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    Yonni Castillo - State Farm Insurance Agent

    5.0 (1 review)
    Closed 9:00 am - 5:00 pm

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    4 years ago

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    Auto Owners Insurance

    Auto Owners Insurance

    (24 reviews)

    This company is trying to total my car (their insured's fault) for $5,000 less than it is worth…read more The agent won't do his job and thinks I should be doing the leg work. Very unethical the way they do things. Ready to get the news channels involved.

    On March 26, 2024 my perfect condition 2016 corvette got hit in a parking lot while it was legally…read moreparked in a designated parking spot by an 85 year old woman that is danger to society. While driving she hit my car in its parking spot , doing significant damage and moving it over a foot away. She drove away, fleeing the scene but a bystander saw the whole incident and left me a note with her license plate. I called my Auto-Owners insurance and was assigned a claim adjuster by the name of Gina Marcantonio. She was very unhelpful from day one. When I gave Gina the license plate on the note to aid in finding the woman who hit my car, she said that the note on my car was not a serious thing and did not want to go through the effort of looking for the person who hit my car. It took me more than a month to find the identity of the person who had hit my car on my own, along with her address and insurance. All this work was Gina's responsibility as a claim adjuster. Later on she also started to give wrong information to the hit-and-run woman's insurance claim adjuster, saying I was fully paid and my car was fixed and the damage only amounted to $2500, before my car even went to the shop for repairs This caused the other person's insurance company to not make payments. Without my hard work, Auto-Owners would have not recuperated money for damages that I was partially paid for from the claim. I found the video of the hit and run and the person's license plate and obtained the police report and the body cam footage of the detective visiting the hit and run person's home and completed the investigation. All the damages, the primary and the secondary, was given to Gina and she called me and verified that she had the complete information on what was going on, all the damages were verified to have been caused by the accident per the shop that fixed my car in their invoices. I paid completely out of my pocket for the repairs ( The total was $7159.45 ). Gina kept saying that I would not be paid for the complete repair, even though the shop manager spoke to her many times, even calling her in front of me to set her straight. He told her that I was a customer and explained to Gina that I do not own their shop and all of the damages to my car were indeed from the recent accident and I paid them out of my pocket in full, and they would be a witness. The leadership team of Auto-Owner insurance company, it appears to clearly know how poorly their clients are being treated, since the manager of the claims department Chris Khavari, keeps saying nobody in the company cares and they can't tell him what to do about this injustice. Instead of thanking me for my years as a client and providing me with the services I pay for, I am being ripped off and punished by my own insurance company. So far I have contacted, Lynette at executive office, Garry at extension 55540, Amber Senken, Sydney at extension 55539, and Ali at extension 59265, and none of them helped me and keep lying and keep changing the story why they are not paying for my car damages.

    Yonni Castillo - State Farm Insurance Agent - autoinsurance - Updated May 2026

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