Thieves, liars, and the most abhorrent level of professionalism I've experienced in my 29 years of living. Stephanie Coulter and Danielle Cox are just a couple of the people that are not only unqualified, but unfit for their positions at this company. Stephanie Coulter threatened to charge me for damages to the building with no evidence or pre-tense then had the nerve to tell me "this is not a customer service call" when I called her on her unprofessionalism and disgusting behavior. I am a customer and you provide the service or realty, this is the level of intelligence at this company. Danielle Cox threatened to incur further charges, (on top of the unprecedented charges they are attempting to steal from me) for not responding to an email, which I had responded to three times. Stay away from this place, especially if you're anything other than Caucasian. read more

This company turned off Wi-Fi during Finals at Illinois State University for an entire apartment because one person who is subletting that doesn't attend ISU live there and didn't pay her rent. This is disgusting and do not rent from them. read more

Young America took over our lease after 4+ years of being a tenant without issue. When they took over- every month included hidden fees which we had to defend against with our lease every month. They put bills under our names illegally, and then tried to deny us our deposits after we deep cleaned every inch. NEVER DEAL WITH THESE PEOPLE. Jeff, the manager of non student residents, will try to pull every slick move possible to get an extra buck out of you. DO NOT TRUST. read more

literally zero stars, i wish i had decided to be homeless or live in my car rather than rent from them. Constant tours at any hour of the day with minimum or no notice. They never answer the phone, text, email. Place is run by college kids and they're leeches. good place to rent if you want to be taken advantage of. never met anyone that liked renting from this place. my building is leaking and they won't/cant fix it, and me and my roomate are paying for it. tried contacting them. won't answer - literally suck my balls read more

This is not based on renting. But a leasing agent messengered me on Facebook after I posted a housing question in a student parent group. Solicitations are against the rules of this group. I feel this is a VERY INVASIVE sales practice. They're either promoting this kind of thing or at least not training them not to do it. read more

Do not rent here it is the worst place to be living at on campus. They told me I still have to pay rent during the corona virus pandemic and on top of that they charged me late fees for every month that I was not on campus and unemployed due to corona virus. They are not understanding of the situation and they will take full advantage of you. They are money hungry and greedy. DO NOT RENT HERE read more

Do not let "urgently needing a place to live" cause you to settle for less. Im really writing this to prevent others from making the same mistake I did. This is really a joke of a company. They take zero accountability for their own actions. They falsely advertise "model" properties and show residents these properties and then let them know they must act quickly or else they will lose it. Well, I saw a model unit and decided to go forward with it, paying a $500 deposit only to be placed in a trash unit that didn't even remotely resemble the first one. After informing them of this, they took no accountability, and no responsibility and refused to refund my money. Do not ever do business with this company. I request no response other than a sincere apology and acceptance of responsibility. read more

I've only been living with this company for around 3 months, and whenever I come to them with an issues about my rental, I'm met with horrible customer service. i.e.When I called to complain that the 15-MINUTE NOTICE for showings at my apartment was ridiculous and invasive, the woman over the phone seemed to care very little about the fact that people were constantly barging into my apartment with as little notice as 15 minutes and seemed very sarcastic about it. 0/10 would sign again read more

This place should be investigated for civil rights violations. They are horrible. They pretend to evict a sub letter but then do not get her keys back. the subletter ruins the apartment and nothing happens. They purposely avoid calls and claim Andrew is out all the time. The dude that answers the phone feeds info to the sub Tenant. Save your money health and safety do not rent from these people These people are low class. Parents do not sign as co-signer. Find a private renter. read more

Literally the trashiest place to live (coming from a previous renter), take advantage of college student, don't answer phones or CALL BACK WHEN ASKED, completely disorganized and lose documents that fall back on the renter and result in fees. I'm convinced they do things like that on purpose to be honest. Don't live here, literally pick anywhere else. Also, to those who review these reviews don't bother putting a "oh we're so sorry" note on this, because I will be coming in very soon to speak to you about my issues. read more

The most unethical place to rent from. They lie, scam and avoid any calls if you have a issue. Never let your family or friends rent here. My child left, found a approved subleasor. I called and verified everything was switched to him and they said yes, we will receive a refund at the end of year. They wiped all money out of the account, locked our access out and kept all the money we pre paid and said we still owe more. Parents DO NOT do this to yourself, they are an absolute nightmare. if you currently rent screenshot every conversation and email. They said I had no proof of anythin, I have loads of paperwork we are in the process of going to court. read more

