I've shopped at this store for 40+ years. Of course it moved across the street during that time…read more On the plus side, this location has a great garden section. The plants are very well cared for thanks to an employee named Lawrence. Lawrence has mega knowledge about plants, fertilizers, weed killers and how to treat garden pests. On the downside, I have spent time searching for an employee to help me. They just do not seem to care. I was looking for a specific tool. The young woman was stocking something. So she points to one of several isles . No walking me back to be sure I found what I wanted. Looking at fertilizers. Here again a man was stocking but did not offer to help. Poor customer service. If I am desperate I go there but I much prefer the Weaverville store.

Staff is always friendly, knowledgeable, and the store is well-stocked. Small parking lot, so be…read morecareful.

Gone. Left no forwarding address Drove 100 miles to shop…read morehere. Nice if website were updated.

Don't know what happened here…read more When I came back post-COVID the friendly, knowledgeable craftspersons who had always helped me weren't back. I came to purchase a Festool product. I called in advance. Ensured the product was in stock and let them know I had questions and was on my way. The Festool guy asked two other peeps to answer my questions, including a phone handler who said she didn't know anything about the product. After the second staff told the Festool guy I had questions, he grudgingly came over. Pretty sure I was being marginalized cuz I am a chick. Really don't enjoy being treated poorly when I come to spend $500. We won't be back. I can be dissed for free.

Awful. The staff (and manager) had attitudes. I purchased lounge furniture for July 4, but a box…read morecutter badly damaged some of the order during unloading, which I saw when I got home. Customer service is impossible to reach--a circular auto-answering phone system. When I did, they promised to resolve the issue within 24 hours. Four days later, nothing. Finally got through to them, and they agreed to pick up part of the order (NOT THE DAMAGED ITEM!!), but not all of it (I canceled the whole order when I saw the damage). So I filed a chargeback with my credit card company, and they gave me a permanent credit. I now have Lowe's products cluttering my garage as they won't pick them up. HOME DEPOT all the way--this would never have happened there.

Delivery and Customer Service on Sunday! Impossible to get through the automated system to speak to…read morea live person. Delivery delayed four times. Misplaced the load? 12,000 lbs??? Lost the load. Fvk 'em!

Store staff does nothing to manage the you wash dog station and keep your pet safe from dangerous…read moredogs and inconsiderate owners who refuse to practice respect, keep their pets at a safe distance or under control in the store. Horrific experience.

Couldn't say enough good things from the service we received from Tony to help with the items we…read moreneeded. This was only a few days after hurricane Helene and we needed items to set up an outdoor shower for all the service workers that were flown in. Tony and many other tracker supply employees made it very easy for us to get the things we needed and couldn't have had better service!

this place is a decent place hardware store it has a good selection of things but not too much of…read morespeciality tools and parts that home depot does have but overall this place is ok if you want a good bargain

Very cool store. Stopped here while on a tour and both Metalsmiths were highly knowledgeable and…read morepassionate about their craft. They explained the process of making knives to us, and were able to give suggestions on which knives would be best for kitchen tasks (this knife for cutting meat, this knife for vegetables, etc.) Hearing the excitement in their voices and watching their eyes light up while explaining the processes to us truly makes the experience that much better, as it made us lock in and engage in fruitful conversation with them. We only stopped learning because we ran out of time and had to go to our next stop! If you stop by while on vacation, they are able to ship these knives to your home, FYI!

I had purchased an 18" machete without realizing it did not come already sharpened, so I contacted…read moreAsheville Crafted Edge, which I found through a Google search, via text message on their website. They were quick to respond by text, saying they were able to sharpen the machete that day. They're located smack downtown in Asheville on a side street (Eagle St) just off Biltmore Avenue. Parking was tight, but I was able to pop in, greeted by two very affable, friendly and welcoming employees (I assume they were owners, since they were so willing to take care of my job). The gentleman with whom I had been texting told me he'd have it ready in about 30 minutes and suggested I grab a cup of coffee and come back. The job was done excellently, and the young woman at the counter checked me out in no time. I live in Greensboro, about 2.5 hours from Asheville, and I had been unable to find any hardware store or other business who could take on the job, so this was a great place to get the job done (I was going to be in Asheville anyway, so I didn't make the trip just to get the machete sharpened). I enthusiastically recommend this local business. They have a very upscale operation and know how to take care of customers, plus they know their knives!

Steve at Hilltop Barn Wood is awesome and helpful!! He helped me find a walnut slab that I needed…read morefor a project. While there I saw a bunch of cool barn wood as well..will have to go back for my next project! Thanks for all you help Steve!

I went to Hilltop in February to have them make me a custom 8 foot wood slab. Dealt entirely with…read moreJared throughout the process. They had issues related to a mill being stolen but I was willing to wait because they're a small, local company. So Jared says my slab is set to be cut first week of May and he contacted me May 3rd to verify measurements and he says they're getting ready to cut it. That's the last contact Jared had with me. I recommended to my family to go to hilltop for an unrelated wood project. While they were at hilltop in early July, they asked about the status of my wood slab and were told "yeah, we couldn't do that". That was the entire explanation. I never heard from Jared. Horrible customer service and honestly would never do business with them. I'd still be waiting if family members hadn't happened to ask while they were there. Do yourself a favor and go to Asheville Hardware instead, I walked in and had my pick of over 100 slabs, got one for cheaper than hilltop quoted me and had it in my garage that same day. So hilltop took 6 months and I got no slab. Asheville Hardware, I had a slab in my truck within an hour. The owner of hilltop left me a voicemail after I contacted them. Apparently he had no idea any of the issues with my order or the customer service I received which isn't a good sign for an extremely small business.