Young America is great! I lived at Willow last year and absolutely loved it. They genuinely care about their residents. Everyone who works there is so helpful, and their maintenance is amazing at promptly completing work orders. Not only are they a great realty company but they are also very involved in the community. They recently just donated to my Breakthrough for Brain Cancer 5k team, and I know that they have donated and been involved in countless other causes of importance to their residents. Thank you YA for not only being a great realty company, but for doing great things for the Bloomington-Normal community. read more

I have nothing bad to say about Young America Realty as a company. The employees are fantastic to work with. The customer service is unbelievable for the amount of apartments they manage. I understand with the economy and the market prices on rent, that prices on apartment can be very competitive and this also applies to the majority of realty companies in the area. Young America manages the majority of close proximity apartments to Illinois State University, which is a huge benefit for the students on campus. As a student I enjoy the luxury of being so close to my classes. Lastly, the 24 hour maintenance is amazing with being quick and efficient with fixing any of the issues that arrive in my two places I have lived in the past. I love the effort that maintenance team puts into every one of the tenants that live with Young America and respect their diligence to maintaining the properties. read more

DO NOT RENT WITH THIS COMPANY. I was forced to choose an apartment sight unseen because I was moving across state lines and could not afford a visit, and Young America took advantage of this fact to lease me an apartment that is broken down, mold-infested, filled with spiders, and filled with interior damage. Not only does the actual interior come nowhere close to matching the images on their website, it doesn't even match the location they claimed my apartment would be at on their website's floor plan! I attempted to rent a second-floor apartment next to the laundry room for my building, only to show up and find my apartment in a completely different location. I was told that the apartment would be "furnished," which for Young America apparently means "equipped with two broken bed frames, two falling-apart dressers, and half a dozen drawers whose bottoms have fallen out." I would also like to reiterate: THE APARTMENT WAS FILLED WITH BLACK MOLD. When I called the company to discuss the broken furniture and toxic mold spores, I was essentially told that these are my problems and not theirs. Extremely frustrating. read more

I would rate YA a zero even a negative if I could. My daughter rents through YA at 111 E Willow. She has been dealing with management since the beginning of the school year on bug issues in her apartment. Management has not taken her seriously. I have had to get involved thinking maybe being an adult that something would get done but still nothing. Roaches and bed bugs ... Imagine dealing with that on top of trying to manage your college classes. What a joke!! They claim to send out an exterminator to address the issues but again lies. Heidi Welsch, Student Lending Manager, just gives my daughter and her roommates the runaround. Be aware when leasing through YA that they don't take students claims to be truthful and don't care about cleanliness. What a joke of a business! read more

Slum lord apartment company. Parents, do NOT let your kids rent from them!! Jacked up rent prices, crappy apartments (bugs included), no real management, fees on everything. Will NEVER get your deposit back...one of many scams. Class action needs to happen with YA, soon! read more

I would give them a zero if I could. My apartment had 3 seperate sump pump issues. All of which supposedly were resolved. And then proceeded to flood twice! I was told to talk to Jeff about the damages to my property (electric couch, Nintendo switch charger, my dresser, entertainment center, and some priceless items). Nothing was done about the damages, instead I was given fans to help clear out the water. Upon the second flood, as I was moving my things to prevent further damage, I found black mold. I was fed up and asked to get out of my lease. They "helped" me out by only charging me for two months of rent instead of the 3 they normally would to release me from my lease. And then gave me about half of my deposit back for damages that were already on the property when I first leased. Their excuse was they didn't know the condition of building when they bought it. So instead of offering solutions, they robbed me some more. I will never rent from YA again and have learned a life lesson. read more

Customer service with Young America is terrible. I have an outstanding balance that I owed them and they refuse to work with me to set up a payment plan regardless of my financial situation. I don't recommend signing a lease with Young America EVER! They will gauge you with overages and expect you to pay in full or they will send you to collections. Not only that, but maintenance is next to non-existent in their units. My entire experience with Young America has been a nightmare. Save your money and sign with a different company that actually cares about their customers. read more

my roommates and I have found at least 6 cockroaches in various places of our apartment. When we contact the maintenance man or Young America, they say roaches are a normal thing and everyone has them. Ew?? In order for our maintenance man to spray for bugs, we have to text him multiple times. When he does come to spray, he barely sprays the entire apartment. It's ridiculous. read more