I would give YA zero stars if they gave me a choice but one star will do. I highly recommend students to NOT lease from Young America. They are scammers that prey on young college students. You WILL NEVER GET YOUR SECURITY DEPOSIT BACK due to "FEES" that pop up on your account. Utility overcharges are HUGE problem with YA. Charges that are logically & mathematical incorrect. read more

Horrible to deal with, they try to scam you on everything. Added a bunch of bogus charges

The single worst transaction and experience of my life was with Young America, at the Lodge. All of the other usury aside - we got a $6,000 charge after move out for 3 broken chairs and a missing fridge drawer. After threatening legal action, they dropped it to $1,500 which we paid to be done with them. It was worth $500/person to not have to interact with this company anymore. $6,000 just happened to be the EXACT price of what they lost in rent from a random assignment roommate who squatted there until he was kicked out by the sheriffs office. YA selected and assigned us that roommate, who the three of us did not want, and we had no say in it. He was arrested multiple times, bringing the police and sheriffs office into my apartment on a weekly basis to check things out and I was thankful to have the police around so much while living with YA. He was a proud and open gang member, who brought other "killers" as he called them into our home. This was an entirely traumatic experience for us, as was dealing with YA. There was nothing they could do to get him out, and they charged us for their atrocious judgement. Their employee, Randall Paulissen, made our lives a nightmare. If you are a student, you have other options. You cannot imagine the financial burden, time, and emotional toll that doing business with YA will have on your life, ANY other option is better. read more

Literally "forgot" to charge us for utilities for 4 months and then charged those 4 months all at the same time assuming we can just pay that right away plus our rent... such terrible service. Clearly doesn't understand they are working with college students who live paycheck to paycheck to pay rent and get through school. read more

Would rate zero if I could. We had to buy a screw driver to unscrew our air vent from the wall ourselves and clean it. Dust flew everywhere. We requested this to get cleaned twice. Almost every request we make it ignored. This realtor company takes advantage of college students read more

Young America Realty - Disgusting - Apartments Near Me - Normal, Illinois

See all

I was reading through other reviews and just had to laugh. If I could leave negative stars I would. I get charged $600 for someone kicking my door. Door was broken at all and I only called Young America to make sure I was safe in the moment. Boy did that backfire. I also see what they are charging me $600 for they have charged another person only $200 for plus other damages for them. MAKE IT MAKE SENSE. Do not rent with them; they are all crooked scammers!! read more

I can't leave less than 1 star, the only reason they received that! Young America Realty is a scam and I feel sorry for students trying to go to school and then being sued by this idiots. My son rented from them with 2 roommates. After my son moved out they are taking him to court for charges they have already collected from his roommate! DOUBLE CHARGING!! Great work Young America what a way to rob, steal and use young people. Now we are in court fighting this, I bet you never had anyone stand up to you! You are the worst threat to our children these days.... read more

I do NOT recommend YA. My apartment was filthy, with bodily fluids all over one bedroom and broken furniture. Water filter was broken and gave out brown drinking water. We also requested maintenance to fix a back door lock that we felt was unsafe. Shortly after, we had an attempted break-in and a nearby domestic dispute (police were involved), so we requested the lock be fixed again. Lock remained broken for a MONTH. Their excuse? "You chose early move in, so you agreed to take the apartment 'as is, and with all faults'. We'll get to it when we get to it." We pushed furniture up against the doors every night and I slept with a Renaissance faire sword by my bed. My lease ended a month ago and YA is still charging me for frivolous things -- even though I no longer live there. Parents, your children are not safe with YA. Avoid at all costs. read more

horrible! ive lived here a year and have had mold, management is unresponsive and disgustingly rude unless you owe money, packages stolen to which they told me if i wanted to view the cameras i had to pay $100 to see the footage. they charge late fees on the 2nd (every other company does the 5th) DO NOT SIGN HERE!! read more

Completely takes advantage of college students. Entire staff is turned over frequently leading to incompetency and inaccuracy. Have had countless issues with extra charges to my account, cancelled payments, maintenance issues, etc. Was locked out of my apartment for 3 months while the company gave me keys to other apartments instead of my own and refused to pay for a new key to be made. The fees are insane and no one can explain why they have been charged, but good luck trying to speak to a manager. I know the college-age employees are not to blame for the issues, but instead point to lack of thorough training. Would HIGHLY suggest looking elsewhere to rent an apartment in the Bloomington-Normal area. read more

No fucking stars all they wanna do is take take take your money. Move out was in the middle of covid and no consideration or help for early move in even though they advertised they did. Moving out again and saying I owe 1500 STILL during covid. Fuck YA Don't lease with them. read more

