I purchased two tickets to Annie's Signature Sweets class in January 2020. The class I purchased took place in April. Obviously, the pandemic happened and the class was canceled. She said she would reach back out when everything opened and she never did. I kept an eye out to replace the class when things opened back up. There were no classes scheduled, only virtual classes which is definitely not the same thing as taking an in-person cooking class. I would have to supply all my own ingredients, bake on my own, etc. Which is fine if that's what I originally purchased. But I purchased two in-person tickets for the experience. I can YouTube a class for free online.
I reached out to Ann LoParo towards the end of July to say I was not interested in a virtual classes and she was no longer offering what I purchased. She told me she does not offer refunds and I should take a virtual class instead. I am not asking for a refund because I do not want to take her class. I am asking for my money returned because what I originally purchased is no longer available. It's almost a year later and no in person classes have been scheduled.
She has ignored emails and phone calls. This is stealing. This is theft. This is greed. As a business owner, I understand going through hard times because of Covid. But you also can't use Covid as a way to rip people off when they purchase something with their hard-earned money. If you no longer "feel safe" in person, then you give the money back. This is not a refund I am asking for. I paid for a service and I am not receiving it. read more