The maintenance and customer service is awful. My roommates and I have sent in many requests for maintenance for things that should be kept up with regularly, such as replacing the fridge filter. When maintenance comes to fix things, they tell us things completely different than what the Young America representatives tell us over the phone or in their office. They are very inconsistent and I have had many experiences with employees telling me incorrect things about my contract. I do not have any closet lights and I made a request in August to get some placed in my closet. It is now April and it still hasn't happened! Seems like we are always having issues and they are raising their already extremely high prices! I recommend using another realty agency. read more

I liked Old America Better, 1 Star. They sure love to dick around their tenants. I'd rather rent through Honey and Vinegar realty, they are much better. They even gave me and my boys a complementary case of Wolf Cola, the official drink of Boca Raton. read more

My apartment was so cheaply made I'm surprised it didn't fall apart over the summer. Thank God I didn't sign a lease through these people. I stayed in a young america apartment over the summer and my God it was horrible! Thank God I didn't go to ISU! Wolf spider babies all over my apartment, mold growing everywhere, dirty floors when I moved in, the toilet broke the second day I was there and I didn't have a bathroom for two days (at least they have a nice maintence man for the building I was in), the toilet problem caused a small flood in my living room and the apartment entry way, excessive bugs all summer (they got in my boxes and I had to repack everything and spray to get rid of them), fish remains in the kitchen sink, broken kitchen sink faucet, horrible water pressure that barley allowed me to do dishes, need I go on? I wore shower shoes when I took a shower... I think the dorms were cleaner.. The apartment was good size and the rent wasn't horrible but considering the state of the place it was ungodly overpriced. It could have been a nice place if it was taken care of, but it wasn't. If you go to ISU I would strongly advise living off campus at one of the large complexes like College Station or maybe even consider living in Bloomington. I've lived in five different apartments and this was by far my worst experience. DON'T RENT from this company! read more

Young America appears to most as a reputable and professional company, but that is so wrong. Young America is extremely disorganized and it appears that their only motive is make a profit. For example, when the heat in our building went out last year (2018), the organization brought over space heaters because it took days for them to finally fix our heat, in a brand new building. Furthermore, the staff is extremely rude over the phone (Danielle from accounts), and does not display patience or any sense of professionalism over the phone. read more

This place should have a zero star for taking advantage of young college students who have to sign their lease to rent. It is a one sided lease to their benefit. Read your lease and be aware if one roommate does not pay their rent No One will get their security deposit back, even if you have your own lease and pay your share! read more

I lived in a Residential building. They take forever to respond to your email. I had to send them 3 emails to get a response (I sent 1 email a week). They have different rules for different people in the same apartment. We were told our apartment building does not allow dogs. But other people in the building have dogs. Treat all your customers the same, don't give people special treatment. read more

This company is bad news and I would strongly discourage anyone looking to rent an apartment or house from them to do so. In my time of dealing with young america, they were less than helpful in almost every aspect of the renting process. they put on fake smiles for you while they are trying to bait you in, but they do not have your best interest in mind. they showed us a few houses that they claimed to be pretty decent (if not good) houses to rent, but when we were there on showings, the owners pulled us aside to tell us that they had a mold problem in the basement that had gone unfixed for months, and another house had warped banisters in the basement (something we had to learn from the current renter because the realty agent showing us the house insisted that we didn't need to see the basement). DO NOT RENT THROUGH YOUNG AMERICA!!!! if I could give them zero stars I would. read more

Young America is a truly the worst company I have ever seen or been affiliated with. I would not recommend living in a YAR place AT ALL. my boyfriend and his 3 roommates lived in a building close to campus and it was nothing but hell. When I first visited the apartment I was shocked that there was black mold covering the bath tub, the smoke alarm was not only broken there was only 1 in the whole place (which is illegal there is supposed to be one in every bedroom and one in the hall), the kitchen floor was sinking (literally it was starting to go down into the apartment below), and the sink dripped this disgusting brown liquid (which they FINALLY came and fixed second semester the 2nd to last week of school). The last thing that really bothered us was the maintenence people. Most of them were very nice but towards the end of the year they just didn't care. One of the maintenence people broke one of his appliances and never replaced it. Also, when they sanded the doors they left all of the shaving everywhere and then tracked it in and out of the apartment when changing the blinds. Did I mention they payed $1600 per month for this? Now after all of that don't you think that YAR should pay YOU to live in that place? Well guess what? Yesterday we got a letter in the mail stating he owes MORE money because the security deposit didn't cover all of the "damages". They are charging 12 dollars for a little rip in an office chair and 5 dollars to re hang two mirrors. They are also charging 60 dollars PER PERSON to clean the apartment. Is this a joke? The place was already damaged way more than anything we could have done when my friends moved in. Young America realty is a scam and doesn't deserve the time of day until they fix up their units. I understand it's a college town but living in a dangerous already disgusting place is not worth the hassle you get with these people. read more