Terrible realty company. No one ever answers the phone for the customer service line. I have left numerous call back messages and have still not been contacted after a week. I would never lease through this company again. They find loopholes to charge their renters extra after having already highly overpriced leases. read more

I have dealt with YAR for the last four years for their property on N Fell While there have been a few issues ( as there is with any R.E. Management Company), they have always been responsive and Lindsay R. a Senior Account Specialist may be the best customer service person I have ever encountered anywhere. read more

Taylor was extremely prompt right when I needed an apartment and the list was dwindling to just about none left. She found the perfect spot for the right price and made it happen as quickly as I needed her too and I'm very grateful. read more

They only care about money, they never answer your calls if you need something to come be fixed. Nothing but disappointed by how they run this company and put all the angry customers on to the children who are interning. Absolutely disgusted the way theyve treated their clients during a pandemic too! Glad to see the president of Illinois state calling this shitty company out too! Never ever sign with them! (: read more

DO NOT live with this company. I have been met with nothing but disrespect by the management. They will not fix any issues unless you get your parents to literally come down to the school and the management was so extremely rude to my parents as well. I had roaches and bed bugs in my apartment upon moving in and young America refused to treat our apartment and essentially called us liars. They do not care about students as they are only looking for money. COVID changed our commencement ceremony extensively and Young America refused to give any type of leeway and is forcing us out of our apartment less than 24 hours after the ceremony even though we have paid for the entire month of may. DO NOT lease from them you will regret it. Would give 0 stars if I could read more

One of the big realty places around ISU, however, I'm just not sure they would make the grade if they were not renting to 19-21 year olds. I was just visiting Normal this weekend and some friends and I drove around and looked at some of the places we stayed in when we were in school- and yikes. In such disrepair. I mean- some of the places didn't look like they'd even had a pain job in the last 10 years. From what I remember- none of the other realty companies leasing to university students in Normal far exceeded service and quality of Young America, but standards should be a bit higher in general. read more

I really wish that I could leave less than one star for this company. While I understand that they have a high volume of tenants and a huge market share in the student apartment space, there is no excuse for the lack of respect and professionalism in relation to their student tenants. It is nearly impossible to get into contact with them (regarding tenant issues such as account charges), I would call for days trying to inquire about a service charge on my account (weeks to get an itemized receipt for the work done). Leaving a voice-mail is useless, do not expect a callback. If, in a rare instance, I ever got in touch with the accounts department, they are rude, disrespectful, and completely not helpful. This company will overcharge you for anything they possibly can and maximize charging most of your security deposit at move-out. For example, my roommates and I got charged over $300 for "broken shelf" and "cracked frames" in the fridge. The mentioned were already damaged at move-in, but it was an oversight on our part to not note it because we didn't even think to. If the company is so fast to charge for those damages at move-out, it should warn tenants to note every little broken thing at move-in. If they are charging a cleaning fee, they should actually clean the apartment before move-in. Point is, the apartments are in no way, shape, or form, "deeply cleaned" or "damage-free" for you when you move-in but you should expect to be charged for them to be in that condition for the next tenants! The student apartment market at ISU is an oligopoly, and Young America has no issue taking advantage of that. read more

Reached out to see if YA was going to reduce or defer rent payments due to the closing of the school campus' and most students returning home to complete their online courses. Nope, was told "We are independent of the university and at this time since our tenants still have full use of their apartments. So in the case of everything that's going on we are not deferring any payments at this time.We understand that this is a difficult time but we are not breaking our contracts at this time so the leases must still be honored. If you have any other questions or concerns please feel free to contact us!" If your child is looking for housing, look elsewhere. read more

Young America Realty possibly is the place for students who are looking for cheap housing, but they have poor business practices. When you call or visit the office their front desk is staffed by students. I commend them for employing students, however they are not trained well and provide poor service. Additionally, Young America uses an online portal to facilitate their payments, but they have no access to this system. If there is an error in billing or anything they will tell you they have no access to your funds and basically tell you "too bad so sad." They have poor business practices and have no place handling anyone's living situation let alone someone's money. Carefully consider before signing a lease and committing to be a tenant for this company. read more

Complete garbage- zero maintenance. Rent is low, but lack of maintenance is likely illegal. Mold on everything! No repaints, ever! I rent a house, and there is no reason that it has to be a bad place to live, except that the rental company cuts every corner possible. Oh, and no co-ed leases. It's degrading that the company has a negative view my personal life. It's not the 1950's anymore, and if it was, they'd paint the house and put a cute fence in. read more

