The first time I went to YOP salon, I was quoted $60 for hollywood waves hairstyle after sending reference photos in advance and confirming with Jony Bustamente that he could do the look. Instead, he had the hair washer do my hair and after she styled me, my brand-new extensions (used only once prior) were burned and destroyed beyond repair, the hairstyle requested was not completed, and the back of my hair was left in a tangled, matted mess. When I requested my hair be fixed, Jony Bustamente and his staff were completely dismissive and rude.
Reluctantly, because this salon was one of the few open on a Sunday, I reached out again directly to Jony, sending him photos and clearly described my hair type and requested Hollywood waves again. I was quoted $75 if I arrived with dry hair, $85 with a blowout. I asked him why it was 75 and not 60 like the last quote I had, with the same requested hair-do and he claimed it was higher because it was a Sunday.
When I arrived:
*I was made to wait while the owner bleached another client's hair, despite telling him I was on a strict timeline for a wedding.
*He was multitasking throughout my appointment, working on another client at the same time, not giving proper attention to complete my hair appointment.
*It quickly became clear he did not know how to do the requested style.
*The back of my hair was left severely tangled and matted, leaving me in extreme scalp pain, with chunks of hair teased off of my head, absolutely nothing like the reference photos.
At the end, I was suddenly told the price was $100, despite the earlier agreed-upon quote. Due to his attitude and him locking his shop, I felt pressured and trapped into paying the up-charge in order to leave.
My hair was left in terrible condition, including visible damage, holes where hair should be, excessive product buildup, and dandruff from his products, despite my hair being freshly washed, clean and treated earlier that day. To make matters worse, I received pestering and inappropriate messages from Jony Bustamente afterward. The fact that he was being nasty with me, trying to blame shift and gaslight me, instead of apologetic showed me that I will never go back to YOP Salon again.
No hardworking American should be scammed like this and treated so badly. I saw how he selectively treats certain customers with disregard and disrespect, while sucking up to others. It's outrageous and disgusting! He is nothing but a fraud who takes advantage of unsuspecting customers and cozies up to others with no regard for time and cost.
This experience showed a complete lack of professionalism, transparency, and respect for clients' time and boundaries. Pricing was not honored, services were misrepresented, and my hair was damaged--right before an important event.
I would strongly advise avoiding YOP Salon. I would never return and would not recommend YOP Salon or Jony Bustamente to anyone. I will guarantee you that he will respond to this review, with more lies and gaslighting, to preserve his ego and continue his nastiness towards patrons. I also noticed his lower rating has been adjusted and negative reviews are hidden. I deserve a full refund, which Jony will not give me because his scam works for him. Avoid Jony Bustamente and YOP Salon at all costs!!! Total thieves. read more