Young America Realty - The dust the workers tracked in and out of the apartment. - Apartments Near Me - Normal, Illinois

Worst staff and customer service I had ever dealt with in any type of establishment. Slow to respond to maintenance issues, unwilling to help, rude, and will not work with you at all. Do not purchase/rent any type of property from this company they are terrible. read more

The worst customer service I have ever encountered. They are in it for the money. Do not sign a lease with out getting all details. Thought I was signing a 10 month lease with all utilities included. It was for a full year and utility credit will run out in 6 months! All they could say was "too bad, so sad" you are 18 and liable! read more

The worst realty company ever. They rent houses and apartments at to college students that would and should be condemned under ordinary circumstances. The rent is outrageous for the services that are received. Students asked to relocate to another house across the street at a higher cost so they could bulldoze the original house. This after the residents were forced to split a $1,000 extermination bill for bedbugs in their disgusting property. May cannot come fast enough... read more

Cant seem to get their bookeeping straight, all they want to do is charge fees for every little thing , especially when they make it up fees for things that arent true. , then they wont remove it from the bill. CALL CALL CALL nobody knows anything. They have kids working there that dont know anything. Charge late fees even if your not late. A friend of a room mate stopped to show her his new 10 pound puppy for 5 minutes, next month there was a $650 fee for illegal dogs in the apartment and all the other room mates were stuck with the bill too, even if they werent there. Lousy maintenance , never fix anything but they sure want to bill you for everything. read more

I haven't moved in yet. But I am not impressed so far. Calling them for information is a complete joke. I tried to move in my apartment earlier than expected so I made a phone call to them. Not only did I not get a call back. He called me back two weeks later!. Scott and YA realty seems to be too busy for their residents. I hope all goes well! Keep you updated! read more

I live in the student properties and definitely would recommend young america to other people. I wasn't thrilled about the stacked parking, but other than that my apartment is in great condition and if something ever goes wrong they seem to fix it in a timely fashion. I would say it has the best student apartments on campus. read more

DO NOT SIGN A LEASE WITH YOUNG AMERICA! Young America is the worst real estate company on campus! They will lie and cheat you every step of the way! read more

First, the people working at Young America were helpful as far as a couple of problems, that is the only reason I am giving it one star, but the residence left a little bit to be desired. My son rented a house from Young America with 3 other students. When I saw the pictures of the house I was pleasantly surprised. I thought I was at ease knowing he was in a decent house. I never went down to actually see the house thinking he was living in a nice place. It said it was one of the only pet friendly houses, they had one cat. Well, when we went down to move him out...what a shocker!!! The pictures must have been from when the place was first redone. The place smelled like there was a bunch of dogs in there, the carpet was nasty, cracks in the drywal, there were wires hanging on the outside of the house, the grass was close to a foot high. There were roaches, which were reported to YA. They sent an exterminator, but he only sprayed along ONE baseboard and said he didn't have time to wait until they moved things, gross! When this was mentioned at YA during key return, they asked what house, we told then and they acted like they knew it was a dump house. Now I know it was four guys living there, but they said it smelled when they moved in. I don't think the place has been painted or repairs done (wires fixed, new carpet, general up keep) for years. Would love to know when those pictures were taken. Just a suggestion to future tenants...go and look at the residence BEFORE you sign lease. Might not be the same as the pictures they show online. read more

I never had a problem with Young America. I live in residential apartments, so I never have a problem that associated with student housing. I've lived here for 7 years and needs some major updates to the kitchen and carpets (my 7 years plus the lady before me for 3 years). read more

I am currently leasing a Young America apartment near the ISU campus, and I have for the past 2 years (Young America seems to have the largest selection of housing in close proximity to the campus). Their housing and service has always been mediocre for me, but I am extremely unhappy with them as of approximately 3 weeks ago. They started renovations on the vacant apartment above mine, and workers have been there at 8-9am every morning; drilling, pounding, sawing, grinding, nailing, and yelling back and forth to one another. The walls are paper thin as is (if the neighbors are playing music, you'll hear it), so you can probably only imagine the type of noise the construction emits. I wake up thinking the apartment is going to cave in on me. I have a sleeping disorder and have purposely made my class schedule so that the earliest I have to be up is 11am. I have called Young America and calmly, but directly addressed this issue with them. They basically gave me the, "too bad- deal with it" response. They are so concerned with wanting people to (re)sign with them, yet they seem to have no respect for the people who are currently living in their housing. I am happy to say I am leasing from First Site next semester- a realty company I've only heard good things about from friends. I would not recommend Young America to any prospective buyers/renters. They charge for too much for what they provide, and they will rip you off any chance they get. I would strongly suggest looking at what some of the other realty companies around here offer before checking into Young America. read more

