I have submitted a prior review, but no one even responded. I feel a deep obligation to supply a second review. I cannot express enough the mental abuse that I still feel after my ill experience at Fenom.
When we go to a surgeon, he is a professional who has studied, dedicated his life, and his duty to give you the best possible surgery, care, etc.
It may not always work out that way, but that his duty.
When we go to a salon, the stylist has also studied, dedicated his or her career in studying beauty, and continuing their education by learning new products, techniques, and taking continuing educational classes.
I believe in my humble opinion that is their job to make the client look as good as possible.When the client looks good it brings them more business, because obviously they are recommended. In addition the same client hopefully is happy, and continues to be your client. I don't think you have to be a rocket- scientist to figure that out. For me it is very simple, good customer service.
I know you have customers that come in with a groupon. That doesn't mean they are cheap or poor. You advertise a groupon, and for the customer it is a way of trying a new salon. It doesn't necessarily mean that customer wants to stick to that groupon, or that price, but if you are reputable you need to honor the groupon, if that is what the customer wishes.
With that said, the customer doesn't want to feel nickel and dimed. They don't need a constant criticism of the last salon. I once heard a stylist criticize a woman's cut, and how horrible and uneven it was. When he asked her who did it, she said you did. He did not remember her, and he thought that by criticizing the last person, that is a way to gain a customer. Well it is not.
My case with Fenom is that the stylist implied very clearly that I was ugly, and poor, and not the maintenance type. Maintenance and pricey salons are worth it, if they give you the best possible service, and the best possible results. They are not worth it, if they are foil counters. I don'twant to go to a salon that is foil counters.com, Fenon is not alone. I went to another salon, where the stylist asked me if I wanted toner, and how many highlights I wanted. I responded, that I will go to beauty school, and when I graduate, I will answer those questions. At the salon that I go to now, they make me beautiful. The first time I was there it took the stylist 8 hours and he only waited on me for those 8 hours. He did not look at the clock, or count foils, he did what he had to do to make me beautiful. Then he took my before and after pictures, and he got 5000 views within a very short period of time. I would think this is going to bring him business. Now I went for my second appointment, and he was ever to take my hair to the next level of blonde. Now it is beyond gorgeous. I am not conceited, but the fact is that he gave me movie star hair. I was there now only for 4 hours. Again, I did not have to be nervous about counting foils, or being nickel and dimed. When he blew out my hair, he evened out the ends just a bit with the scissor, and he did not charge for that. I know that the salon that I am going to now is expensive, but it is worth it. It is not expensive if you hair comes out wow. It is not expensive if they take the time with you to make you wow. It is not expensive if they make you feel as good on the inside as on the outside. I still have bad thoughts in my head after your visit at Fenom. I hear sometimes, you are not a high maintenance girl. I hear in my head, wow, you look different after just a blow dry.
The new salon had made a customer, and Fenom lost allot of business. I can tell you that between the two visits I have spent $1750.00 and I am looking forward to my next appointment in two months. I have to travel over an hour each way to get to this salon, and I am so happy. Big Mistake read more