This place is the best realty place in Normal. They are incredible and I am so happy that I am living with them. All of the other realty places (first site, Samis, etc) are SCAMS!! They do not care about you and will take your money. Young America is so far from that. They are understanding, polite and compromise. That is how YA is so different from the other places that offer student apartments, YA compromises! Randy is the absolute best! He compromised with me and my friend when we wanted to switch apartments. He understood our side and helped us. Unlike all of the other places you could try and live at. No other place is going to be like this and treat you with respect. Young America does NOT scam. They are an honest hard-working company. That is why they are the #1 realty place in Normal. I'm so excited to sign another lease with them next year! Thank you Randy and Young America! read more

DO NOT SIGN WITH YOUNG AMERICA!!!! Biggest scam in the Bloomington-Normal area! If I could give them a zero stars I would. First off apartment was filthy when I first moved in, found a bloody napkin behind the desk. My roommate found a used condom under his bed. How is this acceptable?!? I pay them rent every month and this is how they treat me? Why does the county allow this? They try and have you also sign a whole year ahead of time, and act like you won't be able to find any other apartments. Don't fall for it, I one year signed on to a place a week before classes started. (So there are places...) If you are ever late with a payment for any reason (I don't know for something like having to fix your car?), they send you emails threatening to send you to collections. I have enough stress with classes, I don't need some bill collector hounding me. Will never sign with them again. read more

I WISH I COULD GIVE A NEGATIVE STAR RATING. Young America has been lying and avoiding questions for the entire 2 years I have lived with them. Every time you call, you get a different answer and it seems that no one who works there is reliable or on the same page. They will shut off your complexes water, unannounced, and then not notify anyone. And expect it to be just fine when they say "we are not sure when the water will be back on, hopefully tonight if not in the morning." So here I am expected to pay $600+ a month for a place where I can not use the bathroom or make food. SO UNRELIABLE, choose any other realtor than here. It will be the most miserable experience. read more

DONT TRUST! LIERS LIERS LIERS!!!! I viewed a new apartment and they told me that i was going to get that new apartment in the end I was given the older one and not the brand new one and when I complained they couldn't do anything about it because "I already signed the lease" they lie to you in hopes that you won't read your lease what kind of disgusting company does that to kids trying to take their parents money like really I'm going to make sure I try my best to tell everyone how horrible this company is read more

Young America is a monopoly in Blo No. There apartments are overpriced for the low quality amenities. Each month they email your utility bill to each person split evenly. One month each roommate was charged $200 in utilities, $150 of that in water. That was over the summer when no one was living there and no lights or water was left on. We have been trying to get this fixed since September yet they are not helpful. They gave us a 50 refund to "fix" this, yet we were still being charged 150 for that two week period. When you call for help they tell you they only deal with utilities over email and rarely respond to your email. For the month of April and May no one lived there for more than a few days because of covid 19. Yet we were charged the same amount in utilities for the month of January when all roommates were living there full time. The utilities is a scam and YA preys on clueless college kids who do not pay attention to their utility bills. On top of that, they supplied us a cheap couch that broke when my roommate sat down. The maintenance man told us we won't be charged because the couches are made poorly, yet we were still charged for this. I am a very frustrated costumer and hope people think twice when signing with this company. read more

This is the worst housing company on campus. I have dealt with management and customer service more than I ever have before in terms of this company. The Big White House on Broadway is one of their highlighted locations and when I moved in I was sick for three months from dust collection in the vents that needed to be changed months ago. I hired a maid thinking the apartment was just dirty until she wiped off a vent that had black chunks falling off of it. I refuse to let my friends sign with Young America or anyone I know. YOUNG AMERICA IS A PYRAMID SCHEME at this point. Your paying for the fact that they own alot of campus property not for the quality of service. Their maintenance doesnt even work 24/7 or weekends yet can come to apartments with no 24 hour notice. Also called the better business bureau but I'm dreadfully awaiting my move in date to First Site. Adios young america read more

Young America realty is a joke dont rent from them you will regret it they never answer the phone once you rent from them they take advantage of there customers read more

Young America realty is the premier slumlord of Normal. They do an ok job of power renting apartments to students, but there processes are deeply flawed and serve them only. They have move out day and move in day on the same day, so many of the apartments are never cleaned. For several years i had to go in and clean kitchens and bathrooms that had not been cleaned all year. They don't even clean the carpets and the appliances rarely work well. They charged my son for extra electrical usage because the dryer in his apartment was old and overused because it wasn't drying... To try and get service takes an act of God. I don't see why McClean County doesn't shut them down or at least fine them for improprieties. Maybe they should bother themselves to check on them. Its like the great college shakedown. Welcome to college and a disgusting unclean apartment!! read more