Decent maintenance response time, but completely overpriced apartments for the amenities they offer. Not to mention they will bring you to court in a second for damage, balances, or pretty much anything else they can find to squeeze more money out of broke college kids. Their collection manager was completely incompetent as well. Get ready to be accused of not paying rent if you decide to live here. I would never recommend them to someone looking for an apartment. Your best bet is to look for private renters or any other realty company not named young america. read more

very very poor service when you needs it & apartment complex are built with very low quality that you always have to keep calling them every few weeks Recently sprinkler pipe got broken in our hall way & due to that all 4 apartment on our floor got flooded. we called them as soon as we came to know but the first person came to help was after 45 minutes & turned off water, till that time water was flooded everywhere in our apartment including kitchen & carpet in our hall, in closet, damaged bunch of things. in this minutes, we tried everything to stop water coming from below our doorway, kept bedsheets, bath towels, hand towels, few cloths to stop the water but nothing helped & eventually all of them got damaged and not to say it was super cold that night & it took long for maintenance person to come & stop the water. thing doesnt end here, after this, it took about 4-5 hours for someone to come & drench all water, at 12 am. after we did most of the things & getting ready to sleep. they said that they will take care of everything & get everything taken care but when we saw so many things are still in water in our closet & kitchen , had to call them again to get water taken out. eventually they kept big fans to dry out carpet & result of that, out house becomes un-liveable. now after all this, when we call maintenance manager Stephanie on monday to let her know what's going on & asked her to come out to our apartment, she was like, I came to know what has happened over the weekend but I don't have time to come to meet you guys. I took off from work that monday morning just so that someone can come & speed the things plus cover our damage btu she refused to come. its been 4 days & out apartment is still wet even though all those fans are running continuously since last 4 days & using our electricity & making our heater go running continuously. and they say, it is going to take few more days to get things cleared out. over all 8-10 days before house becomes liveable again. and they refused hotel stay as well. after all this, she says that for all these trouble, we are ready to give you $200 credit, hell ya, we are going to get that light bill itself. such a bullshit service & their management is even more bull shit. their all apartments are broken & have always some kind of maintenance issues & their service is even more worst to fix those issues. everytime new people will come, inspect the issues & say I cannot fix that, I will have someone else come over but eventually issue takes anything from 1-2 weeks to month to get fixed. their team even damaged my new furniture while doing all this stuff & when you ask if they are allowed to even touch our stuffs, they are like yes we are covered under insurance & when I show them proof of damaged furniture they literally turned away. Stephanie Coulter is their leasing manager & doesnt even know how to talk to people & forget about giving any service after you lease from these guys. forget about meeting them because they are never available through phone, in person or email. No one to take complaints. read more

Young America Realty - Expect your house to be like this in crap water because of their low level apartment material & they will never come for help. - Apartments Near Me - Normal, Illinois

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We recently leased an apartment on campus and actually had no complaints about the space. It suited us well and they allowed me to have a service pet at no cost to me monthly. Stayed at Cardinal Court and The Edge also and had good experiences with both of those rentals. Our move out date with Young America was the date of our graduation which was very difficult to juggle but we made it work. When we got our final bill from them for utilities they kept our security and then charged us $485 to shampoo our carpets. We were told this is done between every tenant but because we had a pet we needed a deep cleaning. We called to question our bill and we were told if we didn't pay it, we would be sent to collection. There is nothing in our rental agreement stating additional charges and both my daughter and I called confirming that there would be no charge to have the pet so didn't think twice about it. No one there will work with us and my daughter was sent to collection. Doesn't sound right. read more

Young America exploits ignorant college students with high-end unnecessary luxury college apartments, encouraging the students to go into even more student loan debt. They own so much of ISU student housing now that they get to set the price and no one can compete. $4,000/month for 4 person apartment in Normal Illinois is a joke. read more

Young America is AWFUL! Between the dead bugs left on my counter after the maintenance man changed our kitchen light, to fining us for just about everything they can think, to forcing us to move out the day of graduation (BEFORE some people's ceremonies even happened), I am not a fan of YA's service. read more

