I recently had the unfortunate experience of dealing with Young Chef's Academy and trying to plan a field trip for a group of kids. The person who answered my call not only put me on "muted hold" so he could answer other calls, but he also was rude enough to say that he was missing other sales calls while I was trying to find out information on booking my event. I;m sorry, I didn't realize that getting information to spend hundreds of dollars at their venue was an imposition and that I needed to get out of the way. My apologies. I thought they wanted to make money....apparently I was wrong. I even asked him, "did you just tell me you are missing other calls because you are answering my questions?" And shamelessly he said, "yes" - wow, ok....I then decided I am choosing to not spend my money with this company if this is how they run their business. I will ask questions, I will ask about pricing, I will ask about your menu options - and I shouldn't feel rushed to do so. After all, I am planning to spend aprox. $400 at your business. But now worries....I will go elsewhere. To the person on the phone, I am sorry that Young Chef's Corporation is not willing to spend extra money to help you with your work load and get more people to answer those other calls so you can actually give good customer service. They have failed you my friend. They have put you in a bad position on the front lines dealing with customers. read more