it needed was a tire. This is a scam to get insurance $$. That's why insurance rates are so high for everybody.