Horrible management company. I can't stress enough how much you need to read the fine print on their leases. They try to nickle and dime college students any way they can. They promise this We Find where they find roommates for you, don't believe them, chances are you'll end up paying for the whole lease yourself. Apartments are in serious need of repair. My carpet has white speckles all over it since they don't use drop cloths when they paint. When something breaks, it takes forever for them to fix it. They will usually leave you a nasty note saying how it was your fault that it broke. They advertise 24 hour maintenance, which is a complete joke. They only come if your apartment is on the brink of collapse. They advertise their apartments as clean when you move in. I spent a week cleaning my place, and throwing out the rotten food from the previous tenants. I hear First Site may be one of the better property management companies on campus. I would never ever lease with these people again. read more

If you have any respect for your hard earned money, DO NOT RENT FROM YOUNG AMERICA! I'd rather be homeless. When we moved into our apartment, the couches were broken, flooring in kitchen was sub-par, and there were unpainted drywall patches throughout the unit, and the place looked like it had not been cleaned in 5 years. Since move out exactly one month ago, Young America is currently trying to charge me $730+ for......you guessed it, new couches, flooring, and drywall/paint repairs. Myself and my 3 roommates cleaned our apartment for 2-3 straight days during finals week before move-out. We vacuumed every hallway, room, closet, and piece of flooring possible, washed the walls and baseboards, as well as cleaning inside and out of every cabinet and surface we could find. Young America then charged us each $125 after move-out for more cleaning. We cleaned as much as possible short of renting professional equipment. The unit was in 5x better/cleaner shape than when we moved in. They are trying to suck college students dry financially and no one should allow that to happen. This is the most unethical company and stingy company in Bloomington-Normal. I'd rather be homeless. YOUNG AMERICA IS TERRIBLE!!!!!!!!!!!!!!!!!!!!!!!!!!! read more

Young America is a company that claims to be willing to work with students and help and give them a positive college experience... until you actually sign a lease. After that, its all about screwing you over. One of my roommates fell behind on rent, and despite 3 of the 4 of us paying on time every month, they decided to block our internet. When I called and tried to talk to them, I was transferred to Danielle who was honestly one of the rudest employees I have ever talked to. Completely unwilling to help us in anyway, and was just very hostile and aggressive overall. DO NOT SIGN WITH THIS COMPANY. It's a company built on lies to get you to sign a lease. For instance, I was also told before I moved in that the place would be fully cleaned - the place was cleaner than when I viewed it, but it was still absolutely disgusting and filthy. Seriously, look somewhere else for a place to live. read more

I don't really have any big complaints about my apartment (Northfield Dr.) I lived in residential housing though and not student housing. Wasn't crazy about my dryer, but liked that my apartment had a washer and dryer, I never had any problems with parking and liked the location...as well as my walls were painted a nice light brown instead of a boring white. I don't give it a 5 because the kitchen could use some remodeling. read more

Great customer service, respond to to problems very quickly, you get what you pay for,clean apartments freshly painted

If I could give them a zero I would. If you have any choice I would stay away from these immature incompetent people. You are simply a number to them and trust me when you have an issue you will be treated as such. This becomes an even bigger problem when you start dealing with the confused, disorganized and immature office staff. I actually ended up buying a house in Normal and no one will ever hear a good word about this business from me as long as I live here. Just terrible. read more

Horrible!!!! They make the college kids sign a lease year ahead of time locking them into a legal contract before the kids even now if they are getting into their majors. They make it seem like there is a shortage of housing so if they do not sign an entire year before they might not find a place to live. Making the kids think they better sign. They say just find a sub leaser if you change your mind. Well that is useless because the original person who signs is legally responsible. My daughter got taken to court for an apartment she never lived in because her sub leaser did not pay. So my daughter who already has school loans had to pay for an apartment she never lived in. So lesson to everyone thinking of signing with Young America DO NOT SIGN WITH YOUNG AMERICA!!!!!!!!!!!!!!! read more

Flexible with accepting rent from students but TERRIBLE at customer service. The woman who accepts student payments is the only person in which I've had a nice encounter with. Otherwise, I'd suggest you look for another leasing agency. It is pretty much student-run and most times you encounter unprofessionalism with the staff. I would give 1 star, but their maintenance is super friendly and quick to fix any problems you have. Myself (and others who have been customers of YAR) have had negative experiences with this leasing agency. If you're not leasing expensive apartments, don't expect to be considered a priority on their list. read more

No complaints here, was very satisfied living in one of Young America's apartments before I graduated. Close to campus and furnished!