I am really disappointed in my experience with Creative Soul Music School. We originally signed up…read morebecause of a teacher we loved, but that teacher quit unexpectedly during the season. After that happened, there were no other lesson times that worked for us with a teacher we preferred, so I reached out to cancel. I used their Contact Us form on the website and also called to cancel, but I never received a response. A couple of months later, they contacted me saying they had not received payment. I explained that I had already sent a message requesting cancellation months earlier. They told me their policy is that cancellation only becomes effective thirty days after they send a cancellation form, but they never sent one. They even acknowledged that they do not regularly check their emails and said I should have come in person to cancel. I do not understand why I am being penalized when they were the ones who were unresponsive. I followed the process that was available to me at the time. For them to refuse to honor the date I originally contacted them feels unfair and comes across as a way to keep charging customers longer. Their pricing is also very high for what you actually receive. We have since switched to a private tutor who charges half the price, is more flexible, and also offers recitals. There are clearly better options out there. Based on my experience, I would not recommend Creative Soul. The communication, policies, and customer service were very frustrating.

This is a badly-run little music "school" where an aging, paunchy, past middle-prime hippie-type…read morenamed Joshua sits at the front desk doing nothing except getting you to sign up. Then he gets your credit card information so that they can charge you for as long as they want to. Getting signed up to TAKE lessons there is easy, My story is about trying to STOP taking lessons there. When I signed up Joshua had told me about the 30 -days notice but NEVER said WRITTEN 30 days notice and NEVER said that in addition you had to fill out THEIR FORM which you also have to get from them! So I took three lessons and decided to quit due to numerous problems with scheduling and teacher no-shows. I gave Joshua 30 days notice IN PERSON but was made to pay for a whole other month after that because of a technicality. I didn't think it was quite fair but OK, I'll pay for another month if that's the rule. THEN Joshua said that because I had cancelled a week into another month I had to pay for that month too. This was ridiculous but just paying THIS $159 was easier than fighting with them and AGAIN, I confirmed with Joshua that I had quit and told him specifically that therefore I did NOT authorize any further charges on my credit card after this one. He said nothing about any form or other notice or whatever. SUMMARY: When I received notice of this last $159 charge I thought it must just be a mistake but no. I school says they haven't received THEIR FORM back. WHAT FORM??? So I have now been charged $159 each month for FOUR months of lessons...(or 4 weekly lessons for four months) which would equal 16 lessons. SIXTEEN lessons! I've ONLY HAD THREE. So let's see, each lesson cost me $200. A little high to pay for some teenager or 20-something to teach. It's basically at this point that whether there's a signed form or not or whether they told me about it is really not the issue anymore. I mean, do you really want to do business with someone who thinks it's OK to charge you that much money for nothing based on mis-communication or instead of working with you or contacting you or doing SOMETHING to work it out instead of just smiling at you standing firm and not budging and taking your money no matter what the reason. I don't. I question their business intelligence. Is it really worth $159 to piss off a client so badly that they write reviews like this? It seems it would be more valuable to STOP charging the client $159 and save the expense of hurting their reputation. Makes you wonder either how smart they are, how hurting for money they are or who is actually running the ship over there. Hello???....Samantha and Casey Thomas??? Are you there??? Surely this is not how YOU BOTH want your business run so I'm going to assume you don't know how your business is being run in Watauga.

The staff at Houghton is patient, knowledgeable, and personable. They will go out of their way to…read moreget the right instrument in your hands. Instrument trials are easy with free shipping even on returns of new instruments. Email questions are answered quickly and intelligently. I have been playing brass instruments since 1976 and have not had a more pleasant remote purchasing experience than this. Buy with confidence from Houghton Horns!

What a wonderful experience!! I had to bring a baritone twice for 2 separate issues, and each time…read morethe experience was top notch. The staff is so friendly, the location is clean and just has an overall inviting feeling when you walk in the door. I have used 2 other stores in the past and I will never go back. Houghton Horns will always have my business. I took the baritone to another location first and was told it would be 2 weeks BEFORE it could be looked at. The quote was $300. And the employee there (Bell's) was very short with me and rude. I then went to Houghton and was told I would likely have it in a day or 2 and the cost was over half the price! And the employees are just so genuinely nice. I regret the many other visits to Bell's and Music & Arts. I promise, you will love this great company!

Awesome store, we love Tony's muzic. Guy knows his stuff!*I highly recommend Tonys music. He fixes…read moreamps, he techs guitars, and is an awesome guy.

Tony's Muzik is an awesome guitar shop. Great selection of…read moreguitars , amps and excellent customer service. Great place to get setups done or any repair needs.

I had a fitting with Steve Bell this past week and left with an amazing trumpet. I can't wait to…read moreget home and play it in some rehearsals!

Our son has rented his trombone from Bell's for a couple of years now. Bell's staff is always very…read morehelpful when we run into any issues with our instrument.

We went in a while back to rent a violin for my daughter. A young man (man, I'm old) named…read moreNicholas helped me & went above and beyond. She needed a 1/4 size violin, which he didn't have at that location, so while we went to an appointment we had to make, he took it upon himself to drive out to the Hurst store and pick one up for us, despite me telling him that I could go out and get it after our appointment. He called me and let me know he'd gotten it, we went back to this location after our appointment, and he made the entire transaction as easy and painless as possible. He was unfailingly polite and had a great attitude. I highly recommend him and will be going back to patronize this store for future musical needs.

Fantastic experience. As new instrument renters they gave very helpful direction! Much appreciated…read more and price matched And was able to get our instrument same day. Excellent customer service thanks!

Always nice and helpful staff. Maybe too helpful considering my husband spent 5 grand last time we…read morewere in there haha.

Paul was awesome and super helpful!! Love this location as…read morefar as buying new gear they make it easy.

Brought my son here to pick out a French horn for his birthday. The appointment was easy to make…read moreonline. We were greeted upon entry and quickly got to the job of trying out several horns. The atmosphere is very inviting and comfortable. They really took their time with us to ensure my son got the horn that he truly wanted. Josh is hands down amazing and you can tell he knows what he's talking about regarding the instruments. And he has a great personality as well. This was an amazing experience and I will certainly be back again should we need another instrument.

From the owner: Houghton Horns is your one-stop shop for French horns, trumpets, trombones, tubas, and brass…read morerentals and repairs. For over thirty years we have been helping customers find their perfect instrument and keep it in ideal playing condition. Home of the Verus horn and Houghton Horns mouthpiece.

Bill is an outstanding guitar service representative.His quality of work is amazing just amazing…read more.He explained his process on guitar repairs and yes he did just what he said .I picked up my guitar and played it and it sounded like the way my guitar should sound .Other places I know also other places wanted to charge me more and Bill services and charges is awesome .Yes he is Old dog repair but the way he treated me like I was the only customer .*

From the owner: Our specialty is guitar and bass setups and repairs. Setups follow a 13 point service on all…read moreguitars and basses. Our work is guaranteed 100%. We are a home based business. I have been playing guitar for 60