This is literally THE worst property management company I have ever know. They deserve zero stars. See below for my reasoning
- We broke our lease on this rental due to the extremely dirty and unhealthy conditions that have existed in this property (2812 Parklake Drive) since before we moved in on 8/1/21. These issues included an overgrown backyard that we were told by Youle Realty employee, Jessica G., would be professionally landscaped, yet never was, dog urine saturated carpets throughout the entire house, which Jessica G. also told us would be replaced, yet we were forced to essentially beg Youle manager, Ian Leinwand, to have partially replaced, and furthermore, which still continue to smell, as well as dog urine stains from previous tenant's dogs found on multiple walls throughout the house, and fleas found crawling on our children's legs before we owned our own dog. In response to the fleas, we were told by Ian, "one or two fleas does not indicate a flea problem."
Additionally, there were many other unclean aspects of the house that were listed on our initial move-in checklist that were never taken care of, such as dirt covered window screens, chipping paint around various window frames, broken weather stripping on the front door of the house, broken and missing portions of the kitchen countertop surfacing, broken appliances that should have been repaired before we moved in, a hole in the bathroom door, broken window locks and peeling and cracking paint around window frames in the basement, leaking under the kitchen sink, holes in shower/bathtub walls, and hair, nail clippings, and food remnants found in the house upon moving-in, after being assured the house had been professionally cleaned. After reporting these issues to employee, Jessica G., we were told the house would be professionally re-cleaned, and this never happened.
After our family reluctantly decided to resign our lease on 8/1/22, due to our family's financial predicament and the lack of affordable living options in the Fort Collins area, we discovered mold in our children's play area in the basement, due to a cracked and long leaking foundation, related to the home's poorly managed landscaping and gutter systems. These were reported on 9/16/22, and still have not been completely remedied as of 11/28/22, and the gutter problem which seems to be at the root of the issue, has been repaired twice already, while the water accumulation in the backyard, due to the broken gutter, continues to exist, along with a 6ft x 40ft mudpit, that was intended to regrade the backyard, that has caused a major headache with our dog also having to use the backyard and constantly tracking dirt into the house.
Due to the stalled repair work in the basement, and the fear of further mold, we have not been able to use a large portion of the house due to this damage, yet, we have not been offered any type of compensation for loss of use, and furthermore, received a $125/month increase on our rent when our lease was renewed, just one-month before discovering the mold issues.
We also discovered a raw sewage leak found in the furnace room, that was simply wiped up with a rag by manager, Ian Leinwand, and then told by Ian, "a plumber will be sent out in a few days," which should have in fact been cause for an emergency plumbing fix to be scheduled.
And ultimately, when many of these issues were reported to manager, Ian Leinwand at Youle, immediately after moving-in, we were essentially told, if we didn't like it, we should leave, and that the property was priced due to it's poor condition, despite this not being advertised or mentioned prior to us moving in. Quite the contrary, we were told by Ian, when we did our initial viewing of the property, that Youle Realty looked forward to having a family move into this property, so that the large 2200 sqft space could be used in a better way than had been by the single tenant previous to us.
All of this combined, clearly shows a complete lack of respect and concern for our family's health, safety, and well-being, and has left us feeling insulted and victimized by Youle's unethical business practice. This house is still, in my opinion, in an unlivable condition, and should not be rented until all of these issues have been remedied. We simply cannot continue living here under the negligent and unethical management of the current property management, Youle Realty, and have felt that we are forced into finding new living accommodations to prevent any long term affects this home might have on the health of our family.
We were allowed out of our lease, however were charged for the cleaning of what we're already completely disgusting carpets, at a cost of about $500.
Take my advice - Steer clear of Youle Realty! read more